This is my second order from bathlabs. Had a good experience with both in terms of delivery of goods but very quickly a part broke (toilet seat fixing). I contacted them via email to report and they... See more
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See what reviewers are saying
Excellent service from Bathlab. Ordered tap on Monday and it arrived on Wednesday. The bath filler was easy to fit and operate and looks great, but as mentioned in previous comments its performance... See more
Company replied
Purchased a rimless back to wall toilet, soft close toilet seat and concealed flush. Products are good quality. Only gripe is the flush plate is a bit cheap and I don't think it will last long. Commu... See more
Company replied
Once our order was placed they kept us updated at all times. The order arrived in the alloted time frame well packed and in great condition except one item the toilet seat which had been damaged in tr... See more
Company replied
Company details
Written by the company
BathLab.co.uk is an online bathroom and shower retailer committed to making your dream bathroom a reality. We work direct with our suppliers to provide the latest in bathroom design at highly affordable price. We have been selling bathrooms online for over 15 years, so we know what is important for our customers. Unlike many bathroom retailers, our stock levels are kept updated so that when you buy from us you can relax knowing that your order will be with you soon. We offer free delivery in the UK for orders over £299 and the vast majority of our products can be with you within a few days, some even on a next day basis. If you have any questions or need help with your order, we are more than happy to assist. We are smaller than some of the "giants" in our industry which means we are able to answer our customers far quicker, we take pride in offering a high standard of customer service!
Contact info
United Kingdom
- bathlab.co.uk
4.3
Excellent
141 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Faulty item, terrible customer services
This is my second order from bathlabs. Had a good experience with both in terms of delivery of goods but very quickly a part broke (toilet seat fixing). I contacted them via email to report and they confirmed it was covered by warranty. Over 2 months and 7 emails later, still no part. Multiple requests for pictures to confirm part needed (despite that presumably being on the spec?), wrong part sent out, a lot of hassle, still not fixed.
The stuff is nice but I would avoid in future for awful customer service issues.
February 3, 2026
Unprompted review
Reply from BathLab.co.uk
Hi,
I'm very sorry that you haven't received this part yet. I thought it had been sent out to you already but clearly not. This has been chased up and we will keep you updated on the email chain we have with you.
Best wishes,
Greg
Excellent products
Excellent products , great value, quick response with queries. Highly recommend
March 19, 2026
Reply from BathLab.co.uk
Hi Matthew,
Thank you for your review and it's great to hear you are happy with your order!
Best wishes,
Greg
Ordered a shower screen 3 weeks ago and…
Ordered a shower screen 3 weeks ago and haven’t heard a thing from them. Really worried that we have lost our money. I emailed to see what the hold up was and they have not replied.
April 7, 2026
Unprompted review
Reply from BathLab.co.uk
Hi Steven,
I am sorry to hear that you have not received your order. Please can you email sales@bathlab.co.uk (you can reply to your order confirmation email) as we do not have an outstanding email for this and I cannot track your order from the details provided here. Once we have that we can get this sorted out for you.
Best wishes,
Greg
Reply from BathLab.co.uk
Hi Kathryn,
Thank you for taking the time to leave us a review. We really appreciate it.
Best wishes,
Greg
Responsive and very helpful
Responsive and very helpful. I had a slightly damaged item and they delivered a replacement within a couple of days with no quibble. Great service, good prices
February 2, 2026
Reply from BathLab.co.uk
Hi Natalie,
Thank you for your review, and I am glad we could resolve the issue quickly for you.
Best wishes,
Greg
First Class
Great experience, first class products from a first clasd company. No issues at all.
January 20, 2026
Reply from BathLab.co.uk
Hi,
Thank you for your kind review, it is much appreciated.
Best wishes,
Greg
Samples never arrived so unfortunately…
Samples never arrived so unfortunately cannot rate any higher
December 27, 2025
Reply from BathLab.co.uk
Hi Ian,
Sorry to hear that you have not received your samples. I have sent out another set for you, please let us know if they are not received within a few working days.
Best wishes,
Greg
Good quality easy to install
November 21, 2025
Reply from BathLab.co.uk
Hi Paul,
Thanks for your review. I am glad you are happy with the purchase.
Best wishes,
Greg
Purchased a rimless back to wall…
Purchased a rimless back to wall toilet, soft close toilet seat and concealed flush. Products are good quality. Only gripe is the flush plate is a bit cheap and I don't think it will last long.
Communication was excellent and I was able to arrange a delivery date to suit my timescale for the bathroom renovation.
August 26, 2025
Reply from BathLab.co.uk
Hi Samantha,
Thank you for your review. We genuinely appreciate you taking the time to leave us the feedback.
Best wishes,
Greg
Very good service!
The items arrived promptly and well packaged.
I was very impressed with the customer service when there was a slight hiccup in proceedings and I would happily recommend them.
July 24, 2025
Reply from BathLab.co.uk
Hi Adam,
Thank you for your review, it is much appreciated. I am glad we were able to help when required.
Best wishes,
Greg
Great customer service
I’m always hesitant to order online especially when the price looks too good to be true. I was completely changing our bathroom and was shocked at the prices I was being quoted for simple items. I found BathLab and done some checks and as a test, gave them a call just to make sure they existed. After confirming someone was at the end of the phone and knowledgeable about bathrooms I placed an order for one item to see what the quality was like considering other sellers where charging three times as much. The item arrived being the sink and cabinet. Quality was good so I ordered all the other items as well. Gary was on the phone to advise what was best to buy and was very helpful deciding on a toilet because our stack was in a strange position. I placed the order and Gary contacted me again to explain I had made a mistake on the order because I ordered a waste for the sink but the tap I ordered already came with a waste so that saved me hassle. Bathroom is now complete and I’m happy with everything I ordered from BathLab and customer service was outstanding.
June 7, 2025
Unprompted review
Reply from BathLab.co.uk
Hi,
Thank you so much for such a lovely review. I'm happy that we could help you with your order(s) and the bathroom project!
Best wishes,
Greg
Excellent Customer Service
We purchased a shower basket from BathLab several months ago. The basket came with a manufacturers 10 year guarantee.
Unfortunately the basket developed a fault on the chrome finish.
We contacted BathLab about the fault and they could not have been more helpful. Communication was excellent, they kept me fully informed throughout. They liaised with the supplier and arranged a replacement within a couple of weeks.
I cannot praise them highly enough for their customer service and would definitely purchase from BathLab again.
June 25, 2025
Unprompted review
Reply from BathLab.co.uk
Hi,
Thank you so much for your lovely review. I am glad we could help with this for you.
Best wishes,
Greg
The colour chart arrived as promised.
May 19, 2025
Reply from BathLab.co.uk
Hi Julie,
Thanks for your review. If you have any questions on the colour samples, please do not hesitate to get in touch with us.
Best wishes,
Greg
Excellent service from Bathlab
Excellent service from Bathlab. Ordered tap on Monday and it arrived on Wednesday.
The bath filler was easy to fit and operate and looks great, but as mentioned in previous comments its performance is not as good on a gravity fed system on 22mm feed pipes, giving just 5 litres per minute. Looking to fitting a pump to increase flow.
Thanks for the excellent service Bathlab, would definitely recommend using them.
May 19, 2025
Reply from BathLab.co.uk
Hi Alan,
Thank you for your review, it is much appreciated. Unfortunately, low water pressure will always result in a slower filling rate, but if you do fit a pump you should find that the flow is dramatically improved.
Best wishes,
Greg
Reply from BathLab.co.uk
Hi Tim,
Thanks for your review and it's great to hear you are happy with them.
Best wishes,
Greg
Unfortunately I can give you any more…
Unfortunately I can give you any more stars the incorrect information
I had purchased from you a toilet bass on information you had give me for this so was incorrect is lesson to learn not order on line
May 21, 2025
Reply from BathLab.co.uk
Hi George,
Thank you for your review. Sorry that your toilet was not suitable for your installation requirements.
Kind regards,
Greg
Excellent quality of goods and highly…
Excellent quality of goods and highly recommended.
May 21, 2025
Speedy delivery and helpful advice …
Speedy delivery, excellent customer service with helpful advice and assistance provided by Greg over the phone. A refund was also provided quickly. Greg kept me up to date by email on every step of my order and return. Highly recommend Bathlab.
May 14, 2025
Unprompted review
Reply from BathLab.co.uk
Hi Dorothy,
Thank you for your kind review. I'm glad we could help you with this and hope the new bathroom is coming along well!
Best wishes,
Greg
Quick delivery and great product
April 23, 2025
Reply from BathLab.co.uk
Hi Elizabeth,
Thank you for leaving us this review, it is much appreciated.
Best wishes,
Greg
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