I have been working as a coustomer with your salesman who I know as Evan everytime that I have purchase equipment from Bathroom Supastore. He is the most knowledgeable person to have in your compa... See more
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Review summary
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Based on these reviews
I am very pleased with the total service provided by Bathroom Supastor, giving such a good price for the goods they supply. I could not fault the service from the Sales Team including Evan Jones, an... See more
Company replied
Easy to order. Kept informed of delivery via tracking which was great Delivery was between 9 - 5 and it arrived early morning which was really helpful. Product arrived extremely well packaged. Deliver... See more
Company replied
Great customer service, after my delivery was left by the delivery driver next to my house and got lost. After few phone calls my order was re delivered . I will recommend this company to anyone and... See more
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Company details
Written by the company
Here at Bathroom Supastore we believe that quality shouldn’t be delivered at a premium price, that’s why we offer the lowest price possible for high quality products and a service that cannot be beaten. We are a UK-based online retailer specialising in bathroom products, including furniture, fixtures, and accessories. We sources products from top manufacturers in the industry, ensuring that all products are of high quality and meet the latest industry standards. We have a team of highly skilled customer service professionals who are available to assist customers with their purchases. Bathroom Supastore is a reputable and reliable online retailer of bathroom products, providing customers with a wide selection of quality products, excellent customer service, and affordable prices.
Bathroom Supastore
Written by the company
Contact info
Unit 26A, Pant Industrial Estate, CF48 2SR, Merthyr Tydfil, United Kingdom
- 0330 056 8555
- sales@bathroomsupastore.com
- bathroomsupastore.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
After receiving invoice I can see how…
After receiving invoice I can see how much I was overcharged and the bath panel looks very cheap
January 23, 2026
Reply from Bathroom Supastore
Hi Christian,
Thank you for your feedback. We believe this review may have been left in error, as our records show that you did not purchase a bath panel from Bathroom Supastore.
All of our pricing is clearly displayed online and fully transparent prior to purchase.
If you believe this is incorrect or would like to discuss this further, please feel free to contact us directly and we’ll be happy to help.
UPDATE: After reviewing the order details, there appears to have been some confusion regarding the item referenced, as the purchase was for wall panels rather than a bath panel.
We’re genuinely disappointed to see this review, as we work hard to ensure our pricing and product information are always clear and transparent before purchase. We stand behind the quality and value of everything we supply.
If there are any genuine product concerns, we remain fully available to discuss them directly and resolve them wherever possible.
Kind regards,
The Bathroom Supastore Team
Great short projection Wc
Great short projection Wc. Arrived on time and very well packed to avoid any damage to the pottery. Put together and installed in no time 👌
January 8, 2026
Reply from Bathroom Supastore
Hi Andy,
Thank you so much for taking the time to leave us this lovely review! We really appreciate it.
Kind Regards,
The Bathroom Supastore Team
Good product, Good price, Good communications
Product is good, priced competetively, web site easily navigated. Delivery was late but due to the snow storm so accepted.
January 7, 2026
Reply from Bathroom Supastore
Hi Phil,
Thank you so much for taking the time to leave us this kind review. We greatly appreciate it!
Kind Regards,
The Bathroom Supastore Team
Excellent A+
January 6, 2026
Reply from Bathroom Supastore
Hi Christian,
Thank you so much for taking the time to leave us this review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Reply from Bathroom Supastore
Hi Nicola,
Thank you so much for taking the time to leave us this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Fantastic customer service
Fantastic customer service, The delivery driver went above and beyond, his helpfulness and professionalism was second to none
November 26, 2025
Reply from Bathroom Supastore
Hi Vincenzo,
Thank you so much for taking the time to leave us this kind review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Highly recomended
Highly recomended . James is very helping and professional . Fully satisfied .
January 2, 2026
Unprompted review
Reply from Bathroom Supastore
Hi,
Thank you so much for taking the time to leave us this kind review and we'll be sure to pass this onto James.
Kind Regards,
The Bathroom Supastore Team
Good service
December 1, 2025
Reply from Bathroom Supastore
Hi Marcin,
Thank you for this kind review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Reply from Bathroom Supastore
Hi Steve,
Thank you so much for taking the time to leave us this review. We greatly appreciate it.
Kind Regards,
The Bathroom Supastore Team
Reply from Bathroom Supastore
Hi Paul,
Thank you so much for leaving us this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Great.
Brilliant service,continued information of delivery times.Everything recieved in good condition.
November 24, 2025
Reply from Bathroom Supastore
Hi,
Thank you so much for taking the time to write us this kind review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Excellent delivery
November 24, 2025
Reply from Bathroom Supastore
Hi John,
Thank you so much for this kind review. We greatly appreciate it!
Kind Regards,
The Bathroom Supastore Team
Great customer service
Great customer service, after my delivery was left by the delivery driver next to my house and got lost. After few phone calls my order was re delivered . I will recommend this company to anyone and I will do shopping again hopefully my shipping won’t get complicated next time.
H N plumbing and heating
November 20, 2025
Unprompted review
Reply from Bathroom Supastore
Hi Hamid,
Thank you so much for taking the time to leave us this lovely review! We really appreciate it.
Kind Regards,
The Bathroom Supastore Team
Item Damaged Upon Delivery
I was away on a business trip when the item was delivered, and my wife received it on my behalf. Upon returning and inspecting the product myself, I discovered that it was damaged.
Update 1:
I contacted the company to report the issue, and they have agreed to send a replacement as a gesture of goodwill. They reviewed the evidence provided and acknowledged the damage to the item prior to delivery. I appreciate their willingness to assist in resolving the matter.
Update 2:
The replacement item has now arrived and is in perfect condition. I appreciate the company’s efforts in resolving the issue. The only remaining inconvenience is disposing of the damaged original item, but overall I am satisfied with the outcome. I have updated my rating to 5/5 in recognition of the resolution provided. Thank you for addressing the matter promptly.
November 12, 2025
Reply from Bathroom Supastore
Hi Sultan,
Thank you for leaving your feedback. We’re really sorry to hear that the item appeared damaged when you returned from your trip, we know how disappointing that must be.
We also wanted to mention that we haven’t received any contact from you or the courier regarding this issue, so this review is the first we’ve heard of it. The good news is that we’re always here to help.
Our team prides itself on resolving issues promptly and ensuring our customers are completely satisfied. If you could get in touch with your order number and a few photos of the damage, we’ll be more than happy to investigate further.
We’re committed to delivering a great experience.
Kind regards
The delivery contractor needs some thought
The company was really helpful in organising the delivery day.
The delivery company were not good. A 2 hour delivery window was provided, so I stayed in. They were late, so I could've gone out and been back. The driver didnt say a word, just grunted at as twice. The packaging has a hole broken through it, so I asked to check for damage, but the driver just shrugged and grunted. Really poor manners.
November 10, 2025
Reply from Bathroom Supastore
Hi Matt,
Thank you for your feedback. We're really pleased to hear you found our team helpful in organising the delivery day.
We’re genuinely sorry, however, to hear about your experience with the delivery driver. As your delivery was handled by a third-party courier (Palletways), their conduct and timing fall outside of our direct control, and sadly, it’s clear that their service did not meet the standards we expect on behalf of our customers.
We feel this part of your review is more reflective of Palletways than our own service, and we’d have welcomed the opportunity to raise a formal complaint with them on your behalf if we’d been made aware sooner.
We’ll be passing your feedback directly to Palletways to help ensure this is addressed appropriately.
Kind Regards,
The Bathroom Supastore Team
Great service kept informed
Great service kept informed. Friendly knowledgable staff. Definitely would use again
November 5, 2025
Reply from Bathroom Supastore
Hi David,
Thank you so much for your kind review! We really appreciate it.
Kind Regards,
The Bathroom Supastore Team
This companies customer service is…
This companies customer service is impeccable. Their site is so easy to navigate with a great selection of goods at affordable prices.
Any queries, contact them and they are brilliant at helping.
10 stars.
October 30, 2025
Reply from Bathroom Supastore
Hi Susanne,
Thank you so much for this amazing review! We really appreciate it.
Kind regards,
The Bathroom Supastore Team
Arrived on time, good quality. Our initial order arrived promptly and…
Our initial order arrived promptly and in good condition. However, a toilet seat was missing. I called and they shipped one which arrived within a few days.
October 22, 2025
Reply from Bathroom Supastore
Hi,
Thank you for another lovely review! We really appreciate it.
Kind Regards,
The Bathroom Supastore Team
Great value and speedy delivery
Wall panels were great value and do the job nicely. Delivery was super speedy too
October 20, 2025
Reply from Bathroom Supastore
Hi Mary,
Thank you so much for taking the time to leave us this lovely review.
We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Fantastic customer service
Accidentally ordered an incorrect trim along with the correct trims, customer services called me to query if I made a mistake and cancelled the incorrect item straight away and gave me a refund. Amazing customer services, very rare to see these days, highly recommended!!
October 16, 2025
Reply from Bathroom Supastore
Hi Mike,
Thank you so much for taking the time to leave us this lovely review! We really appreciate it.
Kind Regards,
The Bathroom Supastore Team
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