Very fast delivery and good prices. I've placed multiple orders. I needed a replacement item that I broke and the customer service was quick and they offered exactly what I needed. There was one issue... See more
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There was a small problem with a part of my order. I emailed Customer Services and promptly received a reply from Charlotte. I can honestly say I received the best customer service that I have ever ex... See more
Really happy with the quality and next day delivery and customer service. I had small technical issue and I called up. Abdul Basit answered the call and was very helpful and courteous. I ordered... See more
I received an order which was slightly damaged, but needed to get the tap fitted asap. Easy to call on the helpline and was through in minutes which is great. Sammi was really helpful in finding a... See more
Company details
About Bathroom Mountain
Written by the company
Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.
We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.
Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.
ServiceOur dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.
ProductOur extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.
PriceWith a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.
Store LocationsWe welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.
Written by the company
- Affordable Luxury:
- Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
- Customer-First Approach:
- We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
- Swift UK-Wide Delivery:
- We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
- Your Opinions Shape Us:
- Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.
Contact info
Harewood Street, , ST6 5DX, Stoke-on-Trent, United Kingdom
- 01782 405047
- customer.service@bathroommountain.co.uk
- bathroommountain.co.uk
4.8
Excellent
37K reviews
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Excellent service
Excellent service, brilliant courier service. Products a bit underwhelming - a ( not waterproof ) bathroom cabinet grew mould when it became damp and the waterproof one had panels that bowed a bit.
July 27, 2026
5* From start to finish
This review is a 5* one because…
Price .. excellent value, very keen pricing
Ordering…very easy and straightforward
Delivery…within 2 days of placing order
Customer service…very very helpful
We would definitely use this company again and again.
August 10, 2026
Great experience
Great experience, straightforward and quick responses from Waliya
August 24, 2026
Unprompted review
Happy with the radiator
Happy with the radiator. Looks the part. Decent product. Good communication from this company.
July 27, 2026
Always great service.
Ordered quite a lot from here now and will continue doing so.
Had an issue with an item on last order but Sajeel from customer service was amazing. Quick response and solved straight away.
August 24, 2026
Unprompted review
Easy to order i did ring for advice and…
Easy to order i did ring for advice and very helpfull about the products quick delivery free on time
July 26, 2026
Good quick service
July 27, 2026
Muneeza was extremely helpful
Muneeza was extremely helpful in assisting me with the return of a faulty mirror I had purchased. She made the process straightforward, kept me reassured throughout, and ensured the issue was resolved quickly. Excellent customer service—thank you, Muneeza!
August 24, 2026
Unprompted review
Support response for damaged good.
Ordered our radiators online and the delivery was really quick. Delivered on a Sunday as well which was a good surprise. We did have an issue with some valves damaged in transit. I emailed the team and Kelsey D was really responsive and organised replacements on a prompt delivery. Friendly. Helpful and quick. Thank you.
August 24, 2026
Unprompted review
Radiators are beautiful and delivered…
Radiators are beautiful and delivered in good time. We had an issue that one was damaged in transit. The customer assistant Abdul Basit was very helpful and got the radiator replaced within a few days. Great service!!! ⭐️⭐️⭐️⭐️⭐️
August 24, 2026
Unprompted review
Looks great
Looks great and a brilliant size! Plus listening to podcasts or music while in the bathroom? Perfect!
Very happy with my purchase!
August 10, 2026
Absolutely fantastic customer service…
Absolutely fantastic customer service from Abdul Basit.
We unfortunately received a bathroom mirror that arrived damaged/faulty, but Abdul handled the situation brilliantly from start to finish. He was extremely helpful, professional and quick to get everything resolved, including arranging a full refund for us without any unnecessary hassle.
It’s when something goes wrong that you really see how good a company’s customer service is, and Abdul Basit was exceptional. His communication was excellent, and he made the whole process straightforward and stress-free.
A real credit to the company. Thank you again, Abdul; genuinely outstanding customer service and very much appreciated.
Highly recommended!
August 24, 2026
Unprompted review
Mussab was brilliant
Mussab was brilliant. I have had an issue trying to order a radiator and everyone else has been soo unhelpful. I was so fed up today and was about to use mother company but Mussab was very understanding and helpful. Fingers crossed I can get to order tomorrow when in stock.
August 24, 2026
Unprompted review
Fantastic service
Fantastic service, I couldn’t have asked for more care and attention.
August 10, 2026
The radiator is wonderful (who knew…
The radiator is wonderful (who knew that radiators were that expensive - but they are!) We didn;t use the 'legs' as they were slightly thinner than normal copper but we got black covers so they work well. The delivery was amazingly quick
July 27, 2026
Great support by your helpful team
Great support by your helpful team , especially Sheryl , Minahil and Narish ,
I were very impressed by the quality of customer services they showed
August 24, 2026
Unprompted review
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