Barcelona City Tours Reviews 

58
TrustScore 2 out of 5

2.1

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Rated 2 out of 5 stars

Barcelona City Tour(Red and Green buses). Worst Services , They ( staff) don’t respect customers. They has attitude and hates tourists to visit and tour the Barcelona City.

Rated 1 out of 5 stars

An over priced waste of time. Not enough buses, the equipment often didn't work, the actual commentary was realy superficial & inane. As well, the inside stunk of diesel fumes & the driver kept brak... See more

Rated 1 out of 5 stars

Awful experience- it advertises hop on hop off, however if you do hop off there’s no guarantee you can get back on another bus - oversold tickets, waiting for hours to get back on- not wanting to get... See more

Rated 1 out of 5 stars

Was sold 2 tickets (€33 per adult) went to world trading centre in Barcelona & waited over an hour for bus in 30 degrees temperature. When we complained about not enough buses we were told to go back... See more

2.1

Poor

TrustScore 2 out of 5

58 reviews

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2.1

All reviews

(58)

3 reviews in the last 12 months

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Rated 2 out of 5 stars

quite boring

it was interesting when we were around the port and around the sea but as you go in the city it is a lot of bla bla and nobody was on the street like no people it was very weird feeling and that voice in your headphones is talking about what that building is after 2 hours we got out because it was almost painful

August 8, 2013
Unprompted review
Barcelona City Tours logo

Reply from Barcelona City Tours

Dear Alina,

Thank you very much for letting us now about your experience, a lot of people are actually interested in the architecture, the history and what kind of buildings there are.That there were no people on the streets,,, I'm not sure what we can do about this :)
Kind Regards,

M.M. Jong

Barcelona City Tours

Rated 5 out of 5 stars

Totally recommended whenever visiting Barcelona

Barcelona is a considered big city and the interesting places is spreading all over the city. The tour has 2 routes which simply cover almost all of Barcelona's touristic places. All of the buses we took have ramps and the drivers and officers were patient and friendly in helping us to get in/off the bus. Although it's summer and there're a lot of tourists, we always have a place to sit, and the bus was coming every 5-7 minutes. There's strong free wifi connection inside the bus and a very helpful audio guide. The price is cheaper if you buy the ticket for 2 consecutive days. totally recommended if you want to go around in Barcelona without having to use Metro.

August 2, 2013
Unprompted review
Rated 4 out of 5 stars

Very informative and a friendly guide

The tour was well organised and the guide was informative and easy to understand. It wasn't just dry historical facts - Enrique included anecdotes handed down regarding how the locals were reacting to historic events at the time.

July 30, 2013
Unprompted review
Rated 5 out of 5 stars

Great tour wonderful guide Sonia!

We were very impressed that the tour was not cancelled even though we were the only ones on the bus. So we had a private tour. Sonia our guide was excellent

July 28, 2013
Unprompted review
Rated 4 out of 5 stars

Good tour director, bad company service

I thought the tour was very good and Jordi, our tour director was very knowledgeable and had a very nice temperament. I tried to call the office because I had a question. I phoned the toll free number from North America, but it didn't seem to work for some reason. Also, I found the owner of the company to be a bit offish and rude when I had approched him with a query at the tour office. He wasn't helpful and didn't seem to care or treat me like a client. I tried to call the office from North America because Jordi had pointed out the best sandwich shop in Barcelona. I had forgotten the name and wanted to know the name. The phone number of the company didn't work and neither did the email.

July 26, 2013
Unprompted review
Barcelona City Tours logo

Reply from Barcelona City Tours

Dear Kathy,

Thank you very much for letting us know. We would like to point out that you forgot about the time difference with Europe, you called our office in the middle of the night, not our normal business hours, we are probably the only tour company in Barcelona who answers the phone at that time, but only for emergencies, not for questions about some sandwich shop, where we didn't know the name from either.
Our phone works fine, same with our email addres, so we're not sure what happened.
We wish to express our apologies for the problems you encountered in behalf of our company,

Kind Regards,

M.M. Jong

Barcelona City Tours

Rated 5 out of 5 stars

THE BEST.

Barcelona City Tours was recommended by to me by London Walks-we had a day to kill last year in London and they provided a great tour of their City. I called them and asked if they had an affiliate in Barcelona and without hesitation recommended Barcelona City Tours. My first contact and throughout organizing our private two day tour was with Magda Kuzniar. Magda was very responsive and helped decide on the best tour for our family-wife and 16 yr old son. We spilt this into 2 four hour sessions per day plus lunch-highly recommend otherwise simply too much to digest. Paloma Punsola met us at our hotel exactly the designated time. From there we were in her control-we visited every sector of Barcelona, viewed the "tourist" sites plus visited areas of Barcelona not seen by tourists. She planned both days beautifully plus Paloma simply great person-very easy person to be with; we went to Flamenco concert together one evening. Also, Paloma recommended and took us to great restaurants and made sure to order all the local specialties. HIghly recommend Barcelona City Tours.

July 26, 2013
Unprompted review
Rated 3 out of 5 stars

Tour very good, but moobile phone voucher not accepted

We went to the bus stop and the bar code of the voucher on mobile phone was not accepted. We had to go somewhere wher we could email the voucher and print. 40 Minutes lost.
The hop on hop off works perfect. We enjoyed the tour.

July 26, 2013
Unprompted review
Barcelona City Tours logo

Reply from Barcelona City Tours

Dear Dirk,

Thank you very much for letting us know about this! We'll try to find out which chauffeur didn't except your booking and will act accordingly. We don't understand that it was not acceptedaccepted as he could also just note your transaction/booking number, it's our policy to accept any voucher printer that is shown on a mobile device, however not all our busdrivers seem to understand this up to now. We'll make sure that this will not happen again.
Our apologies for this !

Kind Regards,

M.M. Jong

Rated 5 out of 5 stars

Great views and suntan to boot on top deck Barcelona

I booked two day passes for myself and wife with Barcelona City Tours, and found they provided everything we needed. We hopped on and off visiting all the prominent tourist attractions. During the two days we completed both the East and West tours - fantastic !

July 26, 2013
Unprompted review
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