BathroomsByDesign Reviews 196

The design process was really thorough and they had so much patience if we changed our mind! The after sale service, was also fantastic when I needed product information. All-in-all, a great experience and very good value, from start to finish.

Very impressed with the service. Jacob Dean was excellent. The price was also cheaper than I found outside. Can’t recommend their service highly enough. Jacob sorted everything out and the builder liaised with him directly. They took the stress away!

We replaced all the bathrooms in the house and the service provided by Chris Argles was excellent; we were not the easiest of customers, changing our minds regularly but he was patient and very professional. We are very happy with the finished bathroom and shower rooms and while we have had some minor issues he has responded very quickly and sorted them. I have no hesitation in recommending Bathrooms by Design and Chris in particular.

Bathrooms By Design were excellent - their design services were extremely helpful for visualising our design and Jacob gave us great advice on how to make best use of our space both in terms of look and functionality. Really lovely, high quality products as well, and very responsive when we had a problem with one of the products.

Mohammad at customer service was awesome
Exemplary Customer Service

Same as all 1-star reviews, and a bit skechy that the owner has only replied to the "glowing" reviews. The sales team is great, always available before they take your money. After that it's downhill. Missing items from delivery, the after sales team posted items out but put a wrong postcode (and therefore could not be delivered) resulting in a stalled project. I called back and they said they would post another out- but they gave a non-existent tracking number. I called back 20mins before their closing time and there was no answer..... total nightmare. I will have to drive to Brentford to collect the item myself as that will be quicker. Save yourself the unnecessary stress and go elsewhere.

I’ve had two bathrooms from them, both excellent. We mislaid a vital part and despite it being 3 months after delivery it was replaced immediately and free of charge. A special thanks to Saida and her manager for sorting this out so courteously for me.

The team at BathroomsByDesign have been amazing - end-to-end from initial contact to after care. The level of digitisation of the "bathroom journey" with their own software has been impressive, especially in combination with the physical samples in the showroom and the VR app on your phone.
Combined with the human touch of Chris A on the design side and Saida M for service, the customer experience has been world class. Even though my own builders caused a bit of chaos, Saida was always responsive and quick to find a solution.
And of course, the products are top notch as well.
Highly recommended.

In the last few years, Bathrooms by Design have equipped two shower rooms and this month, have done a full bathroom redesign for us. The reason we've used them three times is that they are an excellent company, with helpful, professional staff - from the bathroom designer to the people working in the office and warehouse. We highly recommend them.

The whole team, design, sales, logistics and costumer service are very experienced, flexible supportive and friendly. The product choice is very good; good quality and design. We bought 2 bathrooms and everything was on time and with no issues. We would highly recomend Bathroom by Design!

BathroomsbyDesign was recommended to us as a good place to go for our new bathroom.Chris in sales at the Richmond showroom gave us great advice and his understanding and expertise has helped us make the most of the small space we had available. He was very patient and helpful and made the process much less stressful than it might have been. We would highly recommend their services - we have another bathroom to do in the near future and will definitely be going back.

We have used Bathroombydesigns on several of our projects, both inner and outer London and we have always found Nina Dhanani and her team at the Fulham Branch to be highly professional and a delight to interact with. We would recommend Nina's team to anybody in the West London area who is considering remodelling their property.

I have used Bathroomsbydesign, no less than 4 times over the last couple of years and due to the great service I had received from Sales, Aftersales and the Deliveries team, I have recommended this company to 3 of my neighbours out of which 2 have used Bathroomsbydesign and also had a pleasant experience. Thank you Bbd the bathrooms look amazing, great quality and value for money. Thanks

Thank you Roxanne for the amazing bathroom you designed for me. Great buying experience from the VR Design App to the viewing of some fixtures/fittings in store. She has now designed 4 fantastic bathrooms for my family.

Mo from Aftersales was always very helpful and quickly resolved any missing/faulty parts!

I recently ordered a new fitting for a toilet seat through bathrooms by design as the old fitting was worn and needed replacing. I phoned up customer service to enquire, and went through to Mohammed Khan. I didn’t have the order number as I ordered the bathroom many years ago, however, Mohammed gave me his email and suggested a few key words I could use to locate the order confirmation through my personal email inbox (very helpful and saved me time). I then placed the order, and despite there being a few curve balls, Mo kept me informed throughout Christmas and into January, and was always very apologetic and professional.

The bathroom Itself is the best purchase I have made for my house. The after sales service is also very good, so it’s been a great experience with BBD.

I’ve bought three bathrooms so far from BathroomsByDesign and love them all! Rupert designed each one differently and gave me lots of ideas. I found that they were really reasonably priced too and would highly recommend this company! I will definitely use them again for my next bathroom!

They redesigned my new bathroom perfectly and provided really good ideas for the walk-in shower.

"Very high quality and professional service, always responsive and helpful. Highly recommended!"

We needed to refurbish a downstairs cloak room and a loft bathroom and visited the Richmond showroom with some ideas in mind. Roxanne listened to our requirements well and also made suggestions to make everything come together. Extremely helpful to see the 3D designs and the choices were fantastic - especially the tiles. The fitters recommended to us were professional, punctual and efficient. Very pleased with the total transformation of both rooms. Would highly recommend!

"Jacob Dean from the Brentford workshop delivered outstanding service.
Beautiful products and excellent service helped us to build a bathroom exactly as we wished for.
Jacob was always contactable, even on his days off he replied to e-mails and ensured they were followed up by the team.
Jacob was super helpful finding suitable substitute products when initial ideas did not work out.
All in all a great experience!"