Had a couple questions on my order and they were answered quickly and professionally. Just took delivery of my new grill and you can tell there was pride in how it was placed and held on the skid. I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service , polite person that took my order. (Marylyn), who. Sent me a thank card. Product came well protected to prevent damage. Veteran owned company. I highly recommend them for all... See more
Reliable. Fast. Responsive. I was previously ordering from a competitor. On both occasions I had waited months for my shipment. Recently I discovered your store and both times I have ordered my servic... See more
I have been trying to buy Napoleon Rogue 425 alternative top grill for over a year. 3 attempts with 3 different online sellers resulted in them taking my money only to send me an email days later s... See more
Napoleon Prestige PRO/Prestige 500 Cover
(43)
Whiteford's Cayenne Pepper Sauce - 10 oz.
(40)
Napoleon PHANTOM Prestige 500 RSIB Gas Grill, Infrared Side and Rear Burner (New 2023 Model)
(32)
Three Little Pigs Kansas City Touch of Cherry BBQ Rub - 5lb.
(28)
Three Little Pigs Championship Rub - 5lb.
(20)
Napoleon Prestige PRO/Prestige 665 Cover
(18)
Napoleon Rotisserie Grill Basket
(18)
Whiteford's Sweet & Spicy BBQ Sauce - 19 oz.
(16)
Napoleon PHANTOM Prestige 500 RSIB Gas Grill, Infrared Side and Rear Burner (2023 Model) - Propane
(13)
Napoleon Drip Pan Liner for PRO/Prestige 500 models 3 Pack
(11)
Company details
Written by the company
The BBQ Authority is the premier source for all your BBQ needs. We search the country for the absolute best in the BBQ world to make your BBQ experience the very best with a broad selection of high-quality items.
Contact info
2141 Internationale Pkwy, 60517, Woodridge, United States
- 866-238-9228
- customer-service@bbq-authority.com
- bbq-authority.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From placing the order to receiving the…
From placing the order to receiving the order, everything was on point
March 12, 2026
Don't ship glass light bulbs in…
Don't ship glass light bulbs in flexible envelopes. As far as I know the bulb is intact since I have not installed it yet. The OEM box it was in, was flattened.
Seriously, shipping companies are not your friend. Use a box.
March 28, 2026
No communication on order service for…
No communication on order status for at least 6 day. Once communication status was established, I was informed my order could not be fufilled
March 24, 2026
Purchase of Napoleon Prestige Grill
Recently purchased a Napoleon Prestige Grill- Communication after order placement was excellent and the grill arrived quickly - one week later. Packaging was exceptional and delivery via Fed-ex was timely and without problems. BBQ authority provided an excellent value offering free grill cover and additional discounts. With our delivery was a gift of hot sauces and a kind note thanking us for our purchase. We are happy customers and will definitely order from BBQ Authority in the future!
March 24, 2026
Perfect
Perfect, experience from sign up to receipt of order. I ordered because I saw veteran owned.
Vietnam veteran
March 31, 2026
I received exactly what I ordered in a…
I received exactly what I ordered in a timely manner.
March 24, 2026
Fast shipping and great customer…
Fast shipping and great customer support! Price is hard to beat as well.
March 30, 2026
BBQ Authority was great to deal with
BBQ Authority was great to deal with. They had the most competitive pricing and super fast shipping.I would definitely recommend them and order from them again.
March 20, 2026
Excellent experience
Quick, well packaged, great product, excellent price. Questions I had were answered quickly. Greatly appreciate the hot sauce as well.
March 23, 2026
Outstanding company
Outstanding company, everything as advertised and shipped fairly quickly!
March 17, 2026
The quality and efficiency of the…
The quality and efficiency of the shipment. Very well packaged.
Will be ordering again and again
March 14, 2026
Grill review
The grill was exactly what I was looking for. In shipped quickly for free and arrived in great shape
March 22, 2026
My purchase—which included a BBQ…
My purchase—which included a BBQ Authority —was secure and a positive experience. The price was excellent, and the quality of the item was very high. My package arrived on time
March 23, 2026
Best hot sauce ever …
Ease of ordering.
I absolutely love the Whitefords cayenne sauce. Hands down my favorite, flavorful, goes with virtually anything and has a wonderful heat/flavor balance.
March 23, 2026
Great products and responsive
Great products and responsive. I really like everything about the company
March 22, 2026
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