Normally 5 star service (I’m a prev customer) On this occasion 4 stars only due to lack of communication: I emailed asking if it has been dispatched (and which carrier service) - no replies to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a planet dog orbee tuff bone which arrived in good time, however despite it supposedly being a tuff bone my 18 month old took a lump out of it within 10 mins. I messaged bare bones to complai... See more
Really pleased with this dog treat bag; just the size that I was looking for and a shallow depth (which makes it easier to get treats out quickly when training). Good quality material, removable inner... See more
Great dog boots - arrived safely after a week. Was slightly concerned initially due to lack of email to say they had been despatched and then unable to reach company through phone or email. But used ‘... See more
Company details
Written by the company
Bare Bones is a family run Online Pet Shop and we believe you get out what you put in. With this in mind we have carefully chosen premium brands, and natural, high-grade foods and treats, to ensure you can confidently choose products that are healthy, hard wearing and stand the test of time for even the most active pet.
Contact info
Unit 125, PH1 3TW, Perth, United Kingdom
- 01738 237173
- info@barebonesltd.co.uk
- barebonesltd.co.uk
3.0
Average
123 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and a quality product…
Excellent service and a quality product received that I haven't seen anywhere else. Would definitely recommend and use again!
November 15, 2022
Customer service is not great
Been trying to contact them about an order I have not received yet looking for tracking details, I have both called and emailed with no reply.
No comment on the products but customer service is not too good.
August 22, 2022
I paid extra delivery and still over 4…
I paid extra delivery and still over 4 days to arrive
The telephone straight answer machine
I emailed them twice and no response
Dave B
August 1, 2022
Great half check collar
We have really struggled to find a good half check collar. However this bare bones one has a clasp so can be set to the correct size and then simply unclipped to remove. The collar is also slightly wider than others we have tried, which is better too. So really pleased with it. Delivery whilst not rapid, was inline with what was suggested at order point. Thank you
July 25, 2022
Order came quicker than expected
Order came quicker than expected. I've used Doog dog collars before, so knew they are good quality but the price was good.
July 6, 2022
Brilliant product and great service 😁👍
May 21, 2022
Quick and excellent service.
May 17, 2022
Lovely ladies I had a problem with the…
Lovely ladies I had a problem with the dog lead it was with the manufacturer not the Bear bones company but they went out of there to help very good service
May 4, 2022
Good service & great products
May 4, 2022
Delivered quickly
Delivered quickly.
Very pleased with the product as described.
Dog loves it
April 28, 2022
Sold goods but not in stock
Ordered and paid for goods received email a few days later saying suppliers do not stock this anymore offered refund but i then had to chase up refund
April 25, 2022
Great service
Great service products came in the stated time and in good condition. Would definitely use this company again
April 15, 2022
Great service
Great service. I messed up my order and a lovely lady called Lisa sorted it out for me. Thanks!
March 9, 2022
Superb company to deal with
Superb company to deal with. I will definitely be using them again.
March 4, 2022
Great product & service
Great product - Doog pick up bags, very strong. Easy ordering & Fast delivery. Very happy
March 2, 2022
Top Notch
Very fast delivery. Delighted with the dog blankets. First class, thank you.
February 28, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.