Booked online as phone number was busy.simple to follow instructions and easy to use. Engineer text to tell us what time slot we had and rang to say we were next and he was on his way, took him 10-15... See more
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Review summary
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Reviews shaping this summary
Our boiler had a small leak and it tripped the main house electric circuit. The boiler electrics were water damaged. Baxi were quick to respond and their engineer Paul was polite and from the start ha... See more
Company replied
What an amazing company to deal with. The level of response and customer service is wonderful. The initial telephone response was exemplary, appointment provided for the next day, engineer let us know... See more
Company replied
On Friday I had no hot water I called Baxi who offered a engineer's visit the next day Excellent!! But I had a hospital visit in Edinburgh so not suitable so was offered Monday.. The engineer ar... See more
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Company details
Written by the company
Baxi is proud to have been manufacturing in the UK for over 150 years. Our high efficiency boilers are straightforward to install, maintain and service and easy to use. Our boilers are supported by award winning Baxi Customer Support and Baxi Genuine Parts, and have industry leading warranties that make Baxi the brand you can trust. If you would like to leave a review for Baxi Italy, please visit https://uk.trustpilot.com/review/www.baxi.it
Written by the company
Contact info
Brooks House, Coventry Road, CV34 4LL, Warwick, United Kingdom
- Customer Relations: 0330 678 0165
- info@baxi.co.uk
- baxi.co.uk
4.6
Excellent
79K reviews
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Good from start to finish
Good from start to finish. Only had to wait 2 days for the engineers visit. He was very nice, professional, clean and tidy and got our boiler sorted very quickly. Highly recommended!
October 21, 2026
Unprompted review
Reply from Baxi UK
We appreciate your 5-star rating! We are delighted to hear that you experienced a quick booking process and that our engineer was polite, professional, and left everything tidy after promptly resolving your boiler issue. Thank you for your highly recommended feedback.
With regards,
Baxi Customer Service Team
Great service
As promised the engineer called in the morning and gave a 2h. time slot for the visit and he arrived as promised. He knew the product, took his time to investigate the complaint and repaired it. He was pleasant and good mannered.
October 20, 2026
Unprompted review
Reply from Baxi UK
We're delighted to hear that our engineer arrived on schedule after providing a clear time slot. We appreciate your kind words regarding their expertise, thoroughness in resolving the issue, and polite manner.
With regards,
Baxi Customer Service Team
Easy to book the visit
Easy to book the visit , message and a phone call to say engineer on his way .
Service completed all clean and tidy . Engineer was pleasant no problems at all .
October 19, 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that you found the booking process easy and appreciated the arrival updates from our engineer. It is wonderful to know that the service was completed to your satisfaction, leaving your home clean and tidy, and that you found our team member so pleasant. Thank you for sharing your positive experience.
With regards,
Baxi Customer Service Team
Engineer out quickly
Engineer out quickly, got the job done, really helpful and knowledgeable.
October 22, 2026
Unprompted review
Reply from Baxi UK
We appreciate your 5-star rating! We're delighted to hear that our engineer arrived promptly, completed the work efficiently, and was both helpful and knowledgeable. Thank you for your positive feedback.
With regards,
Baxi Customer Service Team
The engineers visit was excellent but Baxi customer service unavailable after 3 hours
The engineers visit was excellent and helpful assured me my boiler was working correctly.
What I am extremely disappointed about is the 3 hours I spent trying to contact Baxi and failing to speak to anyone. I cannot accept that their phones were so busy that no one can answer after 3 hours.
October 20, 2026
Unprompted review
Reply from Baxi UK
We are glad you enjoyed your experience with our engineer and that they could provide peace of mind regarding your heating system. However, we are deeply concerned to hear about the three hours you spent trying to reach our customer service team. We understand how frustrating it is to wait on hold without getting through.
With regards,
Baxi Customer Service Team
Boiler failed on a Friday evening
Boiler failed on a Friday evening. Rang Baxi on Saturday lunch time after trying the usual user checks.
Engineer booked and arrived Tuesday PM. Quickly resolved the issue and installed replacement parts.
Call handler (Sam) was polite and efficient, local Baxi engineer was as usual knowledgeable and proficient in the remedial work carried out.
October 20, 2026
Unprompted review
Reply from Baxi UK
It is wonderful to hear that your heating system was back up and running so quickly after the weekend breakdown. We are delighted that both our telephone advisor and the attending technician provided such polite, efficient, and highly skilled service to resolve the issue. Thank you for sharing your positive experience with us.
With regards,
Baxi Customer Service Team
Quick turnaround
I'd recently moved in transfered the warsnty into my name and raised a call about a problem that may only be superficial.
They called straight back and arranged an engineer visit.
The engineer gave loads of great advice and resolved our issue in no time.
Very happy so far
October 19, 2026
Unprompted review
Reply from Baxi UK
We're delighted to hear that transferring the warranty was a smooth process and that we could arrange a prompt visit for you. It's wonderful to know our engineer provided helpful advice and quickly resolved the issue. Thank you for sharing your positive experience with us.
With regards,
Baxi Customer Service Team
Excellent service from start to finish
Excellent service from start to finish. Dave was an excellent engineer. He explained everything that he was going to do clearly. Very thorough and tidy. I will use the company going forward.
October 23, 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that you experienced excellent service from start to finish. It is wonderful to know that our engineer explained the process so clearly, worked thoroughly, and left everything neat and tidy. We truly appreciate your decision to choose us for your future needs.
With regards,
Baxi Customer Service Team
Easy to book the date.
Easy to book the date.
Jason, the service engineer, was very pleasant and efficient.
The "Window" of proposed visit was sent the day before, and was 10 hours. It would have been helpful to have a shorter "Window" on the actual day. As it happened Jason came quite early, so it was not a problem!
October 20, 2026
Unprompted review
Reply from Baxi UK
We are pleased to hear that booking was easy and that our engineer provided a pleasant and efficient service. We appreciate your feedback regarding the length of the arrival window and understand how a shorter time frame on the day would be more convenient. It is great to know that the early visit worked out well for you.
With regards,
Baxi Customer Service Team
Prompt & efficient.
My boiler needed attention under warranty. The work was carried out promptly and efficiently.
October 7, 2026
Reply from Baxi UK
We are delighted to hear that your boiler was serviced so quickly and effectively under your warranty. Thank you for taking the time to share your positive experience with us!
With regards,
Baxi Customer Service Team
The engineer Michael Thomas was…
The engineer Michael Thomas was absolutely brilliant I am 82 and live alone he went above and beyond to get my heating and hot water back on which he did superbly I couldn’t be more pleased with his work.
October 20, 2026
Unprompted review
Reply from Baxi UK
We are absolutely thrilled to hear that our engineer went the extra mile to restore your heating and hot water so quickly. Knowing you are warm and comfortable in your home brings us great peace of mind, and we are incredibly proud of the care and dedication shown during the visit. Thank you so much for sharing your wonderful feedback.
With regards,
Baxi Customer Service Team
The engineer was 1st class
The engineer was 1st class. Did a detail check of the system to resolve the problem. He was very efficiant and answered all my questions
October 20, 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that our engineer provided first-class service by thoroughly checking your system to resolve the issue. It is wonderful to know they were highly efficient and took the time to answer all of your questions. Thank you for sharing your positive 5-star experience with us.
With regards,
Baxi Customer Service Team
Good communication
Baxi always keep their customers up to date with communication about when the engineer is coming and will repair the boiler with parts that they carry with them and not have to order parts for another visit.
October 19, 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that you appreciate our consistent communication regarding arrival times and that our engineers are well-equipped to complete repairs in a single visit. Thank you for sharing your positive feedback with us.
With regards,
Baxi Customer Service Team
Excellent engineer.
The engineer came on time and explained that he had another person who was training. He was very professional and friendly and explained things to me that I would understand. A credit to the company.
October 20, 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that our engineer arrived promptly and was accompanied by a trainee. It is wonderful to know that he was professional, friendly, and took the time to explain everything in a clear and easy-to-understand manner. We truly appreciate your kind words and are proud to have him representing our team.
With regards,
Baxi Customer Service Team
Beware of Baxi service plans
I have a Baxi Bolier that is under warranty and under a Service plan . (suggested by baxi ) I arranged with D and G for a Service which is included in my cost plan ,, However Baxi are refusing to fulfil the appointment made by DG. BAXI say they will not be paid for the service agreed by DG for "payment reasons ". so I just have to suffer .Hoping that they do the service within the 60 days aniversary , Please do not be taken in with the service plan They promiss a service and let you down .no reply yet
October 23, 2026
Unprompted review
Baxi was recommended when a local…
Baxi was recommended when a local engineer failed to get the central heating boiler working. Baxi sent a very confident engineer who fixed the boiler very quickly. I was very impressed with his expertise.
October 19, 2026
Unprompted review
Reply from Baxi UK
We're delighted to hear that you were recommended to us and that our engineer quickly resolved your heating issues. We're pleased that you were so impressed with his expertise and efficient service.
With regards,
Baxi Customer Service Team
Baxi are the people to trust
We have a Domestic and General Plan to cover our Boiler. had a problem and the Engineer was able to come to us on the following day. Quickly diagnosed and repair carried out quickly and efficently.
October 20, 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that we could get your heating system back up and running so quickly. It is wonderful to know that the visit was scheduled promptly and that the issue was resolved both swiftly and professionally. Thank you for taking the time to share your positive experience with us.
With regards,
Baxi Customer Service Team
After several problems with our heating…
After several problems with our heating system the engineer has found the cause and has fixed it. Came out quickly too.
October 20, 2026
Unprompted review
Reply from Baxi UK
We appreciate your 5-star rating! We are delighted to hear that our engineer arrived promptly, successfully identified the root cause of the issues with your heating system, and resolved them for you. Thank you for sharing your positive feedback.
With regards,
Baxi Customer Service Team
Annual Baxi Service
We had our annual Baxi service on 20th October. The Engineer who arrived was on time and we were kept informed as to exactly when he would be arriving. The engineer who carried out the service did a brilliant job and was very professional. We were very pleased with our service. Thanks
October 20, 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that your annual service went so smoothly. It is wonderful to know that you were kept well informed of the arrival time and that the engineer provided such a professional and brilliant service. Thank you so much for taking the time to share your positive feedback with us.
With regards,
Baxi Customer Service Team
Knowledgeable engineer.
The engineer was very helpful in explaining what he was doing. A real gentleman.
H noted that a plastic part of the covering the electrics was broken. He ordered a replacement as there was a possibility that it may be available. More had been manufactured as the part is vulnerable to being broken.
Previous engineers had advised that due to the age of the boiler parts were not available.
October 20, 2026
Unprompted review
Reply from Baxi UK
We are glad you enjoyed your experience with our team member, who was pleased to explain the process and assist you so politely. We always want to go the extra mile, and we are happy to hear that we could locate the necessary protective casing for your heating system. It is wonderful that we could find a solution to keep your unit safe. Thank you for sharing this positive feedback with us.
With regards,
Baxi Customer Service Team
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