Barkibu Reviews 

Quick compensation of rabies vaccination for my dog.
But Leishmaniosis vaccine is not covered by this insurance

The refund for the payment made from your end 1 day after I submitted the documents for the claim.

I sent the bill and the diagnosis within the app and in two hours they had deposit the money to my bank account.I also have used in the passed the barkibu card from my mobile and it was very helpful when i didn't have money.I am very sorry that you stopped that.

They act very fast very impressive

Take 2.

To my previous review (below):

“Terrible. I want to insure my dog. His breed does not appear in the form.
I am trying to speak to a human and their AI assistant keeps looping me around. I even filled in the form it suggested, days later no answer.
I am definitely not choosing them. If they can’t bother now that they want my money, there are no guarantees for proper support in a serious situation.”

Barkibu replied:
We can see that our virtual agent, BAI, has sent you the relevant form on several occasions. If you would like to proceed with the hiring process and resolve the question you have raised, you will need to complete the form.

Once submitted, a member of our Customer Care team will review your request and provide you with a response as soon as possible.

We remain at your disposal should you need any further assistance.

Ana Customer Care Barkibu“

So I guess they ignored the fact that I HAVE filled in their form. And no reply.

Terrible service. I strongly recommend against them.

Without any problem they pay me very fast

I didn't need yet anything. But everything was easy so far for the contract. It's a little expensive and I think blood tests one a year would be covered by the contact.

Easy procedure and communication

Overall, I’ve had a very positive experience with Barkibu. When our dog needed an emergency X-ray that cost €800, they reimbursed the full amount once we submitted the required documents. My only constructive feedback is that the app had a few bugs and the overall process took a bit long.

I am incredibly disappointed with Barkibu. The abrupt cancellation of the Visa credit card, without any previous warning or alternative options, is unacceptable. As a customer with an active policy, I expected at least a modicum of respect for my ongoing contract. This feature was the primary reason I joined in the first place. And, public data suggests it was a key driver of their rapid growth, making the claim that "no one was using it" very difficult to believe.
Without this standout feature, Barkibu has just become another generic provider with subpar customer care...

I have already canceled my automatic renewal and am actively looking for a provider that actually values its existing user base. I hope others also do the same.

Everything was handled quick and smooth. Great communication throughout the entire process!

I wish that the app was easier to use. Many things are confusing and redundant. And there is no way to do medications. There should be a separate way to do this within the original claim. The app could be better. I should not need to try it several times before I get it right. There should be a way to edit or add to existing claims

An excellent experience with Barkibu. The App worked very well and they dealt with my claim immediately. Easy to use and an excellent service.

First time I have used Barkibu for Emergency vets for my Dog, it was of course a stressful time worrying about my dog . They can’t tell you what’s wrong so it was a huge relief that payment was made much easier with Barkibu card .
I sent the information through on the App and even though it was a bank holidays payment, my bill was settled within 2 days
Thankyou Barkibu you helped immensely in a stressful time
Sue and Fenella

I done vaccination to my dog and after 1 day the expenses returned to my account! Excellent

I have to update this. I have had to use his insurance on one of my dogs a few times and the claims were paid. The app doesn’t really allow for medications. I am still waiting on that. The app is so confusing, and it is a difficult process to understand. But they do respond to emails.

We have been using Barkibu for the last 2 years at least and it helped more than i can describe,especially when you have a pug. They are always fast in processing the requests and we had a good collaboration. The only downside that i could metion is related to the castration- but this is something that almost no other insurance provides. Is sad that this type of surgery is considered “cosmetic “, when in fact is preventative.

Been trying to reach someone to speak to for months to inquire on their covers, because info online is not enough, but to no avail. I thought their website looked pretty straightforward so i was expecting their customer service to be equally professional and helpful.

How wrong was I....?!

I tracked one of their department's contact number (HR) after combing the internet for days on end - i do research for work - and been texting and texting asking for help, but no answer...ever....it's like they don't care about getting new customers....Why would i trust someone with my money, let alone my pet, who is hiding behind a catchy user's interface and AI? And have gone to great lengths to stay hidden!!! I found out that tons of people are facing the same problem so thankfully i saw the red flags early on....god forbid i actually needed to speak to someone about a claim! Yikes! Not to mention that their online system quoted me double than any other company... wonder where all the extra money goes to since the don't even have telephone overheads....?! Hmmm....Any other company i spoke to, gave me half the price with equal perks so save yourself some grief and invest your beloved pet's life in professionals who care about care than profit...

UPDATE -THE COMPANY IS NOW THREATENING TO DELETE MY REVIEW IF I DON'T PROVIDE MY CONTRACT NUMBER TO PROVE I AM A CLIENT WHEN THE WHOLE REVIEW IS ABOUT THEM NEVER HELPING ME BECOME A CLIENT!!!! DO I NEED TO SAY MORE??

I am negatively surprised on the way Barkibu treats my reimbursement requests. I have a 4 month old puppy and the policy should be covering all vaccines for the first year of age. I have submitted so far 3 expenses. First expense was a simple invoice with a concept "veterinary visit" and it was only 10 Eur. ( but it was a full vaccination, I just had a discount as it was the place where I got the puppy) This expense was immediately reimbursed as it was only 10 Eur. Second experience: I went to another veterinary to get the second shot. I got a similar invoice - the concept was "veterinary visit" and it was 60 Eur. Now this was a big problem because the invoice apparently has to say something like vaccination. So I had to go back and forth with Barkibu, then my vet to get a proper invoice. Weeks of annoyment. Third experience: I got the puppy another shot, and asked that the invoice specifically says: "Vaccination". I submitted that expense with foto of invoice, and vaccination certificate, and they blocked it, asking for the same again. You cant speak to humans, on whatsapp they only have a Bot. and by email it takes weeks and am a customer based in spain and someone replies nonsense and also in italian. So really bad experience. I am 100% honest and I am in no way trying to abuse this service. I feel like they are trying to do everyhting they can so that I loose my patience and stop pushing back and just not get the moeny back. But then why would I contract such service ? That is the entire point. So very disappointed. Unfortunately I dont have 3 secretaries that would deal on my behalf with Barkibu. I dont have the time to be chatting with their AI bot, or even writing this review. But since it has such a good rating, I just wanted to give my honest and truthful experience. At the moment I submitted again the same fotos, and am waiting for the reimbursement. It seems like any other insurance company that does everything possible to avoid paying you..and honestly - BARKIBU please dont reply to this threat with nonsense like, we dont know who you are, or get in touch with us here etc. You know who I am, and you have my number and my email. Good luck to all the honest people !

Immediate response to refund for vet visit. With a simple process. I sent the receipt of the money I paid to the vet on Saturday afternoon, through the app, and the money was in my account the next morning. I was impressed!!!