Barnetwindowcompany Reviews 13

This is the second time I have used Barnet windows. I am extremely pleased with my windows. The men were hardworking, polite and really got on with the work. What's not to like? I do not hesitate to recommend them.

Another great experience with Paul, Abby, Kim and everyone at Barnet Window Company. They’ve now replaced nearly all our windows. Thanks guys.

Today had a new Solidor front door and two side panel units fitted to replace my existing 25+ year old unit. My wife and I had visited Barnet Window Company's showroom on a couple of occasions and had very helpful and informative discussions with Paul Cooper and Tommy Rose before selecting the design and features we wanted from the Solidor range. Today Kim Morris came and took out the old frame and door and excellently fitted the new unit. Kim was really good and expertly answered our questions and has left us with a first class, well fitted, product.

An excellent job fitting new sash windows. The fitters, sam and martin, were professionals and courteous . We are so pleased with the new windows, they look fantastic.

I would happily recommend this company to anyone who needs new windows.

As always Barnet Window Company delivered a thorough, efficient and excellent personal service to replace a window in our property. Tommy Rose and his staff are fabulous and the surveyor was prompt and the fitting by Kim Morris was on schedule and completed beautifully without fuss or mess. A pleasure to have this experience!

The engineer who attended to our replacement front door installation "Sam Richards" was punctual, very professional and extremally informative. Exchanging conversation was exceedingly polite with a friendly attitude.

We had a brilliant experience with the Barnet Window Company from start to end.
All the staff in the showroom and the administration team has been great and a smooth process all the way.
We are grateful for all the good advice we received.
Thank you so much, we love our new front door.
Kim fitted the door and tidied up after he left – great job!

Excellent work from Ricky and Sam. Efficient, hard working, friendly, tidy. Good job.

Have had a front door and rear bifold doors fitted by Barnet Windows, very professional, great service and good quality doors would recommend great service from fitters especially Sam.

I helped someone with dementia order a new sliding patio door. We used Barnet Window Company after a recommendation. They have been very sensitive and completely professional throughout. The consultant who came to visit us originally and then co-ordinated the works being done was exceptionally patient and clearly explained everything for my friend, taking into account the issues with his memory. The customer service has been polite throughout and has kept us updated with all the steps of the procedure. The installer was efficient, thorough and cleaned up completely. The installation was a huge success and my friend was extremely happy with everything that was done, and the way in which it had all been dealt with. Will certainly recommend again.

I chose Barnet Window Company because it is a family-run firm and has a good reputation. But my experience started to change once I had problems with the Evolution windows they installed in 2016 and 2018, sold to me as a 'premium product' and specifically claimed 'to last longer than cheaper versions' in their marketing literature.

At first BWC were very helpful, and would attend for site visits to remediate problems under the guarantee. But more fundamentally when these issues started even before final payment had been made, callouts under the guarantee were required multiple times a year, items that were supposedly 'fixed' broke again within a short period of time, exactly the same problems occurred to other windows, and other consumers are experiencing the same issues with Evolution windows, there is clearly more of a systemic issue with the installed products.

BWC was initially helpful with raising these points with Evolution, even stating on an e-mail to them that 'it is clear that these problems are clearly manufacturing issues' and referring to the ‘outstanding defects’. But this changed as soon as they became aware that it is the retailer, not the manufacturer, that is legally liable under the Consumer Rights Act 2015. Suddenly BWC issued communications to me through its solicitor stating that all of the issues - Georgian bars falling off my windows (11 times, even though the first time it happened BWC assured me on an e-mail that it was an 'incredibly rare' event), gaps appearing to the seals in my 'energy-efficient' windows to let in noise and cold draughts (8 times), rusting to ironmongery - were all merely 'cosmetic issues'. I offered them the chance to retract this statement - particularly as it contradicted their previous stance - but BWC now refused to acknowledge there was a problem at all.

In order to resolve the dispute we agreed that BWC would put together a shortlist of expert witnesses to conduct an independent inspection. But they advised me that despite their 35 years of expertise in the industry they were unable to identify a single surveyor at a reasonable price. Unknown to BWC, I had already identified possible options using Google and obtained three quotes at a fraction of the price BWC was claiming an inspection would cost. I engaged my own expert witness, and the inspection took place in October 2021. The expert found no fewer than 45 faults, just 10 months after BWC had last visited and falsely declared that my windows were sound. More importantly he confirmed that the windows did not perform as marketed and that despite the 16 attempts to fix them, BWC had failed to do so.

Despite this report BWC still refused to issue me with a partial refund, falsely alleging that the expert was subject to a conflict of interest. In the end I filed a court claim in May 2022, and it was only at that point that BWC begrudgingly admitted that it owed me anything at all. Upon filing its response it was forced to pay what it felt was due and hence BWC’s own self-determined amount appeared in my bank account. But it was less than I was claiming.

I finally managed to hold BWC to account by taking them to court hearing in May 2023. But even before the judge commenced proceedings, he advised us that the case was actually very straightforward. He referred to the expert witness report and gave his view that I had very strong grounds to claim the costs for another firm to make good my windows. Based on this, he encouraged both parties to take 30 minutes to reach a settlement, and warned BWC that it would be issued with a CCJ if he had to preside over a hearing given the amount it had belatedly paid me was inadequate. After a 3 year legal battle, I am pleased to say we reached a confidential settlement that day.

A message to BWC: next time you screw over one of your customers by putting your own interests first, you may wish to consider how your actions will be judged not only in a court of law, but also by public opinion. I strongly advise consumers go elsewhere.

Quality products, excellent workmanship and decent prices, plus outstanding after sales service even long after installation. Seriously impressed with their commitment to customer service.

It took a couple of years to make a decision and it came down to Barnet Window Company Limited and Chase Side Windows. Glad I went with Barnet since the sales guy at Chase Windows got rude with me when I told him I was looking at an alternative and was considering Barnet Windows; he proceed to tell me I was wasting his time! Not even a why or counter offer. Considering the amount involved I should be my prerogative to look at alternatives but I guess he didn’t think that way which also led me to doubt the level of service we would get from Chase Windows.

About Barnet Windows, family run business (true family) salesperson was very professional and was more of a consultant. From start to finish the process has been a very smooth experience even the fitters were tidy and a pleasure to deal with, their workmanship plus finishing was tidy and neat, their aftersales service was spot on, always courteous, willing to help and informative. The quality of their windows and doors are first class. We had Sash Windows all over the house, including our doors replaced. I am very happy I chose Barnet Window Company Limited.