Bay's Kitchen Reviews 62

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I was a regular buyer of their vegetable stock, which I thought was worth the high price. However, when I opened a jar and found the texture of the stock runny, instead of thick like normal, and didn'... See more

Rated 2 out of 5 stars

Ok never wrote a review before but just eaten there tikka masala stir in sauce with some free range chicken bland tasteless expensive I have tried many of there sauces and they all tasted the same I j... See more

Company replied

Rated 1 out of 5 stars

Ordered the recipe book. There are a handful of actual recipes in the back, the rest require a jar of Bays kitchen sauce:- so this is completely useless to me. I want to actually cook from scratch not... See more

Company replied

Rated 5 out of 5 stars

Take advantage of the free Jaffrezi offer! Like all the Bay's sauces we have tried it was a major success. We have just enjoyed the Bays Jalfrezi Marinated Chicken Thighs recipe - dishes just being w... See more

Company replied

Company details

  1. Food Producer

Written by the company

Bay’s Kitchen produce award-winning, Low FODMAP, Gluten Free, Dairy Free, convenient, great tasting foods - most of which are Vegan too! Our founder, Bay Burdett, was diagnosed with IBS in 2015, after years of suffering IBS symptoms and was advised to follow a Low FODMAP Diet. It requires you to eliminate foods high in FODMAPs, which can be naturally found in foods as well as in additives. Bay soon realised there were few convenient Low FODMAP foods available and having found out that 20% of the world population are diagnosed with IBS, she knew she couldn't be the only one looking for the foods which don’t contain hard-to-digest ingredients, such as onion & garlic. And so Bay's Kitchen was born!


Contact info

2.8

Average

TrustScore 3 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Lousy customer service.

I was a regular buyer of their vegetable stock, which I thought was worth the high price. However, when I opened a jar and found the texture of the stock runny, instead of thick like normal, and didn't taste the same. I tried to get in touch to see if it was ok to use and received no reply at first. I had to write twice. When I did get a reply they said it wasn't normal but they couldn't replace the jar as they had run out of stock, did I use anything else? I said I didn't but would like to try the thai sauces but havent heard anything since. Crickets. I have been a loyal customer for a long time, ain't no more. Very disappointing.

September 21, 2025
Unprompted review
Rated 1 out of 5 stars

Items didn’t arrive

Items didn’t arrive, despite money being taken. No response from the company. Had to get refund via PayPal but the delivery charge is still outstanding. Disappointing.

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Just wanted to say how happy I am that's I've found Bays kitchen, after have tummy issues for over 17 years and not being able to stomach a lot of food, I'd given up with the hope that I would ever eat certain meals again.
That was until I accidentally found their website and ordered their chicken Korma curry sauce and their chicken stock, the curry was wonderful, so full of flavour. Even my family members said it was full of flavour and tasty and touch wood for the first time in years I've been able to eat a curry. I'll be ordering more of their jars.
The chicken stock has lots of flavour aswell, lovely in gravy or soups / casseroles.

Ordered on a bank holiday and was delivered 3 days later, so fast delivery and I was kept updated the whole time.

August 30, 2024
Unprompted review
Rated 4 out of 5 stars

Product are great and make life so much easier

Product are great and make life so much easier when living with the need for a restricted diet. Service has been brilliant, products delivered on time, everytime I order.

Only comment, is they could do with a greater range of low fat cooking sauces for those of us that need a low fodmap, low fat diet but enjoy variety.

Either way still a brilliant company, I will keep ordering from

April 13, 2024
Unprompted review
Rated 5 out of 5 stars

Life and time saving if you have IBS

I’m so happy that I found this company, makes cooking with IBS so much easier! I used to cook everything from scratch to avoid garlic and onion and sometimes you just want a quick meal. I saw some negative comments about flavour/consistency - these people probably never tried to cook low fodmap meals from scratch! Sometimes you just won’t be able to get the same flavour, I love spicy arrabiata, korma and tikka masala. Also so happy I can finally eat ketchup and bbq sauce!

October 26, 2023
Unprompted review
Rated 2 out of 5 stars

Good intentions but execution needs improvement

I bought 4 products recently. Chicken stock, tomato ketchup, tomato and red pepper chutney and mango and pineapple chutney.

I am yet to try the first two but I was very disappointed with the taste and consistency of the latter two. They were both quite liquidy in consistency and the predominant taste was sugar. I expected it to be more flavour some and perhaps have some added spices or something to enhance the flavours but nothing. I also expect chutneys to have more substance about them rather than a liquid consistency.

I would give it 2.5 stars if I could because I haven't tasted the other two yet.

I went on the website to see what to do if you're not satisfied with the product but couldn't find anything. I feel like I wasted my money but I'm glad I tried it anyway. Delivery was quick which is good.

I won't be buying from BK again. I like what they are trying to do but I think their products need improvement.

September 2, 2023
Unprompted review
Bay's Kitchen logo

Reply from Bay's Kitchen

Hi, we are so sorry you were disappointed with some of our products. This is disappointing as a small business, and we can't apologise enough. Please could you email sales@bayskitchen.com with some more information about the products you tried, your order number, the products use by dates and batch codes (if you still have their packaging) so that we can investigate this further and rectify this situation? Many thanks and we hope to hear from you soon. Thank you for your feedback about finding it difficult to contact us. We are making it more obvious on our website how to contact us and will be putting leaflets within the parcels too to direct people to our customer service department.

Rated 5 out of 5 stars

Amazing first delivery

Amazing first delivery. Ordered later on Friday afternoon and delivered today Sunday lunchtime. All well packaged too.
Really looking forward to trying them. Recently been told to follow Fodmap diet and awaiting a dietician appointment. In the meantime, I've been trying to make changes myself and I was feeling really down during the week about how I'm feeling generally, but also because of how limited my dietary intake is at the moment. A friend shared a referral coupon for £10 off and said he really enjoyed the range of products on offer, and so I decided to give these a try. Looking forward to planning my meals for the next week or two now.

June 11, 2023
Unprompted review
Bay's Kitchen logo

Reply from Bay's Kitchen

Thank you for your lovely review, so glad your friend shared the referral and really hope you enjoy our products!

Rated 5 out of 5 stars

What a saviour to have good ready-made low FODMAP options

Excellent quality food options - I've tried everything and look forward to them expanding their range. Ordering on their website is quick and easy, and they often have excellent value bundle offers. Delivery is fast and parcel is very well packaged. You have really made my life that much easier by having good ready-made meal options because having to prepare low FODMAP meals day in and day out gets a bit tiring.

June 28, 2022
Unprompted review
Bay's Kitchen logo

Reply from Bay's Kitchen

Thank you so much for this lovely review, Helen.

Rated 5 out of 5 stars

On low fodmap diet and the curry sauces…

On low fodmap diet and the curry sauces are brilliant, tikka masala is my favourite, would recommend even if no intolerances.

April 19, 2022
Unprompted review
Bay's Kitchen logo

Reply from Bay's Kitchen

Thank you for your review, Susan. We are so glad that you are enjoying our products.

Rated 5 out of 5 stars

I'm so glad I found this company

I'm so glad I found this company. As someone who loves curries etc but gets IBS flare ups every time I eat one, finding this company has been the best. The Thai curry is as good as a take away but a lot cheaper! Ive just got their stocks which are also great along with the maple chipotle. It's just nice knowing I can grab one of their jars without having to go through the ingredients with a fine tooth comb. Others say they are expensive but with the quality and taste of these products,they're totally worth it. If you sign up they offer special discounts too.

January 6, 2022
Unprompted review
Bay's Kitchen logo

Reply from Bay's Kitchen

Thank you so much for this fantastic review, Jenna.

Rated 1 out of 5 stars

Recipe book useless

Ordered the recipe book. There are a handful of actual recipes in the back, the rest require a jar of Bays kitchen sauce:- so this is completely useless to me. I want to actually cook from scratch not have to use a jar of sauce every meal! Takes the mickey charging for this marketing booklet!

December 30, 2021
Unprompted review
Bay's Kitchen logo

Reply from Bay's Kitchen

Hi Jennifer, we are so sorry to hear that our recipe booklet was not what you were expecting. We do put in the description of the book on our website that many of the recipes are inspiration for using our products: "Bay’s Kitchen Recipe Booklet features over 40 delicious, Low FODMAP, Gluten Free recipes, many of which provide inspiration for using our sauces and some use our concentrated stocks too!". In light of your comment, we will ensure that this is as clear as it can be. We have priced our recipe booklet accordingly as it is much less expensive (at just £2.95) than those you would purchase to cook solely from scratch. We will be contacting you via email to rectify this situation and once again, we are sorry for the inconvenience caused.

Rated 5 out of 5 stars

SO GRATEFUL TO BAYS KITCHEN

I've used Bay's Kitchen products for some time now, mainly the chicken and beef stocks which are great. I recently ordered more and included the Thai Green Curry. I used this with the chicken stock and made a delicious tasting stock in which I cooked chicken, green beans, sweet potatoes, red peppers, a few potatoes, spinach and rinsed canned lentils. I live alone so batch cook. I can only say it is delicious. I've had it twice now with rice and have frozen the rest so I have more meals to look forward to. It really is marvellous to be able to buy safe, low fodmap ingredients. Thank you Bays Kitchen.

November 12, 2021
Unprompted review
Bay's Kitchen logo

Reply from Bay's Kitchen

Thank you so much for this lovely review, June.

Rated 5 out of 5 stars

Thanks so much for setting up this…

Thanks so much for setting up this company, I suffer with ibs and have tried most of your items and am so pleased I can finally have tasty convenient food with out worrying about onions and garlic

October 8, 2021
Unprompted review
Bay's Kitchen logo

Reply from Bay's Kitchen

Thank you for this lovely review, Becky. We are so glad that you are enjoying our products.

Rated 5 out of 5 stars

Thanks so much for setting up this…

Thanks so much for setting up this company, i suffer with ibs and have tried most of your items and am so pleased I can finally have tasty convenient food 😋

September 24, 2021
Unprompted review
Bay's Kitchen logo

Reply from Bay's Kitchen

Thank you so much for your review Debs, it means so much to us. We are so glad that you like our products and that they are helping you.

Rated 5 out of 5 stars

An exciting find

An exciting find! Low Fodmap sauces! Good choice. Ordering easy and very quick delivery. All safely packed. Have only had one so far, Ketzu curry, and it delicious so looking forward to trying the next one.

September 21, 2021
Unprompted review
Bay's Kitchen logo

Reply from Bay's Kitchen

Thank you for your kind review Mary. We are so glad that you're enjoying our sauces.

Rated 5 out of 5 stars

Amazing sauces every time!

Amazing sauces every time!
I wouldn't have been able to manage the FODMAP diet without Bays Kitchen sauces.

September 6, 2021
Unprompted review
Bay's Kitchen logo

Reply from Bay's Kitchen

Thank you so much for your kind review. We are glad to hear that our sauces are helping with your low FODMAP journey.

Rated 5 out of 5 stars

I have been using these products for…a month

Both my husband and I are very happy with these products. I use the cook in sauces once or twice a week for tasty easy meals. The stocks are great to add flavour to home made soup and stews and the mayonnaise livens up sandwiches and salads. Also so glad to have found sauces that do not include onions and garlic or unnecessary ingredients.

August 21, 2021
Unprompted review
Bay's Kitchen logo

Reply from Bay's Kitchen

Thank you for your kind review, Christine. We are so glad that you and your husband are enjoying our products.

Rated 5 out of 5 stars

Mild korma paste, Veggie Stock and Recipes

Tried the mild korma paste and veggie stock. Both nice and tasty, delivered quickly. I am a.massive fan of the recipes too. It can be really hard to find things that are low FODMAP to eat and the recipes are such a help (and delicious to boot!)

August 20, 2021
Unprompted review
Bay's Kitchen logo

Reply from Bay's Kitchen

Thanks so much for your lovely review Emily! So happy you enjoy our products and recipes!

Rated 5 out of 5 stars

Lovely sauces

Lovely sauces that don't upset my tummy. Amazing to finally be able to get a ready made sauce that's fodmap friendly. Customer service is great too. I'm keeping the cupboard stocked up for quick meals.

August 19, 2021
Unprompted review
Bay's Kitchen logo

Reply from Bay's Kitchen

Thanks for your kind review Louise! So glad you enjoy our products and they work for your tummy!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look