Baxi UK  Reviews 

The baxi engineer turned up on time checked the machine showed me what was wrong with the boiler went out to his van got a new part fitted it and got the boiler back in working order great job happy wife with a warm house again

Excellent service. Engineer appt arranged in some 4 days. Engineer arrived promptly. Clean and courteous. Knew exactly what the fault was, able to explain in simple terms, and did the remedial work quickly. Can’t fault that service at all.

Excellent ! Fixed my boiler when another plumber had written it off. Would recommend always !

Advance notice given about arrival time, which they kept to.
Polite, friendly and efficient carrying out annual boiler service.

On Friday I had no hot water I called Baxi who offered a engineer's visit the next day Excellent!!
But I had a hospital visit in Edinburgh so not suitable so was offered Monday..
The engineer arrived on time ..
Richard who was very pleasant and efficient solved the problem and left no mess or old parts ..
Very impressed with Service provided ..

We recently had our boiler serviced, the process was as easy as ABC. Phoned baxi, arranged for a time suitable for myself, paid over the phone, engineer messaged me the day before, and 2 hours before arrival. Service was done and engineer was polite and explained everything before leaving.

Politeness and helpful from initial phone contact to end result with engineer. Good thorough inspection and work carried out.

My boiler was fitted just over 2 years ago and recently started leaking. As it was within its 10 warranty period I rang to book an engineer. I was on hold for over an hour and nobody answered. I then discovered I could book online, would have been nice if this was stated whilst I was on hold. The Engineer arrived and refused to look at my boiler as it was above a worktop and he can only work if he has both feet on the floor, absolutely ridiculous. So this means my warranty is useless as they won't look at my boiler. Advise given from Baxi was to move my boiler. My boiler has been in the same place since I bought my property 27 years ago. I've never had an issue with boilers being fitted, serviced or fixed, so don't see why I should move it. Appalling service will never get a Baxi boiler again.
Stay away from them if you can't access the boiler to service or fix it without taking a foot off the floor to access it. And god help you if your boiler is in the loft, they're not allowed to go in lofts.

Very responsive..engineer arrived the next day and fixed issue on site. Engineer pleasant and friendly. Explained what he'd done.

The boiler engineer who attended was called Gavin, he was the best engineer that I have ever had in my house. He was so professional and fixed my over flow pipe. He also checked my boiler and found other problems when he was here and promised that he would order the parts, be back on Friday to fit them, and would phone when he was on his way, which put me at ease. He was so courteous, I could not have had a better engineer and my yearly service was carried out at the same time as it was due to be done.

Chris, who visited on Saturday, was exceptionally good—professional, well-presented, and respectful of our home throughout. He went above and beyond his remit by checking all our radiators, replacing a broken valve, and demonstrating how to service a radiator valve in the future. He is a fantastic ambassador for your company. Please make sure he sees this so he knows how much we appreciated his help. While getting an appointment took longer than expected, Chris was absolutely worth the wait!

Very prompt service and very helpful staff.

The Engineer from Baxi was good, a not to difficult job - swopped a Digital Display that was misbehaving - in and out of the house in 25 mins, all good - although why the Local Heating Engineer whose company name we got from the main Baxi web site couldn't fix to start with is beyond me, he seemed more intent on getting us to sign up to a Domestic & General Maintenance contract (£75 per Mth) rather than fix the fault himself (incentives perhaps?) and then tried to charge us £70 call out fee without informing us of a call out fee beforehand (against consumer law) and now on the back of the local engineers miss diagnosis I’m now stuck on £75 a month maintenance plan that wasn’t required. So Baxi Engineer – good, Local Engineer whose name we got from the Baxi web site – expensively Bad.

Excellent customer service

Customer services is a joke, my booking was cancelled due to a previous fault in 2024, for which was sorted but I did not have written evidence, over 75mins on hold trying to speak with someone. Was told by the installer a engineer was book for next day call out, engineer did not turn up, telephone them again to be told I was booked for Monday, I said I was told Friday, they then booked for Saturday. Now sorted, T&C, says nothing about written evidence, and 3 annual services don't count as evidence. You failed your customer

great service,
Kelvin came to do repair which he identify very quickly, sorted t futon top of that he also did quick check inside the boiler a mini service .
very happy with the job done.
brilliant

I have never dealt with a worse company. I have a tenant without heating or hot water. Having failed to repair the boiler the first time under warranty, and after over an hour on hold I was told that they wouldn't be able to get an engineer out for a week. After much pleading I was told that a slot was available the next day. so the tenant was informed, and I awaited a call on the morning with a time slot, which never came. After another half an hour on hold I was told there was no record of the repair but that they would speak to the person who had told me they would come. They then hung up. Each time I have called back after 10 to 15 minutes of holding I have been cut off. Absolutely appalling. I will never, ever fit a BAXI boiler in any of my properties again. The warranty isn't worth having if it means leaving a tenant without hot water or heating for a week. So I've no paid British Gas to carry out repair despite the boiler supposedly benefitting from a ten year warranty and being fitted in 2020. Utterly disgusting customer service. Even worse that they now won't answer the phone. Words fail me. I will look into all legal remedies open to me but really don't want to have to spend the time on it.

Jason looking after the Oxfordshire area was fantastic. Able to diagnose and fix the issue in less than 30 mins. Highly recommend.

The Engineer is a polite and pleasant person who went about his work in a thoroughly professional way

A great service carried out by a friendly engineer.