We used BBcastle Hire for our daughter’s 7th birthday and would definitely recommend them. The staff were amazing from the start, I had a few questions before booking, and they were really helpful... See more
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Booked bbcastles last year for my sons first birthday party and again hired a hall where they was recommend (i was going to use them again anyway) again brilliant service fast professional and on time... See more
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We booked last minute for our 4 year olds birthday. They had great communication, prompt delivery and rang before collection. Will definitely book with them again. The 2 guys who collected it as well... See more
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I had booked well in advance for my sons 3rd birthday party, the drop off was supposed to be at 11:00 on the Saturday, it got to 11:30 and I hadn’t heard anything no message to say they were r... See more
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Company details
Written by the company
Who We Are: BBCastle Hire is a premier provider of bouncy castles and event equipment, proudly serving the vibrant community of Leicestershire. As a family-owned business, we understand the importance of creating unforgettable moments, and we're dedicated to bringing joy and laughter to your celebrations. What We Offer: 🎈 Diverse Selection: Explore our extensive range of bouncy castles, each designed to cater to various themes and age groups. From enchanting princess castles to thrilling mega slides, we have the perfect fit for every occasion. 🌟 Professional Service: Our commitment to excellence is reflected in our professional and reliable service. From prompt deliveries to ensuring safety protocols, we prioritise your satisfaction and peace of mind. 🎊 Specialised Packages: Discover our curated packages that combine multiple attractions for an all-in-one entertainment experience. Whether it's a birthday party, corporate event, or community gathering, our packages are tailored to meet your unique needs. Why Choose BBCastle Hire?: 👑 Local Expertise: As proud members of the Leicestershire community, we bring a deep understanding of local events and a commitment to making each celebration truly special. 📆 Flexible Booking: We offer flexible booking options to secure your preferred date, ensuring you have the perfect entertainment for your upcoming festivities. 💼 Customer-Centric Approach: Your satisfaction is our priority. We go the extra mile to accommodate your requests, answer your queries, and make the booking process seamless. At BBCastle Hire, we don't just provide bouncy castles; we create experiences that leave smiles on faces and memories that last a lifetime. Let the celebration begin! 🎉🎂
Contact info
United Kingdom
- 07906256238
- info@bbcastlehire.co.uk
- bbcastlehire.co.uk
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Great customer service
Great customer service. Called a couple to times because I had a few questions and they were promptly answered. Very good communication. Arrived at the agreed time at the venue,equipment was assembled with no issues, so I highly recommend BB Castle Hire.
August 3, 2024
Unprompted review
Reply from BBCastle Hire
We're delighted to hear that you've had amazing experiences with our service and staff. We always strive to go the extra mile for our customers, and it's great to know we've met your expectations. We look forward to serving you again in the future!
Thank you so much for booking with BBcastle hire.
Great service on time fast and…
Great service on time fast and efficient will defo be using there services agin
July 14, 2024
Unprompted review
Reply from BBCastle Hire
Hi Rossi,
Thank you for the fantastic review! We're delighted to hear you were pleased with our prompt and efficient service. We look forward to serving you again in the future!
Best regards,
The BBCastle Hire Team
Friendly
Friendly, polite, helpful, good time keeping, excellent communication from the booking to the picking up of the bouncing castle. I recommend BBCastle Hire to my family and friends.
July 13, 2024
Unprompted review
Reply from BBCastle Hire
Hi Benedicte,
Thank you so much for your kind review! We're thrilled to hear that you found our team friendly, polite, and helpful, and that our communication and timekeeping met your expectations. Your recommendation means a lot to us. We look forward to serving you, your family, and friends in the future!
Best regards,
The BBCastle Hire Team
Excellent service
We used BB Castle hire for our event on 6 July, hiring the penalty shoot out and Gladiator duel inflatables…products were great, communication was excellent both at booking and in the lead up to the event. Lee was able to accommodate our specific timing requirements and everything was very efficient on the day. Thoroughly recommend and would definitely use again!
July 6, 2024
Unprompted review
Reply from BBCastle Hire
Hi Claire,
Thank you for your wonderful review! We're delighted to hear that you enjoyed the penalty shootout and Gladiator duel inflatables. It's great to know our communication and efficiency met your expectations. Lee and the team always strive to accommodate specific requirements, and we're pleased it all worked smoothly for your event. We look forward to serving you again in the future!
Best regards,
The BBCastle Hire Team
We hired a bouncy castle for our event
We hired a bouncy castle for our event, really happy with the service provided. Very helpful, prompt delivery and collection. Definitely recommend
July 6, 2024
Unprompted review
Reply from BBCastle Hire
Hi Ray,
Thank you for your kind words and for choosing us for your event! We're thrilled to hear you were happy with our service, delivery, and collection. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Best regards,
The BBCastle Hire Team
Could not recommend This company enough
We hired the 10ft Mega slide and large celebration castle, the delivery was prompt, set-up and payment was straight forward, drivers were patient with finding the space to set up and got on with the job without any fuss.
Lee provided excellent customer service when booking, great communication and up front information about any extra costs relating to late collection.
July 6, 2024
Unprompted review
Reply from BBCastle Hire
Hi Muhammed,
Thank you so much for your fantastic review! We're delighted to hear that you enjoyed the 10ft Mega Slide and large celebration castle. Our team strives to make the entire process as smooth as possible, from delivery and setup to payment and collection. It's great to know that Lee's excellent customer service and clear communication added to your positive experience.
We look forward to serving you again in the future!
Best regards,
The BBCastle Hire Team
Prompt delivery
Prompt delivery and collection as pre arranged. The kids loved the. Bouncy castle and it made the party. Thank you!
June 30, 2024
Unprompted review
Reply from BBCastle Hire
Hi Gemma,
Thank you for your lovely review! We're thrilled to hear that the bouncy castle was a hit and made your party special. We pride ourselves on prompt delivery and collection, so we're glad to know it worked well for you.
We look forward to serving you again in the future!
Best regards,
The BBCastle Hire Team
Frozen bouncy castle
Booked a frozen castle for my child’s 3rd birthday party, BBCase hire were very accommodating they were able to drop off and collect around my choosen times. They sent a confirmation email 5 days before the event with all the information on which was useful
Drop off and collection was very smooth & quick. Very happy with the service I received, professional, reliable & friendly.
The castle was lovely too, nice & clean just like it was advertised on the website, they were also a lot cheaper than other companies I looked at. I will definitely be using this company again and recommending. Thank you
June 29, 2024
Unprompted review
Reply from BBCastle Hire
Hi Jade,
Thank you so much for your wonderful review! We're delighted to hear that your child's birthday party was a success and that you were pleased with our service. It’s great to know that our confirmation process, smooth drop-off and collection, and clean, affordable bouncy castles met your expectations.
We appreciate your recommendation and look forward to helping you with future events.
Thank you again for choosing BBcastle Hire!
Best regards,
The BBCastle Hire Team
Booked for a PFA Fun Day at School
Booked for a PFA Fun Day at school, recommended by another member of the PFA and reassured by the fact that the inflatables are safety checked and insured. Best price I could find for giant slide and bouncy castle package and the slide was perfect for this sort of event because children can go up and down quickly so the queue moves quickly. Read that the inflatable could arrive anytime between 7am and 12pm which didn't work because of the school lunch break so phoned to ask whether it was possible to arrange a later drop off, they agreed to arrive at 1.30pm. Also, needed collection between 5pm and 6pm and called to check this would be possible. Thankfully, since it was a Friday (and maybe because we needed less time rather than more), it was. Normally, the first one they drop off is the first one they collect. Recommend calling if you need drop off and pick up within a timeframe, they are as accommodating as they can be within their schedule. Clean, enjoyable, high quality inflatables, set up and put down professionally, great customer service (I also called to pay by BACS and again to check the length of the cables, they were very patient!).
June 28, 2024
Unprompted review
Reply from BBCastle Hire
Hi Hazel,
Thank you so much for your wonderful and detailed review! We're delighted to hear that the Mega Slide and Bouncy Castle were a hit at your PFA Fun Day and that our inflatables' safety checks and insurance gave you peace of mind.
We're glad we could accommodate your specific drop-off and pick-up times and that our team was able to provide the flexibility you needed for a smooth event. It's great to know that our customer service met your expectations, and we appreciate your patience as we worked to meet your requirements.
BBcastle
BBcastle, you guys really are an amazing company. Your services are a great price and kept to such a high standard, you're constantly expanding the services you offer to cater to more interests, your attention to detail is spot on and you guys really care about your customers and it shows by all your return bookings and recommendations. I wouldn't use anyone else, keep it up! X
June 1, 2024
Unprompted review
Reply from BBCastle Hire
Hi Lisa,
Thank you so much for your kind words! We're thrilled to hear that you appreciate our services, attention to detail, and commitment to expanding our offerings. Knowing that our efforts to provide high-quality and customer-focused experiences are recognised and valued means the world to us.
Your loyalty and support are greatly appreciated, and we look forward to continuing to serve you with the best possible experience. Thanks again for your fantastic feedback!
Best regards,
The BBCastle Hire Team
We hired a Disco dome
We hired a Disco dome, which was amazing kids loved it however the service was disgusting and because of this I will never use this firm again which is a shame. Booked the castle from 7am it arrived late at 1130 I paid extra for an 8pm pick up I addressed this with the guy when he arrived and as a good will gesture he said we could keep it over night and he would collect it following day at 5pm. The next day he turns up at 1230 to collect the castle I couldn’t believe it and the way he spoke to my mum was disgusting when she reminded him he agreed 5pm he totally denied and was just really rude about it. We offered to pay extra just to make the kids happy as we had invited their friends around again but he refused which was incredibly disappointing i will not be using their service again.
June 2, 2024
Unprompted review
Reply from BBCastle Hire
Thank you for your feedback. We’re glad to hear the kids enjoyed the Disco Dome.
However, we must clarify a few points regarding your booking. All our deliveries are scheduled between 7:00 AM and 12:00 PM, as stated in the booking terms that all customers read and sign. Your Disco Dome was delivered within this timeframe at 11:30 AM.
Regarding the pick-up time, we do not offer a 5:00 PM FREE overnight collection due to our commitments with other collections. The arrangement made with the male at the property was for collection sometime in the afternoon, which was communicated via text message to the contact number provided. Our driver made every effort to accommodate a later collection time, but logistically, it was not possible.
We strive to provide the best service and apologise for any misunderstanding or inconvenience caused.
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I’ve used bbcastles for years. They’ve got an amazing selection of different castles to suit different age groups. I highly recommend these guys, they are on time. Very polite and castles are spotless and clean.
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August 26, 2023
Unprompted review
Reply from BBCastle Hire
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with BBCastle Hire. We appreciate your kind words and are delighted that we could contribute to the success of your event
Friendly Service
Used them summer this year. Really nice equipment and very friendly service.
August 10, 2023
Unprompted review
Reply from BBCastle Hire
Thank you so much for your kind words! We're thrilled to hear you had a fantastic experience with BBCastle Hire. Your feedback means the world to us! 🌟🎉
Excellent company
Used BB Castle Hire a couple of times now and they’re an excellent company to use. Very polite and professional. Would highly recommend them.
November 22, 2023
Unprompted review
Reply from BBCastle Hire
Thank you so much for your kind words! We're thrilled to hear you had a fantastic experience with BBCastle Hire. Your feedback means the world to us! 🌟🎉
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