Bargain Hardware Reviews 234

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many consumers appreciate the top-notch customer service, noting quick responses, clear communication, and efficient issue resolution. The delivery service is frequently described as fast and reliable, with products arriving well-packaged and in good condition. People also value the wide range of products available and the ability to customize orders. However, some customers experienced issues with product functionality, such as defective RAM sticks or faulty SSDs, and a few encountered problems with order fulfillment and delivery, including delayed shipments and difficulties with courier services.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the wide selection of... See more

Service

Users describe positive interactions with service. Customers consistently praise the efficient, clear, and... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as efficient, helpful, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast shipping and quick... See more

Order

Consumers find order experiences to be ambiguous. While many reviewers report satisfaction with orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this company before and been very happy with the products and service. All very professional with reasonable policies and good support. Items were packed with far more care and attention than I'v... See more

Rated 5 out of 5 stars

I have had very good experiences with Bergain Hardware. Their customer service is always top notch. During my last purchase, my new hard drive failed after three months. They successfully resolved the... See more

Company replied

Rated 5 out of 5 stars

Buying refurbished is always a pain, however BH have really made it easy. We originally bought a workstation to see what the company delivered. I have had the unit sent to me apart and it is well... See more

Rated 5 out of 5 stars

I've purchased from Bargain Hardware many times—sometimes directly, and other times on behalf of others who asked me where to buy refurbished hardware. Whether everything went smoothly or there was an... See more

Company replied


Company details

  1. Computer Store

Information provided by various external sources

bargain hardware specialize in refurbished enterprise class IT equipment. We stock HP, Dell and IBM Rack servers alongside high-end workstations and business class desktop PC's. Our huge inventory of systems and components allows us to provide configure-to-order servers, workstations and computers from the worlds leading IT manufacturers. Delivering high-quality, reliable, enterprise class products at affordable prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GREAT COMPANY!!!

Excellent products and prices, and first class support. very helpful guys who respond very quickly and help sort you out. HIGHLY RECOMMEND!

April 19, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Andrew, thank you for taking the time to leave this review! We're very happy to see you're satisfied with your new system, we look forward to hearing back from you soon!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Highly recommend!

April 3, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Thank you for the kind review. We're happy to see you've had a good experience with us. We look forward to hearing from you again.

Rated 5 out of 5 stars

I've been a customer of Bargain…

I've been a customer of Bargain Hardware for many years, using their services to source my clients a more cost-effective IT solution. I have purchased laptops, desktops, and servers and have been very happy with both the products and services provided.

A*****

April 8, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Simon, thank you for taking to time to leave us this kind review. We're very happy to see you're a repeat customer and continue to be happy with the service provided. We look forward to hearing from you again.

Rated 5 out of 5 stars

Perfect

Perfect, as usual.

March 21, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Gianluigi, thank you for taking the time to leave this review, we're happy to see you were satisfied with your experience and look forward to hearing from you again!

Rated 5 out of 5 stars

high quality in products and service

high quality in products and service

April 2, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Thank you for taking the time to leave this review! We're very happy to see you're satisfied with your new products and we look forward to hearing back from you soon!

Rated 5 out of 5 stars

Could not be better

The system builder is brilliant. Sales support team are knowledgeable, quick to respond and happy to accommodate. Could not be better.

March 27, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Aaron, thanks for the great review, We like to ensure we provide the best service we can for our customers so we're delighted to see you were satisfied with the support we provided, we look forward to hearing from you again

Rated 5 out of 5 stars

Great Company - Highly Recommended

Purchased an HP laptop for a very reasonable price about 5 months ago. Very happy with it until it refused to boot a few days ago. Got in touch with Bargain Hardware support, via email, who responded very quickly. Although the error code was 'general motherboard failure' it turned out to be faulty RAM. I was fully expecting to have to return the laptop to them but they offered me the option of just replacing the RAM myself which saved a huge amount of time and hassle. RAM arrived next day and sorted the issue completely. I cannot praise them highly enough - I have rarely received a better (or faster) customer service response. Will definitely be using BH in the future - highly recommended!

March 23, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Arthur, Thank you very much for your 5-star review, We are so pleased you are happy with your purchase and our after-sales support.
We look forward to hearing back from you soon!

Rated 5 out of 5 stars

Great company.

Just bought a hi-end refurbed workstation from BH. (HP Z8G4 768GB RAM). Very helpful support chap gave me lots of info before I bought. The cost was less than half of a new system. The workstation came within 4 working days, whereas I was quoted about 4 weeks for a new top-end Workstation. I will definitely be back!

March 21, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Mark, thank you for taking the time to leave this review! We're very happy to see you're satisfied with your new workstation, we look forward to hearing back from you soon!

Rated 5 out of 5 stars

Amazing company

Amazing company. Customer service is 10/10. I stupidly ordered the wrong ram for my pc and the awesome customer service rep helped with a refund and even asked for my pc model and sent me a link to the right ram stick. Will definitely order from here agai (order the right thing next time) and pass this company on to my other pc nerds friends so they know where to get all the pc needs

March 19, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Kyle thanks for the great review, We like to ensure we provide the best service we can for our customers so we're delighted to see you were satisfied with the support we provided, we look forward to hearing from you again

Rated 5 out of 5 stars

Solved my problem quickly and professionally

Had a problem but it was resolved perfectly, I couldn't ask for better customer service.

March 16, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Jake thank you for the kind review. We're happy to see you've had a good experience with us. We look forward to hearing from you again.

Rated 4 out of 5 stars

Overall OK

I was unhappy with the product received but they managed to resolve my issues.

Hope they will resolve the listening issues that we discussed.

March 15, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Bogdan,
Thank you for your feedback, we're sorry to see you are not satisfied with the product you have received. The only response from us was not a fake excuse, as we discussed in the ticket you opened we only deal in refurbished hardware and some cosmetic damage is to be expected, as also mentioned in the ticket we are happy to accept the machine back for a refund if you are not happy with it.
We look forward to helping you resolve the issue.

Edit; Thank you for allowing us the chance to rectify your initial concerns, we're glad we could come to a satisfactory result, we look forward to hearing from you again.

Rated 5 out of 5 stars

Great service from the people at BH...

My experience with the guys at Bargain Hardware was nothing but stellar. They all want to help where they can and I was thoroughly impressed with the service I received.

March 1, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Chris thank you for the kind review. We're happy to see you've had a good experience with us. We look forward to hearing from you again.

Rated 2 out of 5 stars

Item sold with non-standard keyboard

Item sold did not conform to the its basic normal standard. Support team was not versed with the requisite information about the product.
I had to personally go to HP to get response to the questions asked. The answers were totally in reverse to what bargain warehouse gave.

March 7, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Bernard, we're very sorry to see you were not happy with your experience with us. As we supply refurbished hardware it is not always going to meet the exact requirement set by the manufacturer. Looking over your query I can see you have received a replacement keyboard that was not backlit - as we explained in the ticket we cannot guarantee a backlit keyboard on our laptops, this is not a feature we advertise as many of our keyboard are resprayed. We did offer to refund the keyboard and the offer is still valid if you'd like to return it. We look forward to hearing back from you.

Rated 5 out of 5 stars

Top company & people to do business…

Top company & people to do business with.
The sales team are more than knowledgeable about their products.
I've bought 5 desktops over the years for myself, my uncle & friends. They have specs for all your needs, from basic internet usage to £3000 graphics cards. Quick to answer inquiries and advise.
Ben from Support is very helpful & knowledgeable.
His response times for answering emails is second to none.
Thank you again.

March 8, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Jas, thank you for your kind review. You're feedback means a lot to us and we're happy to see you were satisfied with the service you received. We look forward to hearing from you again!

Rated 3 out of 5 stars

They send me a broke workstation but they send me replacement

I bought a workstation for 2.013€ and they sent me a broken one. At the beginning it doesn't start with Displayport, they give me excuses about the cable (I tried 3 different ones) and after find a solution (without his help, they only offered me a refund but I have to send the workstation in Spain and I'm from Andorra).Now the workstation suffered 4 blue screens in one day and I cannot work with him.

PD: they said that i'm a liar because i didn't provide proof of the problems and is not true. But i have to say that they provide me with new component in warranty to try to fix this computer. I will update this after know if they work.

February 15, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

We're sorry to see that you've left a 1-star review, and we want to address the concerns you've raised regarding the support you received.
Our support team dedicated over 4 hours of live chat support on 15/02 to assist you in resolving the issues with your workstation. During this time, we requested evidence that the issues were present from day one, which, unfortunately, you were unable to provide.
Based on our assessment, the problem appears to be related to either the RAM or the drive. To troubleshoot further, we recommended testing the RAM sticks two at a time and provided a link for testing the drive. Our intention was to identify the faulty component and promptly send out a replacement part to minimise the inconvenience of having to return the entire machine.
We offered to cover the expenses for collecting the machine from the address in Spain where it was delivered. Unfortunately, we're unable to collect or deliver to Andorra directly.
We're committed to resolving this matter promptly and ensuring your satisfaction. Please feel free to reach out to us if you have any further questions or concerns.

Rated 5 out of 5 stars

Excellent value and service

We have had nothing but excellent service from Bargain Hardware. We have bought from them several times, and if there's an issue they're very easy to contact, always respond quickly and are always very happy to sort it out (in this instance, we had a drive fail under warranty).
They also offer excellent value for money.
We will keep using them as a supplier.

January 25, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Kingsley, thank you for the kind review. We're happy to see you've had a good experience with us. We look forward to hearing from you again.

Rated 5 out of 5 stars

Great Value, Great product, Great Shipping, Great Support,

Ordered a HP Z420 V1 WORKSTATION and it came within 5-7 working days, kept me informed about the build, Packing was really nice.Post delivery, I had couple of queries and the tech support was on point and very responsive.

Good job guys running a business in this tight budget is really hard and you guys nailed it.

January 12, 2024
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Vish, thank you for the kind review. We're very happy to see you're happy with the product and the service you received. We look forward to hearing from you again!

Rated 5 out of 5 stars

Care and attention to detail, server was like new

I found BH via eBay but decided to go to their site directly due to the hardware builder. The price for the hardware was better than almost all equivalents on eBay, and I wasn't really expecting or looking for a refurbished item at all, so I wasn't prepared for what I got.

Right from the second I opened the box I knew this was a company who cares. The packing system they use is the best I've seen, there was no way the server was going to be damaged. This server could have gone Zorbing on its own.

I did see a scratch on the case when I unwrapped the server, but I was happy with this as I knew the grading when I purchased and I did have the option of a better grading.

Other than that scratch though, you could put this next to a new computer/server and struggle to see that it has ever been used. All surfaces, edges, cables, feet, screws, heatsinks and everything else were like new, unblemished, no dust to be seen. It included all the original drive-mounting screws all in their correct place as well.

I'll happily recommend and use BH again. Thanks all!

December 20, 2023
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Jon,

Thank you very much for your kind review! We like to ensure we provide the best service we can for our customers so we're delighted to see you've had such a pleasant experience!

We look forward to hearing from you again.

Rated 3 out of 5 stars

Competitively-priced tech

Update

I've updated the rating to a three because the company's reply does seem authentic and because it came today - the same day as the first review.

They lost a sale, all the same, because I bought elsewhere when I was going to buy from them. Hopefully, that will be a motivation to sort the email-quote situation out because otherwise, most seriously, what should a company expect people to think.

Old review

The guys who work there are informative and willing to assist in technical queries and all appears well, up to that point. Yet, as website owners as those of Gumtree would say, for example, if something is too good to be true then it probably is.

I went to some extents in configuring a PC but in expectation of the quote being sent through in my email, my hopes were not realised. Testing to see if a mistake, I returned today and instead got up on the screen a pre-built machine and pressed the button to the same end.

November 28, 2023
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi there, we're sorry to see you've had a poor experience using our website.
We can't seem to see any order from yourself, if you'd like to contact us with an order number we can assist you further.
We strive to offer the best service possible and we can see from the interaction that a member of our sales time spent a reasonable amount of time assisting you to configure a machine to the specifications you requested.
We're very sorry to see we've been given a 1-star review as a business because you didn't receive an email quote when using our website.

Rated 5 out of 5 stars

Excellent customer support and prompt service

We recently purchased a server from Bargain Hardware, and I am beyond pleased with the entire experience. From start to finish, they demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction.

The customer service team was incredibly helpful,

Thanks guys!!

November 14, 2023
Unprompted review
Bargain Hardware logo

Reply from Bargain Hardware

Hi Ivan, thank you for your kind review! We appreciate your kind words and we're glad to hear you had a good experience buying with us. We look forward to hearing from you again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look