While the Baratza Encore coffee grinder was dissapointing, Baratza support has been the best I've ever experienced. I grind a variety of fresh beans, both medium and dark roast for drip coffee and esp... See more
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Review summary
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Probably the best customer service I've ever had. I called their number and mentioned that a part in my machine was broken and they sent me two at no cost, no questions asked. When I was putting toget... See more
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Kind, attentive, and rapid support. Rep reached out within 24 hours. Figured out the problem and the part required. Shipped it fast and provided excellent instructions for self-repair. This is a base... See more
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1. Understood the problem(s] 2. Shipped replacement parts under warranty promptly without charging customer. 3. Had stock of needed parts for 14 year old Encore 4. Had informative DIY repair vidoe... See more
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Company details
Written by the company
Founded with the singular goal of helping people make the best-tasting cup of coffee at home by grinding freshly roasted beans right before brewing, using a precision burr grinder. More than 25 years later, Baratza is one of the most revered coffee grinder companies, sold in over 75 countries and proudly part of the BRG Group’s portfolio of innovative coffee products.
Contact info
United States
- 1-877-701-2021
- baratza.com
4.7
Excellent
3K reviews
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Replied to 99% of negative reviews
Typically replies within 48 hours
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Fantastic tech support
Tech support was great. They expedited shipping of broken parts and provided excellent support on replacement.
April 18, 2026
Reply from Baratza
Thank you for the kind review. We are glad our team could help with the replacement parts and make that process smoother. Strong technical support and access to parts are a big part of keeping Baratza grinders running well.
Kind regards,
Baratza
Great service.
Great service.
Replacement part sent quickly and without charge making my Sette 270 work better than it did when I first received it!
April 25, 2026
Reply from Baratza
We appreciate you taking the time to write. It is great to hear the replacement part arrived quickly and helped your Sette 270 perform better. Long-term support and repairability are central to how we back our grinders.
Cheers,
Baratza
The support team was very responsive…
The support team was very responsive and issues were quickly addressed.
April 24, 2026
Reply from Baratza
Thanks for sharing this. We are glad our team responded promptly and addressed the issue without much delay. Dependable support makes a real difference over the life of a grinder.
Thanks again,
Baratza
Helped me resolve my issue with my…
Helped me resolve my issue with my legacy grinder and getting the parts I needed to get it back up and running!
April 24, 2026
Reply from Baratza
We appreciate the feedback here. It is great to know our team helped you get the right parts for your legacy grinder and bring it back into service. Keeping older grinders supported is an important part of what we do.
Happy grinding!
Baratza
Quick response to the initial query…
Quick response to the initial query involving a needed spare part for their Encore grinder. It was fairly priced and arrived quickly, being a perfect fit for the 12 year old machine.
April 24, 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear the spare part for your Encore was a proper fit and helped keep a 12-year-old grinder going. Long-term parts support is a big part of what makes these grinders worth maintaining.
Thanks again,
Baratza
Answered my questions and delivered the…
Answered my questions and delivered the parts I needed.
April 17, 2026
Reply from Baratza
Thanks for sharing this. We are glad our team could answer your questions and get the parts you needed to you. Clear support and ready access to parts go a long way in keeping grinders in service.
Kind regards,
Baratza
I recently had trouble with my Baratza…
I recently had trouble with my Baratza Grinder. I called their customer Service team and they walked me through the fix including sending out some parts and a video link for further support. I also received a follow up email from them several days later checking to make sure that things were going well. I was very pleased with their support!
April 17, 2026
Reply from Baratza
We appreciate the feedback here. It is good to know our team could talk through the fix, share added guidance, and follow up afterward to make sure everything was on track. Ongoing support like that is an important part of helping Baratza grinders stay in use.
Cheers,
Baratza
Reply from Baratza
Thanks for sharing this. We're glad the guidance was useful and that the website made things easy to navigate. Clear information and accessible support make a real difference over the life of a grinder.
Kind regards,
Baratza
The technician was extremely…
The technician was extremely knowledgeable and most of all patient explaining complicated issues.
April 16, 2026
Reply from Baratza
We appreciate the feedback here. It is great to hear our technician took the time to walk through the issue clearly and carefully. Thoughtful technical support is a big part of helping people keep their grinders running well.
Thanks again,
Baratza
Customer service is the BEST
Customer service is awesome. They helped me diagnose the problem(s). The provided etails and videos to fix, and the option to send to them for repair. They were patient and also sent follow up emails. Their customer service is the reason I stayed with Baratza. I ultimately decided to purchase a newer model from them. My choice totally. They were excellent to help me try to fix the old one. One fix seemed to lead to another fix. I could have continued, but have used it nearly daily for years. Think the old one was simply ready to retire.
April 23, 2026
Reply from Baratza
Thank you for the kind review. We appreciate you sticking with the repair process and are glad our team could help with diagnosis, repair guidance, and follow-up along the way. Keeping grinders serviceable for as long as possible, and helping when it is time to move to a new one, is an important part of how we support our customers.
Cheers,
Baratza
Reply from Baratza
Thank you for the kind review. We appreciate your continued trust in our team. Steady support over time is an important part of keeping Baratza grinders working well for the long run.
Kind regards,
Baratza
Customer service was very responsive…
Customer service was very responsive and timely with my replacement grinder.
April 16, 2026
Reply from Baratza
Thanks for sharing this. We are glad our team was able to respond quickly and help with your replacement grinder. Reliable support is a core part of the ownership experience.
Cheers,
Baratza
Great Customer Support
Customer Service staff helped diagnose my problem and quickly resolved it.
April 16, 2026
Reply from Baratza
We appreciate you taking the time to write. It is great to hear our team helped identify the issue and get it resolved without delay. Clear, dependable support goes a long way in keeping grinders in service.
Thanks again,
Baratza
The kindness of Baratza
The Baratza support team was very friendly. They even gave me the replacement part I needed.
April 23, 2026
Reply from Baratza
We appreciate the feedback here. We are glad our team could help with the replacement part you needed. Thoughtful support and easy access to parts are a big part of keeping Baratza grinders going.
Happy grinding!
Baratza
Baratza support was so responsive and…
Baratza support was so responsive and helpful! I had a rock in my beans that broke a plastic part of my grinder and they sent me a replacement for free.
April 23, 2026
Reply from Baratza
Thank you for the kind review. We are glad our team was able to help after the grinder was damaged and get the right part to you. Long-term support and repairability are a big part of keeping Baratza grinders in service.
Cheers,
Baratza
DIY Repair Friendly!
They helped me find the right parts to order so that I could repair my machine. They even sent me a video of how to do the repair!
April 23, 2026
Reply from Baratza
We appreciate you taking the time to write. It is great to hear our team helped you find the right parts and pointed you to a useful repair video. Keeping maintenance approachable is an important part of how we support our grinders over time.
Thanks again,
Baratza
Great support from a wonderful person…
Great support from a wonderful person with great expertise. Everything resolved !!!
April 21, 2026
Reply from Baratza
We appreciate the feedback here. It is great to know the issue was handled clearly and brought to a resolution. Knowledgeable support is an important part of keeping Baratza grinders working well over time.
Cheers,
Baratza
Live persons on the phone.
Live persons on the phone.
Quick responses to my requests.
Helpful advice.
April 15, 2026
Reply from Baratza
Thanks for sharing this. Reaching a real person quickly and getting useful guidance can make all the difference. We are glad our team was able to help when you needed it.
Thanks again,
Baratza
Great product, great CS!
In this age of disposable appliances and electronics, it's nice to see a company that spends resources to help folks like me with older grinders keep them going. I recently upgraded my old Encore with an M2 burr and new ring burr. The videos and pictorial guides on the Baratza website made it possible for a DIY-er like me to get it done and now it's like I have a new grinder. I recently had an issue with the ring burr getting jammed and being misaligned, and while I managed to fix it without help, I did get in touch with CS initially. The reply was quick - just as it was when I inquired about changing burrs. So, great CS and a long-lasting and quality product I've used every day for over 10 years now - can't beat that!
April 21, 2026
Reply from Baratza
We appreciate you taking the time to write. It is especially meaningful to hear that your Encore has stayed in daily use for so long and that the M2 burr and ring burr refresh helped bring it back into service. Keeping grinders repairable and supported for the long haul is central to how we build and support them.
Happy grinding!
Baratza
clear and succinct
April 15, 2026
Reply from Baratza
Thank you for the kind review. We are glad the information was straightforward and useful. Clear support and long-term help are a big part of what we work to provide.
Thanks again,
Baratza
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