Bazta.com Reviews 

1,230
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about unexpected monthly memberships and clarity issues during checkout. People also experienced unexpected recurring charges on their personal bank statements and occasionally received incorrect items or wrong colors in the mail. Though some customers faced issues with subscriptions, a few reviewers were happy with the quality of the products and mentioned that deliveries arrived safely and on time. Consumers also noted that the initial ordering process was very straightforward and company communication was quite helpful when placing purchases online.

What people talk about most

Subscription

Customers consistently note negative experiences with subscription services, reporting that they were... See more

Product

Reviewers highlight ambiguous aspects of product purchases, with opinions varying widely among consumers.... See more

Order

Users describe negative interactions with order processes, frequently highlighting unexpected recurring fees.... See more

Payment

People report negative experiences with payment, highlighting unexpected subscription fees charged monthly.... See more

Price

Reviewers mention ambiguous feedback about price, with many expressing frustration over unexpected monthly... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I’m sent a reminder to leave feedback on a parcel that wasn’t delivered with the following information: Delivery failed – size or unexpected issue. Three days later I have no update, as it’s... See more

Rated 1 out of 5 stars

Fraudcompany! They have been charging me double "membership" for several months! Noticed and cancelled my membership in january. Since then I have been trying to get my money back, but it seems hopele... See more


Company details


Contact info

2.4

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 3% of negative reviews

Typically replies within 1 week

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2.4

All reviews

(1,230)

442 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I read reviews after buying softlan and…

I read reviews after buying softlan and I was angry that i didn’t read it before etc. but my package came very good packed excellent quality and i really hope that i will buy again because is worth it.Also customer support answered my questions next day even though some people saying no support answer. Thank you Bazta I will be regular customer

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

Subscription trap

Total subscription trap. I never intentionally signed up for a membership. They refuse to refund even when you invoke the 14-day cooling-off period. Absolutely predatory business model. Save your money and shop elsewhere.

January 9, 2026
Unprompted review
Rated 1 out of 5 stars

I placed an order thinking I was buying…

I placed an order thinking I was buying a product at a discounted price. Only later did I discover that a paid membership was activated automatically. The information about the subscription was not clearly presented at checkout and there was no separate, explicit choice to opt out.

When I contacted customer service, they refused a refund and simply stated that I had “accepted” the membership. This feels misleading and poorly designed, and it completely broke my trust.

I would not have placed the order if it had been clear that it involved a recurring monthly fee. As a result, I will not be ordering from this company again.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM alert!! NIGHTMARE

SCAM alert!!

Prices look okay but they will sneakly charge you a monthly subscription without any information. You will need really to click around. Tried to cancel it multiple times but the customer service is not responding at alll. Nightmare to avoid.

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

This has to be one of the worst company…

This has to be one of the worst company to order fragrance from, not only do they sign you up to a membership and take money out of your account as soon as you purchase, the package came dirty and the corner of the box was destroyed. I paid for delivery shipping and it wasn’t even delivered to my home address.

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

nice products

if you take your time and buy before you need its very nice,good products,good communication,the parcel very safe arrived today,good job i will order again wend i need,ty

January 3, 2026
Rated 1 out of 5 stars

This company is a clear scam

This company is a clear scam. They deduct a monthly subscription fee without informing you in advance. They say it is impossible to get reimbursed. Although totally in violation with applicable e-commerce and B2C laws, it is very difficult to recover your money.

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

I didnt receive my package, I wont leave it like that

I ve made a order on 25.12.2025 and to this day I still didnt receive my package, I sent them 3 mail messages already, no response, I dont know how can you treat your clients like that. If nothing will change in 2 days Im about to take some serious steps I may even call a lawyer because I wont let anybody treat me like that.

January 4, 2026
Unprompted review
Rated 1 out of 5 stars

Didn't get my order and I ordered it on…

Didn't get my order and I ordered it on 14th Nov. They took a membership of 14.95 on top of that which I didn't sign up to and there customer service is shocking they do not reply to you at all. Biggest scam of a company I've ever dealt with

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

After shipping they charge you £9,95…

After shipping they charge you £9,95 for membership. You don’t see it when you make an order. So if you decided to make an order, cancel that membership after order from your profile.

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

Didn’t received my packet after 10 days…

Didn’t received my packet after 10 days and I’m gone for two weeks soon

December 4, 2025
Bazta.com logo

Reply from Bazta.com

Hi,

Thank you for your review. We understand how frustrating it is not to have received your order yet, especially when you are about to be away.

Please contact our customer support at support@bazta.com
with your order number, and we will check the shipment status immediately and help find the best possible solution for you.

Kind regards
Bazta

Rated 1 out of 5 stars

SCAM

I got my order, but they also subscribed me to a membership I cannot cancel in my account settings so I had to block them in my bank app. I still receive attempts from them to charge for subscription.

December 7, 2025
Unprompted review

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