Baxters Food Group Reviews 198

TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the quality of the products, frequently mentioning issues like rotten vegetables, a lack of expected ingredients such as fish or meat, and an unpleasant taste described as watery or peppery. People also felt that the products offered poor value for money, especially given the perceived decline in quality compared to previous experiences. Some people were dissatisfied with the pricing, finding certain items to be excessively expensive, particularly when compared to supermarket own brands or considering the reduced quality. Reviewers also noted problems with the product's consistency, such as undercooked beetroot or pies that were difficult to remove from their tins without collapsing.

What people talk about most

Quality

People report negative experiences with quality, consistently expressing disappointment. Many describe... See more

Product

Customers consistently express disappointment with the product. Many reviewers describe soups as watery,... See more

Price

Reviewers express strong dissatisfaction with the pricing of products. Many customers feel that items are... See more

Value for money

Clients share negative opinions on value for money, with many expressing disappointment that products are not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

My last 4 tins of Baxters over priced soup.. Chicken Broth - rotten veg was found. Cockaleekie soup - soil grit found in the leeks because of the way they cut and prep the leeks. You are not suppose... See more

Rated 1 out of 5 stars

It is difficult to know where to start but maybe how a chowder should be: A chowder should be a thick creamy soup packed with flavour. This however is thin and watery, I didn't find any fish in th... See more

Rated 1 out of 5 stars

What a sad state of affairs for a once great brand. I imagined that my review would be at odds with the majority opinion. Instead, I can only repeat what has been written more eloquently elsewhere. S... See more

Rated 1 out of 5 stars

Baxter's own Fray Bentos Pies since 2011. I've been buying them for over 20 years, they've always been great value for money, plenty of lean meat, gravy and thick Puff pastry. Price hasn't varied much... See more


Company details

  1. Food Manufacturer
  2. Food Producer
  3. Food Products Supplier

Information provided by various external sources

Baxters Food Group Limited, also known as Baxters of Speyside or Baxters, is a Scottish food processing company, based in Fochabers, Moray.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

So disappointing

On a whim as the weather is cold and wet, I bought a trusted brand can of soup for lunch. Baxters Cock-a-leekie. On opening and pouring into the pan it looked like what swills round the sink when the plug gets blocked. Tiny bits of barely recognisable leek, a single potato piece, it was just a thin tasteless grey broth. Such a disappointment. It felt like eating something from a poor house. Awful.

October 19, 2024
Unprompted review
Rated 1 out of 5 stars

My mother phoned and left a message at…

My mother phoned and left a message at Baxter's Customer Support and I emailed them asking questions about their Fray Bentos chicken balls.. We thought as we'd both attempted to contact them, we would have had a response with a definitive answer, but absolutely no response whatsoever....You would think they could answer a few simple questions about their own product, but nothing so far ...I would have expected better from a company like Baxter's...

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Fray Bentos Soup

Just had Fray Bentos Tomatoe Soup made by Badgers Foods. The soup was amazing 100% better than Heinz soup. The soup is creamy great flavour only had to add pepper for taste.

August 26, 2024
Unprompted review
Rated 1 out of 5 stars

They own fray bentos

They own fray bentos, the steak pie maker, I recently asked them a question online, they never bothered to reply to me , this is a garbage company that couldn't care about quality or their customers, avoid them forever.

August 6, 2024
Unprompted review
Rated 1 out of 5 stars

Drop in quality & taste

In the past I have enjoyed Baxters soups, however recently I have noticed a drop in quality and taste for some of the soups that used to be my favourites, I have just opened a tin of asparagus this came out of the tin like lumpy custard and still had the same consistency after heating in the pan. The worst thing for me was the lack in taste compared to previous soups I've had. I will not be buying anymore Baxters soups.

July 21, 2024
Unprompted review
Rated 1 out of 5 stars

Baxter's Cream of Asparagus Twigs

I bought a tin of Baxter's Cream of Asparagus soup recently. I used it last weekend, and the soup was thinner than expected, and to be honest, the label should have read asparagus twigs. The asparagus was hard, stringy and inedible. When you are paying nearly three times the price compared to the supermarkets own brand, you really should be receiving better quality than that. I wrote an email to Baxter's customer complaints a week ago, and they haven't even bothered to reply. Judging by the comments on here, it doesn't look like this incident is a one-off. Well Baxter's, you just lost another customer. Hugely disappointed.

May 19, 2024
Unprompted review
Rated 1 out of 5 stars

Baxters Baby Beetroots

Wholesome Scottish cooking? - it isn't!
The positve? - it took me back to my childhood
wading through my mother's over-cooked mush!
And the vinegar? cheap, tangy acid

Over-cooked mush that made my eyes water!

April 12, 2024
Unprompted review
Rated 1 out of 5 stars

Fray Bentos never again

Bought a Fray Bentos chicken pie in a tin while camping in England. The content was shocking. A lot of miniscule pieces of something or other without any taste at all as well as some thin thin gravy also without taste. Morrisons chicken pie was like a 5 star Michelén meal in comparisen. Poo-ha-da-da as we say in Danish

October 8, 2023
Unprompted review
Rated 2 out of 5 stars

Poor experience of Carrot & Butter Bean Soup

Don't understand why your Carrot & Butter bean soup has so many good reviews, I had it for lunch yesterday and found the base soup tasteless and too thin, and the beans were only half cooked, crunchy in fact! I will never buy again.

April 4, 2024
Unprompted review
Rated 1 out of 5 stars

Watery

Watery, tasteless, rip-off. Something has gone seriously wrong at Baxters.

March 29, 2024
Unprompted review
Rated 1 out of 5 stars

I have bought Baxters Carrot and…

I have bought Baxters Carrot and Butterbean soup for a number of years. Early this year the Butterbeans in the soup were hard, as if uncooked, much smaller than in the past, with a silvery striped surface. Eating made we feel unwell. Just tried another batch and the beans are the same, inedible. The overall flavour of the soup is awful now.
GM beans maybe?
Would not recommend this product now.

March 26, 2024
Unprompted review
Rated 1 out of 5 stars

Garden Soup - need a straw to drink it!

Got a cold so thought I would get nice soup, full of veg. The Baxter Country Garden was one of the more expensive soups on offer at £2.00. Now it is only £2.00 but for a small tin of soup that felt quite expensive.

This is by way to worst soup I have had. It is just a tasteless bowl of water. Actually, that is harsh on water. Water is much thicker!

While it does have some veg. swimming about, it is cut up so small, it has little to no taste. That combined with lack of it.

I should have went for the Supermarket brand which was less then half price.

How you can get it so wrong is beyond me.

March 21, 2024
Unprompted review
Rated 1 out of 5 stars

If I could put 0 I would .absolutely…

If I could put 0 I would .absolutely disgusted by your Highlands beef broth ,if I'd wanted a bowl off waterd down gravy with a small spoon off veg and barley and no meat whatsoever I could off made a better job myself. I thought it might off been a dodgy tin ,butt the second was exactly the same. Disgusting. I bet the people at the top are laughing there heads off

February 19, 2024
Unprompted review
Rated 1 out of 5 stars

I just had a bowl of Baxter’s cream of…

I just had a bowl of Baxter’s cream of mushroom soup and I would say if I cooked a leather sole it would have tasted better!! For goodness sake surely it’s not hard to add a little flavour to it!! I don’t think you are reading your reviews as you have over 80% at 1 star and that’s only because we don’t have an option for a zero star. Come on ! Make a better effort . Seriously! Not good enough!!

February 19, 2024
Unprompted review
Rated 1 out of 5 stars

Been brought up with Yr tin pies…

Been brought up with Yr tin pies throughout my childhood,no problem at all, I recently bought one of your steak and kidney puddings in poundland and cook via microwave, thought the suet was disgusting, I've been put off from fray bentos for good.

February 14, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look