Bathdisc Reviews 106

Absolutely superb customer service!
Special Acknowlegment to Keiran Ellerington.

Still didn't receive delivery

Advertising item on their website at certain price. Ordered and paid for item. Received confirmation email. One day later received another email saying the item was incorrectly priced and asking me to pay a further £171.61 !!! Checked with Trading Standards who confirmed they couldn’t do this. Company pointed out it was in their T &C’s. Complete waste of my time. I actually bought the same item from another company at £35 less than Bathdisc’s so called ‘mistaken’ price……Having worked in retail for many years myself, I would avoid Bathdisc.

Vert good 👌👌👌
Im from Holland.
They answer emetiatly my emails 🙂

Friendly staff good customer service and very helpful although I did find cheaper price elsewhere but what May pay the Xtra is their customer service and refund procedure

It was not made clear the item was on order rather than in stock. Although a branded product, the quality is quite flimsy. Sadly nothing is made as it was!

Great thank you came as ordered and on time when they said

Great customer service and product range

Thanks

AQ

Been working with the BDC team for years and they’ve been great every time. Customer service is fantastic – they really look after you, not just during the order process but with aftercare as well. Huge variety of products, competitive pricing, and deliveries always turn up when they should. They make the whole process easy, which is exactly what’s needed on site.

Ordered, and I was updated all the way to delivery thank you to all your team.

I phoned BDC for replacement hinges to a bathroom cabinet. The cabinet had been purchased some years before so I wasn’t sure if the hinges would still be available.
I called BDC and the call was answered straight away. I explained my situation to Barry who said he would investigate. By that afternoon Barry had sourced the hinges and sent me a quotation.
I phoned BDC,paid for the parts and they were delivered in a few days.
The service I received was excellent from start to finish and I would recommend your company

We had a problem with some taps bought over 8 years ago. Upon noticing that the replacement taps had a 15 year guarantee, I contacted Customer Services, and was immediately in touch with Chantal. I can only say that her service was superb! She quickly got in touch with the supplier and kept me updated. Within 5 days, we had confirmation from the supplier that new parts were on their way to us. Communication is everything, and Chantal has this in spades. Delighted with the service from this trader, would heartily recommend.

Very efficient service

The Bette Form bath I ordered was good value for money and the people I communicated with were very helpful.
When I was given a delivery date I organised help to unload the bath as instructed and booked a plumber for the next day. By lunchtime it had not arrived and I hadn't heard anything. When I chased up the delivery I found it was not going to be delivered until the following day, which was really annoying not to mention costly. This cost me time and money on my bathroom project. I think better communication with logistics and customer confirmation would improve experience.

Good prices and quick delivery, but order arrived incomplete despite only having one multipart item. Quickly resolved, with no questions asked, and helpful staff over the phone. Overall website very hard to use for browsing and filtering. Some listings are inconsistent and contradictory to themselves

Knowledgeable and helpful staff. Efficiency at every stage of the process of selection, quote and delivery Emails responded to very promptly. Couldn't fault BDC. Thank you.

I really can't fault the Bathroom Discount Store. We bought three bathrooms and a cloakroom from them in 2011 and we have been very happy with them all. Recently some cartridges in a couple of taps and a couple of shower hoses started to misfunction. Despite the specific crosswater taps having been discontinued, customer service found some spares and sent them out to me within a very short space of time. Excellent customer service.

Great selection of bathroom utilities at reasonable prices. We got our stuff delivered on time and are very happy about the products.

Prompt delivery, delivery man very oplite

This was a relatively small one off purchase but I still got attentive service that helped me find the right solution and avoid a mistake that saved me time and probably money too.