Overall experience with Batmaid is good, cleaning personnel (especially Mounia, Annie and Karima) are professional, hardworking and takes good care of the house. Batmaid customer service are top, he... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
worst ever agency i've ever seen in Brussels U+1F620 U+1F620 U+1F620 - First of all, upcoming cleaning session was not showing on their portal - Second cleaning lady came late and recording video... See more
Batmaid did an excellent cleaning service for me, at short notice in advance of the ‘etat des lieux’ on leaving my Brussels apartment. Unfortunately, the ‘etat des lieux’ system in Belgium is extreme... See more
Company replied
Great cleaning agents and great customer support. They are very responsive and the cleaning is always done in an excellent way.
Company details
Written by the company
Book your cleaning on Batmaid, your on-demand home cleaning platform. Benefit from declared and insured cleaning agent now on www.batmaid.be #batmaid #ethicalcleaning #fightblackmarket
Contact info
Avenue Louise 231, 1050, Ixelles, Belgium
- +32 2 808 14 45
- client@batmaid.be
- batmaid.be
Noone showed up. No response from company
So i booked a service 2 weeks in advance. Two days in advance the name of the cleaner disappeared in the platform and i was getting a message that they were looking a replacement. Nevertheless I had a reminder yesterday by the platform that the service would take place. I tried to call multiple times, no answer. i wrote an email to indicate this and ask to confirm if all ok with my service no reply. the date and time of the cleaning came and noone showed up and they didnt inform me as well. I lost a day of work over this. I then connected again to the platform and the service was deleted from my account entirely. it says in their FAQ to contact them by email for urgent situations, like if the cleaner doesn't show up. i did, again no response. I don't think this is a proper serious business. Stay away.
August 24, 2023
Unprompted review
Reply from Batmaid Belgium
Hi Angeliki,
We sincerely apologize for the inconvenience you experienced with our cleaning service. We understand how frustrating it must have been to have your cleaning appointment canceled and not be able to reach us when you needed assistance.
First and foremost, we want to extend our most sincere apologies for the scheduling issue that led to the cancellation of your cleaning appointment. We deeply regret any inconvenience this may have caused you and fully acknowledge our responsibility in this matter.
At Batmaid, we take great pride in providing top-notch cleaning services, and we understand that reliability is a key aspect of our business.
Unfortunately, there are times when unforeseen circumstances, such as agent scheduling conflicts, can disrupt our service delivery.
We genuinely appreciate your feedback and take it very seriously. It helps us identify areas where we can improve and make sure this type of situation does not happen again in the future. We have already taken steps to prevent scheduling conflicts and enhance our communication channels to ensure that clients like you can always reach us promptly.
As a gesture of our commitment to making things right, we would like to offer you a discount on your next cleaning appointment with us. Please contact our customer service team to arrange this and discuss any additional concerns you may have.
Once again, we apologize for the inconvenience you experienced and thank you for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you better in the future.
Sincerely,
Yassine from Batmaid
Great cleaning and good service
Great cleaning. Even with different cleaners, always excellent service. Also they check afterwards if everything went well.
June 5, 2023
Reply from Batmaid Belgium
Hi Guillermo,
We are delighted to hear that you were satisfied with our services!
We look forward to continuing to meet your expectations in the future.
Yassine from Batmaid
Great experience
Easy to book; extremely punctual and on time; friendly staff and very rigorous in cleaning; thank you
April 17, 2023
Reply from Batmaid Belgium
Hi Serban,
Thank you for entrusting us with your cleaning needs. We look forward to serving you again in the near future.
We are delighted to hear that you were satisfied with our services.
Yassine from Batmaid
Serious and efficient
Serious and efficient, the appartement was clean and I was happy with the results. Excellent service for the proposed price.
March 31, 2023
Reply from Batmaid Belgium
Hi Yann,
Thank you for entrusting us with your cleaning needs. We look forward to serving you again in the near future.
We are delighted to hear that you were satisfied with our services.
Yassine from Batmaid
Best custom service!
March 8, 2023
Reply from Batmaid Belgium
Hi Saman,
We are happy to hear that you were satisfied with our services.
Yassine from Batmaid
Batmaid did an excellent cleaning…
Batmaid did an excellent cleaning service for me, at short notice in advance of the ‘etat des lieux’ on leaving my Brussels apartment.
Unfortunately, the ‘etat des lieux’ system in Belgium is extremely unfair on the tenant (but that is a different matter).
September 3, 2022
Unprompted review
Reply from Batmaid Belgium
Hello JM,
Thank you for sharing your recent Batmaid experience with us.
We are thrilled to hear that you were fully satisfied with our cleaning service!
Likewise, we remain at your disposal and wish you a pleasant day.
Best wishes,
Ruben for Batmaid
excellent cleaning service
excellent cleaning service. Professional, proactive, flexible.
July 14, 2022
Reply from Batmaid Belgium
Dear Valérie,
Thank you for sharing your experience.
It is always a pleasure to satisfy our clients by providing the service of our great Batmaids.
Do not hesitate to contact our customer service if there are still points for improvement!
We remain at your disposal and wish you a pleasant day.
Best regards,
Ruben for Batmaid
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.