BassBros Reviews 287

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional demeanor, making every interaction pleasant and productive. People frequently highlight the excellent service, noting the ease of transactions, clear communication, and the personalized attention given to their needs. Consumers are particularly impressed with the quality of the products, often describing them as being in perfect condition and set up precisely to their specifications. The delivery service is also highly regarded for its speed, efficiency, and the meticulous care taken in packaging items, ensuring they arrive safely and on time.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the excellent condition and... See more

Staff

Clients share overwhelmingly positive opinions on staff. Reviewers consistently praise the team for their... See more

Service

People report positive experiences with service, consistently praising the exceptional care and attention to... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently highlight the speed of... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent condition of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time using Bass Bros and traded my Fender pro 2 jazz for a 73 P-bass and couldn’t be happier! Collection and pickup was easily sorted and Will kept me informed throughout. Greatly recommend, gr... See more

Rated 5 out of 5 stars

Will Garner and colleagues at Bassbros have created an amazing shop for all bassists. They are incredibly well informed and helpful. Nothing is too much trouble for them. Communications both via email... See more

Rated 5 out of 5 stars

This was my second purchase from Will at BassBros. Great help from Will pre purchase which was reassuring, and the item arrived next day having been excellently packed and protected. I'm very pleased... See more

Rated 5 out of 5 stars

Bought a vintage Fender P from here. Great service and really helpful and knowledgable guys - would really recommend giving them a try. worth booking an appointment so you can try the guitars, other... See more


Company details


Contact info

5.0

Excellent

TrustScore 5 out of 5

287 reviews

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Rated 5 out of 5 stars

BassBros are a professional friendly well stocked specalist musical instrument outlet

BassBros are a professional friendly welcoming bass guitar specalist dealer.Having spoken to Will & Sam on the phone and exchanged emails it was good to finally meet Sam at the shop on busy Saturday morning with customers already booked in when I arrived. It was a very friendly atmosphere with like-minded people in a relaxed environment. I can’t praise this company enough and I’m happy to recommend them. Shall we say 10 stars instead of five stars, thank you Sam and Will.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Pre-loved Mike Lull

I picked up a pre-loved Mike Lull from Bassbros. The bass was as advertised, in excellent condition. It was well packed and arrived in a couple of days. I traded in another bass in part exchange and the whole process was very smooth. Bassbros are friendly and professional and would not hesitate to use their services again or recommend them.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

All things Bass

First time using Bass Bros and traded my Fender pro 2 jazz for a 73 P-bass and couldn’t be happier! Collection and pickup was easily sorted and Will kept me informed throughout.
Greatly recommend, great selection of basses and my 73 plays like a dream with tons of mojo..!!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend !

Great communication and dialogue across my bass purchase
Guitar well packaged and the set up sweet straight out of the box
Highly recommend this company with a great inventory, will def be back

Thanks guys

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Yet another overwhelmingly positive…

Yet another overwhelmingly positive visit to see Will and Sam at BassBros which culminated in me getting my hands on a fabulous G and L L1000 CLF bass. I love my visits to Bass Bros, for such young guys they have superb knowledge, amazing stocks and customer service which is second to none. Where else could you go in the UK and see three pristine Ken Smith basses?

Keep up the stellar work gents! Thank you!

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

My 1st purchase from Bass Bros

My 1st purchase from Bass Bros. Bought a vintage G&L Bass. Beautiful condition and arrived with a perfect setup ready to play. The customer service, packaging and delivery was excellent. I'm very happy with my purchase and I will definitely buy from them again, highly recommended.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience today…

Great experience today selling my bass to BassBros. Very relaxed atmosphere, I had arrived earlier than planned and was able to try out a few of the basses in the showroom too. Great selection on display. I will definitely return to buy

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

As a regular customer

As a regular customer, I never fail to be amazed by the standard of expertise and attention to detail that Bassbros offers. I have just bought another beautiful instrument and every aspect of the buying experience was as exemplary as always.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

I have used bassbros a couple of times…

I have used bassbros a couple of times now , Will (owner ) is just the perfect person to deal with , very easy and honest transaction , just how it should be 10 out 10 this is how a company should be run and I am sure it will go on to get bigger in the future well done Will do

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, great communications with Will. Would recommend and wouldn't hesitate to buy from them again.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

The service from Bass Bros was exceptional!

The service from Bass Bros was exceptional from the start! My initial questions were answered almost immediately and the set up I requested was perfectly carried out. I live on a British Island where deliveries can be an issue, but this was shipped out the next day and arrived within 3 working days! The bass was exactly as described and I honestly can't rate Bass Bros high enough! Outstanding!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Exemplary customer service

Just completed my 2nd deal with Bass Bros (both involving high value (+£3.5k) instruments) and Will could not have been more helpful. Offered sensible trade prices, free delivery/collection and great communication throughout. A thoroughly professional service and I wouldn’t hesitate to recommend them 100%.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

My second purchase

This was my second purchase from Will at BassBros. Great help from Will pre purchase which was reassuring, and the item arrived next day having been excellently packed and protected. I'm very pleased with both purchases and the transactions couldn't have been any smoother, all in all an excellent experience purchasing both items.
Keep up the good work guys!!

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great service - great value for money

Stumbeled across BassBros by accident when I was looking to step up from my Ibanez Talman. Spotted an immaculate 2021 Fender Player Jazz Fretless on their website at a very reasonable price. After a quick delivery, I was over the moon with this simple, practical 4 string. The set-up was perfect and so was the condition of the instrument. Whatever your budget, I'd recomment as BassBross a first choice for aquiring a quality used, or nearly new bass guitar.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great Bang for the Buck

Ordered a fretless bass and it came in perfect setup.
Also arrived very fastly in Switzerland.

They have a great collection of used instruments, professional workshop.

Thanks - what a christmas deal

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

excellent experience

What an excellent experience with bass brothers. I bought an amazing used guitar for the first time from them and it was in excellent condition. delivered within 2days highly recommended people to buy from. I’ve told a lot of people about how great they are. I’m already planning to buy again

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

Great communication, quick delivery, and very happy with my new bass. Highly recommended.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a vintage Fender

Bought a vintage Fender P from here. Great service and really helpful and knowledgable guys - would really recommend giving them a try.
worth booking an appointment so you can try the guitars, other high st guitar shops usually have a queue of time wasters playing Chic bass lines!

November 6, 2025
Unprompted review

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