Because we filled out the forms before arrival, getting the keys to the car and driving off was completed in 10 minutes. We were also 3 hours late dropping the car back but the lady very kindly adjust... See more
Company replied
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The airport transport was overcrowded, which I don’t think is normal, especially when travelling with children. We were not properly secured with seat belts during the journey. On the way back to th... See more
Company replied
It was not a good experience at all my booking time wasn't on time. Had to go back to the counter numerous times. Waiting outside and the people that were dropping the cars off were too busy standing... See more
Went well. Was irritated that the third party booking offered a "fake" insurance which was sold as 'full coverage'. Annoying to discover it was not and that getting any money out of them would be impo... See more
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Company details
About Bargain Car Rentals Australia - Townsville Airport
Written by the company
New Cars, Bargain Prices!
You're only ever one #Bargain away! Start your next adventure with Bargain Car Rentals!
We're Bargain Car Rentals, an Australian-owned and operated company with locations all around the country. We specialise in local, interstate and international travel, and always have New Cars at Bargain Prices. We offer a large range of vehicles to suit any need, from small cars, large moving trucks, or 25 seater buses.Contact info
Dearness Street 112, 4814, Garbutt, Queensland, Australia
- 1300729230
4.4
Excellent
1K reviews
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Laylahs customer service
Laylahs meticulous approach to providing an outstanding standard of customer service.
September 6, 2026
It was not a good experience at all my…
It was not a good experience at all my booking time wasn't on time. Had to go back to the counter numerous times. Waiting outside and the people that were dropping the cars off were too busy standing around talking and smoking and talking.People that had there car booked after me got there car and off well and truely before us. Tried to talk to them and was spoken to very rudely. Will never be using your service again very disappointed.
August 27, 2026
I was offered a truck instead of a van
I was offered a truck instead of a van. I instead took a car which had just returned, I told her don't worry about cleaning. The whole episode took about half an hr. Your rep insisted that I pay for insurance after I already told her I had insurance through Webjet. She was not friendly at all, in addition.
September 4, 2026
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Great service very friendly
Great service very friendly. I would definitely use your services again
August 22, 2026
Reply from Bargain Car Rentals Australia - Townsville Airport
We're so pleased to hear that you received great service and found our team friendly. We truly appreciate your positive feedback and look forward to assisting you again!
We were told our vehicle was fine and…
We were told our vehicle was fine and our hold deposit would be refunded. We were not advised that there would be a second check after we left.
We then got an email (after we had left) telling us the vehicle needed a repair.
This felt like we had been lied to, as we left under the impression the vehicle was fine and we were finished with Bargain Rentals.
Then they refunded our deposit and charged us for the maximum possible repair cost, then sent us an invoice for a much lower repair cost, then only partially refunded the difference due to other "charges" Bargain Rentals added to the original invoice which again they had not told us about.
All in all a terrible experience and left us feeling a bit conned.
August 31, 2026
Reply from Bargain Car Rentals Australia - Townsville Airport
Hi Trevor,
Apologies if a staff member has advised you differently at the drop off of the vehicle but we do always have an in depth walk over of our vehicles with check-listed criteria after returns to make sure they are ready for the next customer to collect the vehicle.
This is not always done at the moment you return depending on staff levels and how busy they are with collections, detailing returned vehicles and other on hand duties but should always be sorted within a reasonable time from your return.
With any damages found after a rental we do send our vehicles to an independent third party for assessment and repair, this is to ensure any costs that come through for the repairs themselves are fair and reasonable for the work needing to be done.
Any vehicle that has to be taken off the road and out of the active rotation due to damages found after a rental does have a cost associated with the admin for organising those repairs and any days it may to go unused.
If you have any queries specific to your booking you can get in touch by replying to any of the emails we may have already sent or using the feedback for located at https://bargaincarrentals.com.au/feedback/
Excellent customer service
Because we filled out the forms before arrival, getting the keys to the car and driving off was completed in 10 minutes. We were also 3 hours late dropping the car back but the lady very kindly adjusted our booking times so we wouldn’t be penalised. Would highly recommend bargain car rentals.
September 1, 2026
Reply from Bargain Car Rentals Australia - Townsville Airport
It's wonderful to hear that your pick-up was so quick and efficient, and that our team could assist you with your drop-off time. We appreciate your recommendation!
Very happy with car and experience of…
Very happy with car and experience of collecting and dropping off, the staff were very friendly and professional..
September 1, 2026
Reply from Bargain Car Rentals Australia - Townsville Airport
We're so pleased to hear you were happy with the car and that your experience collecting and dropping it off was positive. Our staff always love to hear when they have helped make your experience a positive one.
The service was good the price fair and…
The service was good the price fair and the vehicle was in good order.Don't go small car if your a big person that’s all.
August 30, 2026
Reply from Bargain Car Rentals Australia - Townsville Airport
We're so pleased to hear that the service was good, the price fair, and the vehicle was in good order! It is always important to consider the vehicle that's going to be right for you, so thats good advice.
Reply from Bargain Car Rentals Australia - Townsville Airport
Thank you so much for the Five-Star support. See you again very soon!
Reply from Bargain Car Rentals Australia - Townsville Airport
We're delighted to hear that you had such a good experience and that everything went well for you. Thank you for sharing your positive feedback!
I was a walk in and the staff were very…
I was a walk in and the staff were very helpful. Great that they accommodated our late booking.
August 24, 2026
Reply from Bargain Car Rentals Australia - Townsville Airport
We're so pleased to hear that our staff were very helpful and that we could accommodate your late booking. Thank you for sharing your positive experience!
Good service
Good service. Staff were helpful. Car as described, very fuel efficient which was a bonus! No complaints. Easy process, very reasonable prices. We would book again.
August 24, 2026
Reply from Bargain Car Rentals Australia - Townsville Airport
We're so pleased to hear you had good service and found our staff helpful! It's wonderful that the car was as described, very fuel-efficient, and that you found our prices reasonable. We look forward to seeing you again!
No worries
Provided the car that we asked for, exactly as described and a no fuss handover thanks to the online form completed prior to pick up.
August 21, 2026
no car available
no car available, waited 2 1/2 hours and than given small car as car i book not available. no discount for smaller vehicle, delay cost me to miss appointment and caused whole trip a waste of time.
August 20, 2026
Reply from Bargain Car Rentals Australia - Townsville Airport
We're very sorry to hear this. Please reach out to us at info@bargaincarrentals.com.au, so that we can look into how we can discount the rental.
The airport transport was overcrowded
The airport transport was overcrowded, which I don’t think is normal, especially when travelling with children. We were not properly secured with seat belts during the journey. On the way back to the airport, a lady told us to put our seat belts on, even though the bus was already overloaded.
Apart from that, everything went well, but this situation was quite strange and made us feel unsafe.
August 19, 2026
Reply from Bargain Car Rentals Australia - Townsville Airport
We're very concerned to hear about this! Can you reach out to us at info@bargaincarrentals.com.au so that we can investigate this further?
Very competitive rates
Very competitive rates, quality hire car and very friendly and helpful female counter staff.
August 11, 2026
Reply from Bargain Car Rentals Australia - Townsville Airport
We're so pleased to hear that you found our rates competitive and that you were happy with the quality of your hire car. It's wonderful to know our counter staff were friendly and helpful!
Reply from Bargain Car Rentals Australia - Townsville Airport
Thank you for adding your positive review!
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