Excellent advice from the staff at Alexandria. Helped in selecting the right equipment for my needs without overselling. Very competitive prices. On the day I came to collect all my equipment, it was... See more
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On the 16th of January 2026 I used a gift card to purchase 2 items from Barbeques Galore Online site, it took 14 days for the first item to arrive, I am still waiting for the second item. I have sen... See more
Bought a hibachi - ordered for Christmas, arrived mid January - tardy delivery was flicked off to the "seller"... Yet BBQ Galore was the seller. Now, after about four weeks the allegedly ceramic Hi... See more
We purchased items online thinking they were correct but were informed they will not fit our grill so asked to cancel the order. We cannot get a response. Emails are left for weeks without answer then... See more
Company replied
Company details
About Barbeques Galore
Information provided by various external sources
Having started our business in a garage in Sydney's outer west, Australian living runs through our blood. Our products are built and selected with the Australian lifestyle in mind - sunny afternoons spent in the backyard with the whole family or just a few good mates.
We believe that you don't need to go away to get away. That you can recreate that carefree holiday feeling without leaving home; by spicing up your backyard, inspiring you to cook and entice family and friends to share in the good food and fun.
Contact info
2.4
Poor
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Fantastic sales team with great…
Fantastic sales team with great knowledge, advice and helpful tips.
Would highly recommend Barbeques Galore to anyone looking for outdoor solutions for their entertaining.
January 3, 2021
Reply from Barbeques Galore
Hi Maxine, thanks for the great feedback. We hope you enjoy your new outdoor setting.
Great service very friendly and helpful…
Great service very friendly and helpful staff extremely happy with my Ziggy BBQ
January 3, 2021
Reply from Barbeques Galore
Hi Joy, thanks for the great feedback. We hope you enjoy your new Ziggy!
I couldn’t be more happy
I couldn’t be more happy with the customer service from east employee from BBQ Galore Hobart.
From my first phone call to enquire and make my purchase, to each over the phone payment, to picking up on the day each staff member was extremely lovely and kind especially during such a busy hectic time of year.
January 3, 2021
Reply from Barbeques Galore
Hi Sarah, thanks for the amazing feedback. We're happy to hear that our Hobart staff have provided excellent customer service.
I was very happy with the prompt…
I was very happy with the prompt service by the salesperson. They know their products well and was very happy with my purchase. The whole team from sales to pick up was very good. Great job guys and girls 🙂
January 1, 2021
Reply from Barbeques Galore
Hi Chris, thanks for the great feedback with your in-store experience :)
Great sales staff who were able to help…
Great sales staff who were able to help me select the best product for my needs and then customise it for my usage. The pickup was a breeze and installation quite straight forward.
January 1, 2021
Reply from Barbeques Galore
Hi Peter, thanks for your great feedback.
Excellent service and range!
Excellent service and range!
The staff had great product knowledge.
January 1, 2021
Reply from Barbeques Galore
Hi Michael, thanks for the great feedback! We can't wait for your next store visit :)
Fabulous product
December 31, 2020
Reply from Barbeques Galore
Hi Marita, thanks for the great feedback :)
Reply from Barbeques Galore
Hi Ken, thanks for the great feedback!
Genuinely good shopping experience
Friendly, knowledgeable, nothing too much trouble service in attractive and safe environment
December 31, 2020
Reply from Barbeques Galore
Hi Pauline, thanks for the great feedback!
Rude staff
Rude staff. Wanted to purchase 3 Ziggys at 1550.
Told us they were packing up & closing. We do have homes to go to!
Google ad said they close at 1700! Must close early do to COVID. COVID is the excuse for all sorts of things these days!
December 31, 2020
Reply from Barbeques Galore
Hi there, thanks for reaching out to us. We are extremely disappointed that you received poor in-store service. We ensure you that we value our customers feedback and will pass this on.
Excellent in store customer service and…
Excellent in store customer service and support at Kotara store, Samantha was awesome.
Customer service/warranty department support was extremely unresponsive to a issue with a bbq
Only reason I didn’t take further action is because of in store support
December 30, 2020
Reply from Barbeques Galore
Hi Bryan, thanks for the great feedback. We're happy to hear that Samantha has helped resolve your issue. We will ensure your feedback gets passed on about our Customer care team as we are always trying to improve our processes.
BBQ Galore is an awesome shop whether…
BBQ Galore is an awesome shop whether it be online or in store. The website and the store are really well laid out and easy to find items. Staff at the Jindalee store are always delightful, happy to see you, greet you with a smile, professional and knowledgeable without being pushy sales people. Highly reccomend for customer service and value for money.
December 30, 2020
Reply from Barbeques Galore
Hi there, thanks for the great feedback. We are happy to hear that our Jindalee staff have provided excellent customer service.
Helensvale BBQ Galore is brilliant.
Helensvale BBQ Galore is a store that offers one of the best range of Ziggy BBQ and accessories to match. The cooking sauces and meat rubs, along with genuine understanding of products on sale is a credit to management. Nathan at Helensvale is an incredible professional, ensuring customers get value and service, while ensuring the staff around him learn and contribute to the overall brilliant service at the store. We will return as we add to our Ziggy accessories.
December 30, 2020
Reply from Barbeques Galore
Hi Geoff, thanks for that amazing feedback. We are happy to hear that you had a great in-store experience and are loving our Ziggy accessories. We can't wait for your next visit!
online store is dumb
don't offer a proper online store service - get to checkout and it tells me because items aren't in stock at the warehouse closest to my house, i can't buy them
December 29, 2020
Unprompted review
Reply from Barbeques Galore
Hi there, thanks for reaching out to us. We will ensure this feedback gets passed on to our team.
Cannington is a Great store
Cannington is a Great store, friendly staff, fantastic service, competitive pricing.
December 28, 2020
Reply from Barbeques Galore
Hi Sue, thanks for the great feedback!
Click and collect at North Lakes store
Ordered something online for click and collect as a Christmas present, 5 days later received confirmation via text and email that my order was ready but when I went in store to collect I was told by staff that the item was not ready nor available, and they couldn’t even tell me when it would be available for collection (even though they refused to check my order reference number). It has now been 2 weeks since I made the purchase and I still have not received my order or any response on my email asking for a refund.
0 stars for barbeques galore North Lakes - steer clear.
December 26, 2020
Unprompted review
Reply from Barbeques Galore
Hi Mayra, thanks for reaching out to us. I believe this has been all sorted out. Please don't hesitate to reach out if you have any further enquiries.
Excellent Customer Service - with a smile!
We purchased an outdoor setting that we were not happy with due to functionality and quality. The Store Manager did not hesitate to exchange the setting for a different style. The staff were extremely helpful and went out of their wasy to ensure that our shopping experience was a pleasant one and that we left satisfied with the outcome. You do not usually get exceptional service these days. I would definitely recommend the Hoppers Crossing store to friends for future purchases.
December 23, 2020
Reply from Barbeques Galore
Hi Frosty, thanks for the great feedback. We're happy to hear that the staff helped resolve your issue with excellent customer service.
the product is good,
December 23, 2020
Reply from Barbeques Galore
Hi Justin, thanks for the good feedback.
Got the three burner ziggy.
I replaced my older turbo BBQ with the three burner ziggy with trolley. The new ziggy has out done my expectations. The trolley was easy to assemble. The cover is also very good. Overall I am well satisfied with the ziggy.
December 23, 2020
Reply from Barbeques Galore
Hi Adrian, thanks for the great feedback. We also love our Ziggy's and we hope you enjoy your new BBQ.
Richmond Barbecue Galore
I was after the Jette outdoor extendable table, I rang the Richmond store, they got my details and said they would find one for me as it is a new product. They rang me back within 10 minutes and said I could have the one that was going to go on display as I needed it for Christmas lunch. They held the product for me and when I arrived they helped me greatly to secure it in my vehicle. Special thanks to Kath the rigger by trade who secured it my vehicle. Highly recommend
December 22, 2020
Reply from Barbeques Galore
Hi Amanda, thanks for the great feedback. Happy to hear that the staff from our Richmond store we're able to help you out. We hope you enjoy your new outdoor table :)
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