BaseCamp Reviews 26

Amazing service! Large collection and best prices!

Despite being reluctant in the beginning, I bought a pair of boots to Portugal in December 2025 and, even with Christmas, there was no problems with the order. It took 13 days to arrive.
In the order email, the shop did not provide any carrier link to follow the shipping. In my opinion they can improve it to looks more reliable.
I also contacted the support team by email and they provide quick answer with some shipping details. Thus, the support works well.

I rated with 4 stars because is space to improve. However, I am satisfied with the service.

Great experience and great buy - everything correct, on time, very safe, lots of information by the Customer Service and just a few days from the shop to my house.
Basecamp-shop represents PATAGONIA products with great prices and lots of choice, also from other brands - to repeat, really.
Thank you - stay open and strong.

I bought a kids Patagonia rain bib with 50% reduction - I worried this was too good to be true and I would never get the product. I got 3 emails from the shop - order reviewed, order processed and order shipped. The promo code didn't work as the products were final discount. The shipping from Bulgaria to Ireland was relatively expensive but all in all the 50% reduction still made it much cheaper than anywhere else. The shipping was slow but within the AI estimate I found for that journey. There's no tracking so you just have to wait it out. I was not in a major hurry and the items arrived well packed. All in all, this is a legit company and I got a good deal. Tracking would have been nice but tracking doesn't make the item come any faster. I hope this review helps people who use this shop to know what to expect.

Placed an order 6 weeks ago, item was marked as delivered when I hadn't received it....I contacted customer support, they told me as far as they were concerned it was delivered and I had signed for it, luckily I was out of the country on the delivery date and had proof.

I submitted this proof to basecamp who then started a dispute with the courier company (still no item delivered or refund processed), I agreed to give them 5 working days to rectify, this came and went and they stopped answering communications, still no product, no refund and no communications answered.....Horrific customer service , have now started a dispute process with Visa to try get a refund. Avoid this company at all costs!

I have no problem with purchase my order from Basecamp web shop, fast shipment- 4 day to Croatia, only downside is not instant mail comunication with support service like with other sellers, dispute wroten, my recomendation for the seller.

After I found this store on Google offering -50% prices on Patagonia, I started wondering how legit the website was. Then I came across a Reddit thread about same topic and decided to give it a try. Well, everything went great - I’d give it 5 stars. They shipped the order the next day, and it arrived in The Netherlands within a week. I can definitely recommend this website. The only issue might be finding your size on sale 🤪

I ordered a Patagonia vest and I’m living in Greece. My order arrived 3 days after I placed the order. Nice packaging and good experience overall.

Very fast and caring! I ordered a pair of shoes that were out of stock in other shops.The customer service was very fast and available for updates and questions about the delivery!

Really helpful! Gave advice and had all the shoe sizes so you could compare brands. Lots of help with choosing the right walking boots. I won't go any where else in future

Great information with several mails.
8 days delivery time from Bulgaria to Denmark 👍
Will do business anytime 👌

Ordered the Patagonia Torrentshell. Everything is fine! They have very good online customer service. I recommend!

I ordered a pair of hard-to-find hiking boots through Basecamp-Shop.com. During processing of my order, I received frequent update e-mails on the status of my order. The boots were shipped less than 48 hours after I placed the order and they are top quality. I am very satisfied.