Terrible customer service, delivered to wrong house and never compensated
Ordered a package, in May, this company ships with aramex, and aramex is known to be terrible with their service.
It apparently got delivered, later to find out to the wrong house, i contacted the phone number for this business, the man who picked up said he was on a 'lunch break' and that he'll respond to me later.
So i messaged him the problem, he read the message, thought, alright maybe he'll reply soon. Nope, nothing, even till this day, july 22nd, he's been ghosting me.
I went back and forth with aramex to try to solve this problem as this was a fault on both the business' side of logisitics and aramex's carelessness when delivering.
Aramex after plenty of back and forth told me that they had told the business/owner to compensate me, after about 2-3 weeks of this bs, I said alright, i'll contact barbersupplier.com.au again. guess what, NO RESPONSE, i called a few times, texted a few times over the span of a few days. Completely ghosted.
I'm sure their products are fine. BUT if you get caught up with their logisitcs? I wish you luck.
May 27, 2026
Unprompted review