My experience with Basma was truly wonderful. They really care about their patients and are very cooperative. They won’t let you until you’re completely satisfied with your new smile. Also, the clear... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a wonderful experience with Basma.com! Their aligner treatment really helped transform my smile, and the whole process was smooth and professional from start to finish. A special thank you to Al... See more
It has been an amazing transformation journey, and I’m more than happy with the final results. Time passed so quickly, and I didn’t have to go through the usual struggles of traditional orthodontics... See more
I would like to sincerely thank you so much for helping me achieve my beautiful smile. I truly loved my smile — my teeth have improved so much thanks to your care and follow-up. It was such a wond... See more
Company details
Written by the company
Who’s BASMA? Basma.com is an online platform offering a convenient and affordable doctor-directed treatment for aligning teeth from the comfort of your home using invisible aligners! We believe that everyone deserves a smile they love. We are a chain of orthodontic clinics in the GCC that deliver human-focused care. We do that using fully digitalized processes with a highly skilled team of professionals who are specialized in making healthy smiles using the latest technology for the diagnosis, treatment, and follow-up of all cases. Using a combination of medical expertise and digitalisation, we enable patients to start their journey at home or at one of our clinics: they get their teeth scanned by our doctors and discuss their personalized treatment plan. We make getting straight teeth easier and more affordable using clear braces.
Contact info
Get straight teeth in 6-10 months
4.7
Excellent
790 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceeded my expectations!
I just bought the alignment and its expected to arrive in 3-4 weeks. But overall so far everything exceeded my expectations! I really liked everything from my appointment at the clinic, and my online meeting with mr Yasser where he explained everything and answered all the questions that were in my head before i even ask. I appreciate the discount and more importantly i love the idea that everything can be done through the app and customer services without the need of going to the clinic every month that’s really important for me.
Thanks guys, very excited to get my aligners.
Keep smiling.
August 11, 2025
Unprompted review
Everything was good
Everything was good and smooth I didn’t have to visit the clinic alot and everything arrived to my house easily and it wasn’t difficult to put the retainer on my teeth and removing it was easy too, it was really good experience
August 6, 2025
Unprompted review
Supportive team and smooth journey!
Supportive team and smooth journey!
August 1, 2025
Unprompted review
Thank you for the amazing experience
It was a lovely experience. The customer service was very helpful and I love my new smile!
August 1, 2025
Unprompted review
Great service, great experience
The treatment was exactly as I expected, and the staff were extremely kind and professional, which really made me enjoy the whole experience even more
November 1, 2024
Unprompted review
It was a great experience with Dr…
It was a great experience with Dr Sandra and the Basma team. I am very satisfied with the results. I Highly recommend Basma
July 31, 2025
Unprompted review
Excellent service by Basma.....just…
Excellent service by Basma.....just love the experience.
July 31, 2025
Unprompted review
my experience with basma
my experience with basma was great, happy with the results and the customer service is 10\10 specially in responses and fast actions
July 31, 2025
Unprompted review
At first I was hesitant to do it but i…
At first I was hesitant to do it but i overcome my fear and trusted basma to handle all the procedures and just to follow the instructions in every step of the way! It was a smooth journey with basma clear aligner and it helps me to develop my consistency skills as well in following the routines. The support system of basma is excellent and I'm so glad I made right decision as i got the result in my teeth transformation as expected.Now I have confidence to smile thanks Basma!
July 22, 2025
Unprompted review
I want to thank everyone who responded…
I want to thank everyone who responded to my questions quickly. My experience with Basma was very satisfying—zero pain and excellent results. Thank you very much
July 29, 2025
Unprompted review
Smoothest Dental Experience!
Easy, painless and effective!
Highly recommended for anyone seeking to straighten their smile!
July 28, 2025
Unprompted review
Exceptional Care and Results with Dr. Sandra
I had a wonderful experience with Dr. Sandra throughout my aligner journey with Basma. From the very beginning, she guided me with clarity and care, always explaining each step thoroughly and making sure I was comfortable and informed. She handled every matter with professionalism and was always gentle, well-spoken, and kind in her communication. I truly appreciated her support and expertise, and I’m very happy with the results. My overall experience with both Dr. Sandra and Basma has been nothing short of excellent! Thank u so much
July 25, 2025
Unprompted review
Easy process, good treatment
The process was very easy and the treatments. I am well satisfied with it.
July 23, 2025
Unprompted review
I really love my new smile 🫶🏽
I’ve recently completed the treatment plan, and the results are amazing! I really love my new smile
Thank you BASMA for the great care and smooth process.
July 18, 2024
Unprompted review
Every thing was easy and nice
July 15, 2025
Unprompted review
Reply from BASMA.com
Thank you for your feedback Fahad😊 We're glad to hear everything was easy and smooth 💕
My experience is great
My experience is great, the results are really visible and up to my expectation, and staff are really nice and professional, I encourage everyone to choose Basma
July 13, 2025
Unprompted review
Reply from BASMA.com
Thank you for your kind words, Mohammad💕 We hope you're enjoying life with your beautiful new smile 😄
I had a fantastic experience at Basma…
I had a fantastic experience at Basma clinic.The stuff made me feel completely at ease .I’m genuinely happy with the results.Highly recommend to anyone looking for a confident smile.
June 10, 2025
Unprompted review
Reply from BASMA.com
Thank you for your kind words, Manal💕 We hope you're enjoying life with your beautiful new smile 😄
Straight teeth fast and cost effective
I couldn't be happier with my experience using Basma teeth aligners.
Treatment was smooth and cost effective.
Amazed that straight teeth can be achieved within months, no metal wires and no pain.
June 20, 2025
Unprompted review
Reply from BASMA.com
Thank you for your kind words, Asma💕 We're glad to hear that your journey was smooth. We hope you're enjoying life with your beautiful new smile!😄
Very satisfied and happy with my smile
From day one everything was explained to me clearly, anytime i needed anything Dr Sandra provided me all the answers regardless the day or time she always replied back to me. Im glad i chose basma to give me the smile i always wanted and if i have to do it again i wont go anywhere else. Thank you Basma for the smooth journey.
June 28, 2025
Unprompted review
Reply from BASMA.com
Thank you for your kind words, Siham💕 We're beyond happy to hear that your journey with Basma was smooth and satisfying. Wishing you endless joy with your beautiful new smile 😄
I’ve seen great results with clear…
I’ve seen great results with clear aligners because I’ve been consistent and committed to the process.
June 24, 2025
Unprompted review
Reply from BASMA.com
Thank you for your feedback❣️ We hope you're enjoying life with your beautiful new smile 😄
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.