Bargain Hardware Reviews 234

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many consumers appreciate the top-notch customer service, noting quick responses, clear communication, and efficient issue resolution. The delivery service is frequently described as fast and reliable, with products arriving well-packaged and in good condition. People also value the wide range of products available and the ability to customize orders. However, some customers experienced issues with product functionality, such as defective RAM sticks or faulty SSDs, and a few encountered problems with order fulfillment and delivery, including delayed shipments and difficulties with courier services.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the wide selection of... See more

Service

Users describe positive interactions with service. Customers consistently praise the efficient, clear, and... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as efficient, helpful, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast shipping and quick... See more

Order

Consumers find order experiences to be ambiguous. While many reviewers report satisfaction with orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this company before and been very happy with the products and service. All very professional with reasonable policies and good support. Items were packed with far more care and attention than I'v... See more

Rated 5 out of 5 stars

I have had very good experiences with Bergain Hardware. Their customer service is always top notch. During my last purchase, my new hard drive failed after three months. They successfully resolved the... See more

Company replied

Rated 5 out of 5 stars

Buying refurbished is always a pain, however BH have really made it easy. We originally bought a workstation to see what the company delivered. I have had the unit sent to me apart and it is well... See more

Rated 5 out of 5 stars

I've purchased from Bargain Hardware many times—sometimes directly, and other times on behalf of others who asked me where to buy refurbished hardware. Whether everything went smoothly or there was an... See more

Company replied


Company details

  1. Computer Store

Information provided by various external sources

bargain hardware specialize in refurbished enterprise class IT equipment. We stock HP, Dell and IBM Rack servers alongside high-end workstations and business class desktop PC's. Our huge inventory of systems and components allows us to provide configure-to-order servers, workstations and computers from the worlds leading IT manufacturers. Delivering high-quality, reliable, enterprise class products at affordable prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

234 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent service

Excellent service, great price.
Communication spot on.

October 30, 2024
Unprompted review
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Reply from Bargain Hardware

Hi Jason, Thank you for taking the time to leave this review, we're glad to see you're satisfied. We look forward to hearing from you again.

Rated 5 out of 5 stars

Great support

Great support, with help provided to deal with a problem on my trusty Dell T8510 5 years after I bought it from them - even though I had no reason to expect it. Recommended...Thanks Chris.

October 28, 2024
Unprompted review
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Reply from Bargain Hardware

Hi J Nickson, Thank you for taking the time to leave this review, we're glad to see you're satisfied. We look forward to hearing from you again.

Rated 5 out of 5 stars

RAPID service - FIXED

Great service - order arrived very quickly, unfortunately developed. fault after a few days, Its computers...it happens, BUT they helped me through ensuring no data was lost, Took the machine back and got it back to me within days. Very impressed with the speed and helpfulness.
This company knows how dependant you are on IT systems and do what they can to help you out, work on the machine the day they receive it and get it out as fast as possible. Most companies take weeks to fix things, these guys took 1 day!

October 24, 2024
Unprompted review
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Reply from Bargain Hardware

Hi Nerav, Thank you for taking the time to leave this review, we're glad to see you're satisfied. We look forward to hearing from you again.

Rated 3 out of 5 stars

A good if not straightforward purchase

I am eventually very pleased with the PC I purchased, but it certainly didn't go smoothly. The PC was delivered promptly and was well packed, but the installed Windows 10 didn't work. After I completely reinstalled it, the licence couldn't be activated. Eventually Bargain Hardware remotely injected the digital key, which took time because apparently they had never done this before. Bargain Hardware were very helpful all the time until the problems were resolved. However, I can't help feeling that given the time lost getting the PC sorted, maybe I'd have done better to have bought a new one in the first place!

September 30, 2024
Unprompted review
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Reply from Bargain Hardware

Hi there, thank you for taking the time to leave this review. We are sorry to see the product did not initially meet your expectations. Following your feedback we have managed to isolate and resolve the issue that was present on your machine.
We're happy to see that the machine is now working as intended and we hope you will consider us for any future purchases.

Rated 5 out of 5 stars

Their chat works really well

Their chat works really well - I needed a workstation for a particular purpose and they sorted the CPU, GPU etc for a reasonable cost.

October 17, 2024
Unprompted review
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Reply from Bargain Hardware

Hi there, thank you for taking the time to leave this kind review. We're glad to see you're pleased with the support and the product. We look forward to hearing from you again.

Rated 5 out of 5 stars

Amazing customer service

Chris at bargain hardware was so helpful and patient. Not really knowing what I was doing he guided me though the process, giving suggestions and answering all my questions throughout the day as I customised my machine. Thoroughly recommend, what amazing customer service. Thank you so much Chris.

October 7, 2024
Unprompted review
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Reply from Bargain Hardware

Hi Emma, thank you for the kind review, Chris is delighted to know he was able to help and leave you with an enjoyable customer experience. We look forward to hearing from you again.

Rated 5 out of 5 stars

Fantastic online chat service with…

Fantastic online chat service with Barry to purchase a bundle pack! Very fast delivery with 2 days or payment! Great work and will defo us again

October 2, 2024
Unprompted review
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Reply from Bargain Hardware

Hi David, thank you for taking the time to leave this kind review. We're happy to see you're satisfied with the service provided via our chat. We look forward to hearing from you again.

Rated 5 out of 5 stars

Efficient service, cost effective products

Very quick responses and helpful technical support, I've never had a problem with hardware reliability during my many purchases.

September 30, 2024
Unprompted review
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Reply from Bargain Hardware

Hi Adrien, Thank you for taking the time to leave this review, we're glad to see you're satisfied. We look forward to hearing from you again.

Rated 5 out of 5 stars

Bargain Hardware...

I have been using Bargain Hardware for years for both personal and business use and couldn’t recommend them enough. Kris in the sales team has always managed to find anything I've requested and in the rare occasions I've needed to raise a support case Chris in the support team has been amazing to work with.

September 11, 2024
Unprompted review
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Reply from Bargain Hardware

Hi Rob, Thank you very much for your 5-star review, We are so pleased you are happy with our sales and support.
We look forward to hearing back from you soon!

Rated 5 out of 5 stars

Great pricing, great service

I bought a machine, it was built and delivered really quickly.
I had a problem with a faulty RAM card that they sent straight away.
Really great service.

September 12, 2024
Unprompted review
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Reply from Bargain Hardware

Hi James, Thank you very much for your 5-star review, We are so pleased you are happy with your purchase and our support.
We look forward to hearing back from you soon!

Rated 5 out of 5 stars

The best place to buy pc

The best place to buy pc, servers pieces, the support is excellent and the prices are very affordable

September 5, 2024
Unprompted review
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Reply from Bargain Hardware

Hi Adrian, Thank you for taking the time to leave this review, we're glad to see you're satisfied. We look forward to hearing from you again.

Rated 5 out of 5 stars

Fantastic Customer Service

I wanted to upgrade my computers RAM but made a mistake when ordering the upgrade. Bargain Hardwares customer services were fantastic and sorted out a replacement. Very quick shipping and easy to use website

September 4, 2024
Unprompted review
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Reply from Bargain Hardware

Hi Dan, Thank you for taking the time to leave this review, we're glad to see you're satisfied. We look forward to hearing from you again.

Rated 5 out of 5 stars

Timely and useful response

September 2, 2024
Unprompted review
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Reply from Bargain Hardware

Hi Patrick, Thank you very much for your 5-star review, We are so pleased you are happy with your purchase and our support.
We look forward to hearing back from you soon!

Rated 5 out of 5 stars

Very happy

Very happy with the service.

Original Dell parts arrived and fit in my workstations perfectly. They looked like new.

The items were packaged very well. Plastic bag + bubble wrap + lots of paper padding.

I'd happily buy again.

August 28, 2024
Bargain Hardware logo

Reply from Bargain Hardware

Hi Steve, Thank you for taking the time to leave this review, we're glad to see you're satisfied. We look forward to hearing from you again.

Rated 5 out of 5 stars

The best customer service ever!

Whilst I haven't purchased anything (yet), the customer service at Bargain Hardware is quite honestly the best customer service I have ever experienced and I will 100% buy from them soon.

I originally contacted asking about their tower servers on the 28th (28/08/24), as they had none in stock. They informed me that they had some coming in very soon and asked what one I was looking for in particular. After telling them the ML350, I was told that there were none coming in from what they could see. I was still happy regardless and they were incredibly nice about it!

The next day (29/08/24) I received an email from them following up my ticket, telling me they've got the ML350 coming in next week!

Bargain Hardware seem like a lovely company and their customer service is better than anything I've ever seen before. I definitely will buy from them soon and I have nothing but trust with them.

August 28, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Archie, thank you for the great 5-star review, we appreciate you taking the time to do this and look forward to providing you with a tower server soon

Rated 5 out of 5 stars

Issue was with DPD, not BH!

New Review
We originally thought we were reviewing DPD, who failed to deliver on time, which is why we gave 1 star.
BH reacted extremely quickly to our request for replacement disks and we are very happy with their level of service and attaention

Original review
No delivery. Invoice number PSI143370 (warranty replacement parts for 2 failed disk units urgently required)

August 28, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Edwin, thank you for amending the review! We're happy to see you are happy with the support received from and we look forward to hearing from you again soon.

Rated 5 out of 5 stars

Always good

Ive purchased several times and they have always been good value. Excellent online chat advice on a Friday afternoon for my latest system.

August 23, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Andrew, Thank you for taking the time to leave this review, we're glad to see you're satisfied. We look forward to hearing from you again.

Rated 5 out of 5 stars

My good look at all these good reviews

My good look at all these good reviews? how often do you see this ?

So what i think? Well i have to give this site 5 stars too.

Prices for a DL380 G9 did seem reasonable and very good. CPU's are ridicules good priced while ram is ok priced and Raid controllers are somewhat expensive. That said i got a good configured server, Every thing look very well and nice. I think the website clearly lives up to their name. Its a bargain !

There needs to be said this hardware is used so scratches etc need to be expected, Though the server i recieved was in really good condition. It was also very well packed and survived a several day trip from the UK to norway just fine.

All was not perfect though but i think its a minor thing. When i ordered my server i had lots of choices for raid controllers even if they did not fit because of a bug on the website, and right now that chassis gives no option for raid controllers. Website can be a bit slow at times where it can be a long wait for the site to load.

In general the raid controller issue was fast and speedy resolved the same day via Email communication with very well responses.

I had a quick call today to them and wait time for support where low and i got a good reasonable reply to a question i had about an error message (hp being silly ballons not the fault or anything bargain hardware can fix ... basically not always 3rd party drives get accepted)

So my experience is extremely good and there is nothing to complain on. And the hardware seems very well priced and fair. The 3 year warranty for most parts is also a really nice plus.

August 16, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Florian, Thank you very much for your 5-star review, We are so pleased you are happy with your purchase and our support.
The Website is undergoing maintenance and should be back to normal speeds soon!
We look forward to hearing back from you soon!

Rated 5 out of 5 stars

Needed my server as soon as possible…

Needed my server as soon as possible and they got it to me a day earlier - couldn't be happier.

August 7, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Chris, Thank you for taking the time to leave this review, we're glad to see you're satisfied. We look forward to hearing from you again.

Rated 5 out of 5 stars

This review is off the back of things…

This review is off the back of things going wrong.

Bargain Hardware where great at getting my order out to me but after an issue with my product weeks after delivery, BH where brilliant at getting it sorted.

Quick response on email followed by a call and a solution being found to get everything working.

when things went wrong BH was 'stand up'.

July 31, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Chris, Thank you very much for your 5-star review, We are so pleased you are happy with your purchase and our support.
We look forward to hearing back from you soon!

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