Great website and huge selection of products. Delivery was fast and efficient with good communication throughout. Had one small problem with a missing item, but Sajeel resolved that very efficientl... See more
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Excellent company - truly 5*. I had made a mistake with an item in my online order and called their customer service who answered swiftly. They helped to rectify the order and sent a new email to conf... See more
Great customer service from Caitlin and Sajeel. We received a shower tray which unfortunately had been damaged in transit. A replacement was ordered promptly for delivery the following day and this... See more
Can't fault the helpfullness given by customer care (Rocky). Went above and beyond for me. Delivery was perfect. Everything well packed. Hoping all will be well when opened. I'm 82 and cant manage... See more
Company details
About Bathroom Mountain
Written by the company
Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.
We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.
Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.
ServiceOur dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.
ProductOur extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.
PriceWith a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.
Store LocationsWe welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.
Written by the company
- Affordable Luxury:
- Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
- Customer-First Approach:
- We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
- Swift UK-Wide Delivery:
- We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
- Your Opinions Shape Us:
- Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.
Contact info
Harewood Street, , ST6 5DX, Stoke-on-Trent, United Kingdom
- 01782 405047
- customer.service@bathroommountain.co.uk
- bathroommountain.co.uk
4.8
Excellent
37K reviews
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Superb transaction again
Superb transaction again
Always completely dependable
I highly recommend this company as regards all the dealings I have had with them
Kudos to all
August 4, 2026
Excellent customer service
Excellent customer service, I was missing a part and they sent it straight out. Thanks.
July 20, 2026
Great radiators for amazing prices
We ordered column radiators for our new house. They all arrived in good condition and in a few days. They look great once installed. Great service and products at reasonable prices.
July 6, 2026
Thank You to Bathroom Mountain
Thank You to Bathroom Mountain
I recently purchased two toilets from Bathroom Mountain, and unfortunately, one of them was missing the connector needed to attach the toilet pan and seat.
I contacted their customer service, and I was really impressed with how quickly they responded and arranged a replacement. The whole process was quick, smooth, and hassle-free.
A special thank you to Abdul Basit for his help with arranging the replacement. His assistance was excellent, and I really appreciate the great customer service.
Thank you, Bathroom Mountain, for the prompt and helpful support! 👍
August 18, 2026
Unprompted review
Jord S was a big help in rectifying our…
Jord S was a big help in rectifying our mistake of purchasing the wrong item. I wouldn’t hesitate to purchase from Bathroom Mountain again due to their exception customer service. Thanks Jord
August 18, 2026
Unprompted review
Website unfriendly
Company & products are fine but the website is a pain & mobile phone unfriendly-needs sorting.
August 4, 2026
Good customer service
Great price for L shaped bath and quick delivery. But after removing the packaging we realised the bath had a few pin hole air marks and small ruff area. We contacted Minahil at Bathroom mountain who dealt with the issue quickly and efficiently. Because we couldn’t wait for a replacement which was offered for next day delivery we accepted a partial refund for the damage. Not great that the bath came with manufacturing defects but happy with how it was handled.
August 16, 2026
Unprompted review
Superb bath towels
Superb bath towels - used them at a hotel and found them!Will always get my towels here!
August 4, 2026
Returns policy not good
Customer service very good. Returns policy not so good. Damaged items must be reported 48 hours after delivery - and no returns if installation has begun. A small bubble on the surface of a bath which was part of a full bathroom purchase was not spotted until the installation began a week after purchase as it was difficult to see. This is not good enough.
August 4, 2026
Tim was a great help
Tim was a great help. Had a slight issue that was resolved immediately as soon as I contacted.
Great service and I would certainly purchase again.
August 14, 2026
Unprompted review
Replacement of faulty item
Bought a showerhead that developed a hairline crack after 1 year of use. Tamveel from customer service replied same day on a Sunday to confirm replacement issued. The new showerhead arrived 2 days later. Excellent backup service.
August 16, 2026
Unprompted review
Trying to source a replacement door…
Trying to source a replacement door seal for a Munich Matt enclosure. Tried a number of shower seal companies on line without success. AI search showed Munich Matt in-house brand for Bathroom Mountain. Sent Bathroom Mountain details and photos of the required replacement. Waliya has been thorough in checking requirements and has successfully got the required seal.
August 18, 2026
Unprompted review
My query was dealt with quickly
My query was dealt with quickly, easily and professionally by Iqra.
August 18, 2026
Unprompted review
I ordered a vanity unit and sink which…
I ordered a vanity unit and sink which arrived quickly but unfortunately it was damaged in transit. I sent photos of the damage and a replacement was sent with no issues.
This is a properly professional company and would definitely recommend. I will be using again
August 4, 2026
Great experience
Great experience. Muneeza was extremely helpful solving my issue and getting a replacement component sent out the next day.
August 17, 2026
Unprompted review
Perfect !
This isn’t a 5 star review, it’s a 10 star review. Sammi was everything you want when you speak to a large company. Friendly, helpful, funny, polite and got my query sorted even though I was out of my return deadline. Thanks Sammi. Star! X
August 18, 2026
Unprompted review
Excellent products and high quality at…
Excellent products and high quality at amazing prices compared to others online. The delivery was fast. Customer service te are amazing especially SABA who dealt with my issues very quickly and efficiently. Thank you Bathroom Mountain I will definitely be back once I reach the second stage of home renovations.
August 18, 2026
Unprompted review
Irqa was really great helping organise…
Irqa was really great helping organise a replacement unit for our bathroom.
Quick to reply and solve all of the problems that we encountered.
Thanks a lot
August 18, 2026
Unprompted review
Customer service was very helpful
I had a problem logging a return, but the customer service is great, Saba quickly and smoothly sent me a return form. I hope the refund comes through quickly.
August 18, 2026
Unprompted review
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