Hotel reception staff rude
Called to enquire about availability and found the lady (Bryony) on reception to be obstructive and in the end rude. She had clearly made a mistake with the enquiry and obviously didn't like being questioned about it. Her general tone when I first checked availability was short so the second time I spoke to her I wasn't surprised she was short again. However I was shocked when she put the phone down when I politely asked how such a mistake might have been made. Terrible customer care from just an initial enquiry.








