Items were on back order but company responded quickly to messages and as soon as items were in warehouse representative assured me they would be immediately shipped out and they were. They went beyon... See more
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See what reviewers are saying
The plumbing glue joints on your Spa still covered under the 5 year warranty was denied for repair. This company builds a subpar product and then doesn’t stand behind them. Not unexpected from a third... See more
Went to the warehouse to get items I ordered in June 28, 2025. Folks the doors were locked and the building was empty. Note on door states they are no longer in business. Paid for those items to be... See more
I WISH I COULD GIVE THEM A NEGATIVE! Purchased a hot tub on 6/7/25 and put a $5000 deposit down. We were told it would take about 8 weeks to be delivered. Started calling them the first week of Aug... See more
Company details
Written by the company
Barefoot Spas is one of America's leading hot tub and swim spa brands. Manufactured in Chesterfield, Virginia, our diverse product line is sure to have the perfect spa, hot tub, or swim spa to meet your family’s needs and budget. We are family-owned and operated and have been working together for years to bring joy and relaxation to the backyards of our neighbors far and wide.
Contact info
8401 Fort Darling Road, 23237, North Chesterfield, United States
- 804-298-3950
- customerservice@barefootspas.com
- barefootspas.com
3.1
Average
326 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Got it sooner than expected!
June 29, 2023
Customer service tech did more than…
Customer service tech did more than answer my questions, he sent links that I could use rather than have to search the website. AND my filter was shipped immediately.
June 27, 2023
Very Responsive
I had questions about some of the items and the company was extremely prompt on answering the questions and assisting in order placement.
July 3, 2023
i love my spa and was a great price
i love my spa and was a great price. everyone was excellent and i also took the tour but now i have a issue and its been hell to get customer service to respond now after getting customer service i was told a second party would contact me to come out 4 weeks later no one we need a better after purchase contact
June 29, 2023
I ordered and received neck cushions…
I ordered and received neck cushions for my hot tub, they shipped and arrived quickly. Thank you for the great service.
May 30, 2023
Delivery people were not careful
Delivery people were not careful. The spa was going on a deck, so it had to be taken through the house. They drug it across our recently refinished hardwood floors and left deep scratches in the wood.
The spa seems to be leaking. It loses about an inch of water per week The lower deck is constantly wet from the dripping water. It is a nice spa, but I'm not sure it is worth the money.
May 31, 2023
Happy customer
My order was handle very well. Shipped and delivered quickly. I sent an email to customer service about how to remove the old headrest so we would know when the new one was delivered how to switch them out. My email was answered the next day and we had no issues making the switch. Happy with the new headrest.
June 5, 2023
Hot Tub Product order
Products were easy to view and order. The order was received in a timely manner.
May 31, 2023
Great experience!
May 30, 2023
Everything delivered in a timely manner.
May 30, 2023
Delivery was right on time… boys knew…
Delivery was right on time… boys knew just what was going on and absolutely knew how to back the trailer up in a bad spot…. Spa was in excellent condition and they did just as I asked with placement… we’ve had since September and not a single issue… very Happy
May 26, 2023
Everything arrived quickly without…
Everything arrived quickly without damage. Very pleased
May 5, 2023
Good service ,high shipping costs
very easy to find what I needed and arrived on time but the shipping prices are crazy. As much as I like the products and ease of shopping I will still look elsewhere for cheaper prices .
May 4, 2023
REPLACEMENT HEAD REST…
I ORDERED A NEW HEAD REST CUSHION AND IT CAME VERY QUICKLY! HOWEVER, THE SHIPPING COST IS HIGHER THAN I EXPECTED IT TO BE. THE PRODUCT FIT AND WAS EXACTLY WHAT I NEEDED.
May 2, 2023
Defective Item
The headrest that was delivered is defective. I emailed to request a replacement and have not received a response. You’re customer service is awful.
April 25, 2023
I ordered new headrest and they can in…
I ordered new headrest and they can in very quick. They accessories people were very kind on the ohone.
April 28, 2023
Filters were not packed well at all and…
Filters were not packed well at all and probably received damage from bottles of shock and others products banging into it during shipping. Glad those packing peanuts were gone from shipping but little to no packing protection from damage during shipment.
April 26, 2023
The company has a quick pack and ship
The company has a quick pack and ship. Item was delivered within 3 days.
April 25, 2023
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