While the Baratza Encore coffee grinder was dissapointing, Baratza support has been the best I've ever experienced. I grind a variety of fresh beans, both medium and dark roast for drip coffee and esp... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Probably the best customer service I've ever had. I called their number and mentioned that a part in my machine was broken and they sent me two at no cost, no questions asked. When I was putting toget... See more
Company replied
Kind, attentive, and rapid support. Rep reached out within 24 hours. Figured out the problem and the part required. Shipped it fast and provided excellent instructions for self-repair. This is a base... See more
Company replied
1. Understood the problem(s] 2. Shipped replacement parts under warranty promptly without charging customer. 3. Had stock of needed parts for 14 year old Encore 4. Had informative DIY repair vidoe... See more
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Company details
Written by the company
Founded with the singular goal of helping people make the best-tasting cup of coffee at home by grinding freshly roasted beans right before brewing, using a precision burr grinder. More than 25 years later, Baratza is one of the most revered coffee grinder companies, sold in over 75 countries and proudly part of the BRG Group’s portfolio of innovative coffee products.
Contact info
United States
- 1-877-701-2021
- baratza.com
4.7
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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The best Customer Service
May 9, 2026
Reply from Baratza
Thanks for sharing this. We're glad the support experience left such a strong impression.
Cheers,
Baratza
Outstanding Customer Support and DIY-Friendly Service
Baratza support has been excellent. They provided replacement parts free of charge and maintained great communication throughout the process. What impressed me most was their willingness to send detailed videos for DIY repairs, making everything simple and straightforward. It is refreshing to see a company that stands behind its products and empowers customers to repair rather than replace. Highly recommended for both their grinders and their customer service.
May 20, 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear the replacement parts, clear communication, and detailed repair videos made the process straightforward. Supporting repair over replacement is a big part of keeping grinders working for the long haul.
Kind regards,
Baratza
Reply from Baratza
Thanks for sharing this. We're glad the support experience stood out.
Cheers,
Baratza
They were very responsive and well…
They were very responsive and well prepared to support me in my hope of fixing rather than replacing my coffee grinder. They freely provided the needed part and shared multiple tutorial videos. Great company!
May 20, 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear the team helped you keep your grinder in service with the right part and useful repair videos instead of replacing it outright.
Kind regards,
Baratza
The customer service person was…
The customer service person was thorough and and helped to recover my order that was rerouted back to the warehouse. I received my new order quickly and I'm very pleased with my experience.
May 20, 2026
Reply from Baratza
Thank you for the kind review. We're glad the order issue was sorted out and that the replacement reached you quickly.
Thanks again,
Baratza
Quality product, and a company that cares about its customers
Excellent customer support both in repair videos, and service support phone line!
Repair parts were incredibly reasonable, and it’s nice to have my grinder running like new
October 14, 2025
Reply from Baratza
Thanks for sharing this. We're glad the repair videos, phone support, and reasonably priced parts helped get your grinder running like new again.
Cheers,
Baratza
I received prompt support and the issue…
I received prompt support and the issue was resolved quickly. There were no mix ups or unnecessary back and forths.
I was pleasantly surprised and there is no doubt in my mind that your customer service is head and shoulders above the competition.
May 19, 2026
Reply from Baratza
We appreciate the feedback here. It's great to hear the issue was resolved quickly and that the process stayed clear and efficient without unnecessary back and forth.
Kind regards,
Baratza
awesome custoemr service
people there are awesome they took care of my problem right away
May 19, 2026
Reply from Baratza
Thank you for the kind review. We're glad the team was able to take care of the problem right away.
Thanks again,
Baratza
helpful quick and personal response
May 19, 2026
Reply from Baratza
Thanks for sharing this. We're glad the support felt quick and personal.
Cheers,
Baratza
Great people
Great people. Great communication. Got my old grinder up and running again! Thanks!
May 19, 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear the communication helped get your older grinder back up and running again.
Thanks again,
Baratza
This is the way customer service should be!
I contacted customer support to see if they could diagnose why our Vario+ was no longer working. They had me do a video and diagnosed the problem from the video. They sent us new replacement parts at no cost to us and our grinder now works again! Thank you Baratza!!
May 12, 2026
Reply from Baratza
Thank you for the kind review. We're glad the video helped pinpoint the issue with your Vario+ and that the replacement parts got your grinder working again.
Kind regards,
Baratza
Reply from Baratza
Thanks for sharing this. We're glad the response was quick and that the support experience stood out.
Cheers,
Baratza
Baratza Support is the best
We have had our Baratza grinder for many years. When we have issues or problems we get the best guidance from the support team, including parts we need to repair ourselves. You really couldn't ask for more.
May 14, 2026
Reply from Baratza
We appreciate you taking the time to write. Keeping grinders working for years with practical guidance and available parts is a big part of long-term support, and we're glad the team has been helpful along the way.
Kind regards,
Baratza
Impeccable customer service
Impeccable customer service! Sent me a new part free of charge!
May 16, 2026
Reply from Baratza
Thank you for the kind review. We're glad the new part helped and that the support felt straightforward from start to finish.
Thanks again,
Baratza
Reply from Baratza
Thanks for sharing this. We're glad we were able to replace the grinder and help get things moving again.
Kind regards,
Baratza
Easy communication and rapid response
Easy communication and rapid response. Found a solution quickly. Best customer service I have experienced with a coffee gear company.
May 8, 2026
Reply from Baratza
We appreciate the feedback here. It's great to hear the communication was easy, the response was quick, and the issue was sorted out without much delay.
Cheers,
Baratza
Exceptional Baratza Customer support
Sarra at Baratza customer support team has been extremely helpful with advice on a problem I had with my ESP Grinder after 12 months of use. Sarra eventually arranged a full replacement unit for me very quickly. I had used the technical support pages and videos before which I also find extremely useful and beneficial especially with regard to care for the grinder. I would urge anyone experiencing any issues with their Baratza kit to use their support pages and videos as well as their support team.
May 15, 2026
Reply from Baratza
Dear Neil,
Thank you for taking the time to share your experience with us. We’re very pleased to hear that our support team was able to assist you and help find a satisfactory solution. It’s also great to know that you found our support resources helpful in getting the most out of your grinder over time.
Kind regards,
Baratza.
Vusimuzi was very helpful and resolved…
Vusimuzi was very helpful and resolved my issue promptly with great follow ups. I appreciate Baratza standing behind your products and providing good customer support.
May 8, 2026
Reply from Baratza
Thank you for the kind review. We're glad the follow up was helpful and that the support reflected the long-term backing we aim to provide for our grinders.
Thanks again,
Baratza
Friendly and Helpful Support
My question was responded to very quickly by Lerato, and they were so friendly and helpful- providing tips and information, as well as offering to send a replacement part right away.
My issue was resolved quickly and easily, and I very much appreciate it!
May 7, 2026
Reply from Baratza
Thanks for sharing this. We're glad the question was answered quickly and that the guidance, information, and replacement part helped get everything resolved without much delay.
Cheers,
Baratza
Great support even on my 10 years old…
Great support even on my 10 years old product. Provide all parts at very good price and I could get my grinder back up in running. An example for other companies!
May 15, 2026
Reply from Baratza
We appreciate you taking the time to write. Keeping older grinders running with accessible parts is an important part of long-term support, and we're glad your machine is back up and running.
Kind regards,
Baratza
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