BAUHAUS Deutschland Reviews 

The selection of products at their Duisburg store, and the prices, were perfectly fine. Their customer service management and training needs improvement. After having all of my US-issued credit cards rejected, I was referred to a rather glum customer service manager, who didn’t provide any explanation as to why such a large chain store was having issues with my cards. Was it a company policy to not take American cards, or were just my cards the issue? And, after concluding on my own that I could simply pay cash, the customer service manager said I had to go back to the back of the regular check-out line. No apologies and no instructions as to how to get back to check-out area of the store, which was blocked off from the customer service area on one side. I will not return unless there is no other option.

The heavy stones we had ordered for our garden came with a little delay (a few days) due to sickness at the freight service company (happens!), yet everything else went smooth. The product was what we expected, the ordering was easy, the delivery man apologized for the delay and properly unloaded the goods.

Bauhaus stores are really good. I got working clothes and tools there. Everything was of a high quality. Returns policy is perfect and loyal. I recommend these stores to everyone.

Quick delivery of online order, everything included in one box and arrived faster than expected.

I do not recommend doing any business with this company - they don’t purchase and hold most products themselves- they work with poor quality suppliers that they struggle to get in touch with in the event something goes wrong with a deliver, as frequently happens a customer representative supervisor told me over the phone. I was also told it’s normal and acceptable to have to call them a dozen times and them not responding to email - bc they’re so overwhelmed with complaints from customers! I wonder why that is? Maybe because you take their money and offer little in return?!?

I'm waiting for a refund since two months!! It's unbelievable. The customer service isn't rude, but their system isn't optimized. Bauhaus is a big company and I expected a lot more from them.

Bought a ladder that was supposed to arrive in max 6 days. After more than 2 weeks they had no idea why or where the product was. I’ve cancelled the purchase. So far, I’ve got no confirmation of that. Their system is a joke. Inexistent. The site has no options to cancel or to follow the purchase. It’s just a void. It’s very sad.

have ordered online and they brought me the wrong thing how come

I had an issue with an order because a machine arrived broken (because of a hit during the delivery) and after calling bauhaus to explain the issue they've done a complete refund (4 days after) of the machine cost.

Recommended.

I had to wait more than 2 weeks for the item to be delivered. The customer servicee doesn't answer any email. When the furniture arrived, it was damaged.... Never again

Ordered the Bauhaus Swingcolour whiteboard paint. The main issue I have with this product is it doesn’t erase very well. I began writing after one week and was using it daily with low-odor markers. I found I had to use cleaning fluid to properly clean it and even that seemed to lightly stain the wall. Product is cheap and not particularly great.

I'm really trying hard not to shop from that big multinational company based in Seattle. But businesses like Bauhaus, which have customer services from the middle ages, where employees act like kings who treat their customers like peasants, they make it really hard for me to not go for a more convenient shopping experience.
What happened?
I ordered a Philips Hue set, and on the website of Bauhaus, it explicitly stated that it was color-changing. What I received was not a set of color-changing lamps. I called customer service and explained their mistake. Instead of agreeing to send me the correct item, they said the color-changing feature on their website was a mistake and I could purchase a more expensive item that has that feature. You can briefly google "onlineshop falsche produktinformation" to see that they are legaly required to deliver a product with all the features that they advertise, mistake or not. Instead, they are trying to get away with their shady advertising, knowing that most people don't call their lawyer for some 20€ of damage. I'm now trying to see if the Online Dispute Resolution body of the EU can help.

I ordered patio furniture, got an asphalt flattening machine instead. The DHL delivery man returned it without even touching the package!
Called customer service, they said they will send a new set next week. Waited for it to arrive - nothing.
Called again, they said it will not arrive for approx. 20 days, I cancelled the order altogether. The customer service agent said I will get my money back by Friday.
Called again on Friday, got hung up on 4 times, called from a different number finally got service in English.
Their reply: the DHL has to go through their warehouse and send the furniture back to us, it will take at least 14 days, until then we will not refund you.
WHAT??! IS THAT EVEN LEGAL?

Also, checked their website and found out that they changed the price for the furniture down by 200 euros without notification. IS THAT LEGAL??
I will call again in 10 days from now, I am not sure what to do, would probably need to seek legal help to get my money back.

This company is a FRAUD.

Bauhaus = Scheisshaus 💩

I’m in chock of how wrong you as a company can do it and how slow it all is!! Was the first and last time I online would order something at Bauhaus - used then regular when all was open, but would change to better alternative from now on!