My experience is that the company never answers the phone, never gets back to you. I think they are rubbish and will be taking my business elsewhere. They obviously only what to deal with their custom... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent replacement batteries, my v8 lasts far longer on the regular suction setting, so much so I rarely need to charge it. On the high speed setting i've yet to run down the battery in normal use... See more
Great products at great prices but contacting them is a problem. When someone finally gets back then the advice is great, but it took repeated phone calls to the contact number which was intermittentl... See more
Easy to find what I wanted on their website, cheaper than I saw elsewhere too. Would've been next day delivery but the courier had an issue, it turned up within 48 hours though so still good!
Company details
Written by the company
We are based is east sussex in the south east of england and have been trading for 11 years we sell generic Battery replacements for Dyson Vaccuum cleaners our batteries have the very best lithium Cells inside
Contact info
east sussex , BN6 8HG, Hassocks, United Kingdom
- batteryshopsussex.co.uk
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not responding to emails
I paid a premium price for a Dyson replacement battery and it failed after 18 months. I have sent 2 emails to the suggested 'sales' email address and the company has failed to respond. Web site states 12 months guarantee but if paying premium price I would expect battery to last longer. Might as well have paid low price on eBay! Answer your customer emails please.
August 27, 2022
Unprompted review
Last hope to the battery shop
Last hope to the battery shop, placed a order last Wednesday. Told me they had taken my money and my order would be processed 3 to 5 days. Since then have tried to make contact on the web site and left message on the phone had no further mails. Now over a week and cannot get past all our agent are busy.
Mike Metcalfe
August 25, 2022
Unprompted review
The battery for our Dyson V8 works very…
The battery for our Dyson V8 works very well. When the first battery did not arrive, a new one was sent to us express delivery.
August 22, 2022
Ordered a battery and 2x filters
Ordered a battery and 2x filters. Only received the battery and 1x filter and after numerous attempts and phone calls, nothing, no answers to email or calls.
Wont be using them again.
August 19, 2022
Better price than Dyson!!
We like lots of others kick the back side out of our Dyson, we have seen some issues with non charging and just stopped, did all the usual cleaning and still intermittent stopping
So looked on line did my research and found this company, got what I needed v6 battery and liked the price cheaper than original Dyson, read all the blurb about batteries that are cheaper from Big A and E but I feel that if I have an issue I can contact Sussex and be able to chat, air my concern and have my interest listened too, new battery installed and all is good, will recommend
August 18, 2022
Excellent service and communication
Excellent service and communication. Arrived exactly when advised it would. Thank you.
August 17, 2022
Unfortunately the item has not arrived…
Unfortunately the item has not arrived I ordered it on the 09/08/22 I have sent a message today through the contact us page on the website asking for the tracking reference and not had a reply either.
August 16, 2022
Reply from Battery shop Sussex
The parcel is at your local delivery depot
It looks like it will be out for delivery tomorrow. Which is one day after the estimated delivery day ??
Here is the tracking number C00HHA0246580568
Tracking website https://www.evri.com/
Delay
I ordered Sunday afternoon , and had to wait eight days before the battery was delivered .
Battery is fine and works well
August 16, 2022
Reply from Battery shop Sussex
This is a totally unfair review
You were told before you purchased the battery by the huge red banner next to the battery with the delivery date on it was going to be delivered on the 15th .. which it was ???
Also the 2 emails we sent once you made the purchase both said the delivery date was going to be the 15th which it was ??
The fact you somehow with all that information still managed to miss the delivery date is beyond comprehension????
Still waiting for delivery!
August 15, 2022
Once ordered it took long time to…
Once ordered it took long time to arrive. However battery fits. It had a 2 min charge to ensure it fitted. Have left on charge over night. Will wait to see if it is fit for purpose.
August 15, 2022
Happy with the purchase
Then battery was easy to swap out. So far (2 recharges) it's all going great. So no complaints :)
August 12, 2022
Battery failed after 17 months. No customer service response after leaving messages two weeks ago. Unhappy
Followed all the detailed guidance and battery failed after 17 months. Can not get through on customer service number. Left 3 messages and never got a call back (its been two weeks). I will continue to pursue as I don't think its right to take customer's money and not have the courtesy to call back and address faulty goods. Cheaper options on Amazon with better reviews.
I am now fully assured that the battery shop Sussex is a dishonest business because of their reply to my comment here and no reply to my call. I regularly wash and change my filters after my first Dyson battery failed. But they wouldn’t know this because they didn’t speak to me. Their response is completely made up. This is why I am dissatisfied because an expensive battery failed after I did follow all the detailed instructions. Never come across such a poor business that ignores calls for over two weeks but responds to a negative review within 24 hours with false made up facts.
Also I was unaware of the point they make about Amazon reviews. Also False! (Try for yourself to leave a review for an old purchase). Laughable really. Thankfully I can afford to lose £61. Dishonest business. AVOID. Dyson is way more honest and reliable. Will always respond and have an honest conversation with you. Worth the extra few quid if you don’t want to try Amazon. (Amazon batteries also come with 12 month warranty and so even if they last that long it’s still way cheaper than BSS).
August 1, 2022
Unprompted review
Reply from Battery shop Sussex
Hi mr Patel
you did not follow the guidance as you did not replace your filter you chose to save a couple of pounds and not complete your maintenance and keep the same filter in the machine for 5 years instead of changing it after 6 months....causing the battery and motor to work 3 times as hard .
also the batteries you refer to on amazon which last only months if your lucky. can not be reviewed after 12 weeks the option to review on amazon is removed after a 12 week period so nobody can tell the true story .
your battery is half a year out of warranty and has failed due to your own lack of maintenance ........
Good VFM Product
Used this company for the first time & I was pleasantly surprised with the Product & the speed of delivery.
I will definitely return in the future.
July 30, 2022
No customer service
Placed my order on Tuesday for Thursday delivery. Sent an email on Saturday as I'd had a message from DPD saying there was "an unexpected delay in my area". No response on Monday so phoned. Left answer phone message as no one picked up. Tuesday still no one to answer the phone so left another message, and sent another email. Wednesday still no contact, and still no delivery. Poor customer service is one thing, but this company has no customer service at all.
July 27, 2022
Reply from Battery shop Sussex
hi we replied to your email instantly please check your junk folder .
the courier had a delay on delivery due to your local depot havingh issues we have now sent you a full refund .....
A first class service and product
A first class service and product. However, it would be good if you could offer a battery made somewhere other than China.
July 25, 2022
Fast efficient service and delivery
Fast efficient service and delivery as well as being £15 cheaper than the nearest quote
July 24, 2022
I ordered a battery on the 19th July…
I ordered a battery on the 19th July promised for 20th-21st still have not received the battery
July 24, 2022
Dyson v7 replacement battery.l
It was very easy to find the battery that I needed from the Battery Shop. The replacement battery was well packed, and arrived in just two days.
Excellent service.
July 23, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.