BBQGuys.com Reviews 621

Sent us broken items. We emailed as soon as we opened their packaging and they claim it's outside their damage policy. Makes no sense. Beware of these guys

This smoker is heavy(dbl wall) bulky(taller for better smoke circulation) and easy to use..... AND my BBQ son is very happy with it.

Order came on time piece was a perfect would definitely order from you them again great service.

Updated review, after a very rocky start with CS and Smokin Tex, problem has now been resolved through diligent CS staff. Very grateful

Very impressed with BBQGuys.com! We ordered the full griddle insert for our Weber Spirit 300 series. Weber.com was out of stock and didn’t know when they would be back in stock. So we went to the BBQGuys.com, they had it in stock, and for the same price Weber.com had. Very fast shipping!

My grill is about 20 yrs old and needed an igniter and new burner. I received the order promptly. The only issue is that the replacement burner sits slightly higher then the original and as a result the igniter doesn't line up properly to igniter the gas. Oh well, I've been lighting the grill with matches for over a year and am used to it. I tried to call the # on the invoice but no 9ne answers. I'm assuming that this is the only replacement burner available

Good website and e-commerce platform. Quick processing and delivered as promised. Price was higher that expected for the Weber product, but …

My only issue is with the website stating to call for best pricing. I called and got the same price that was on the website so I could have saved time by just buying on the website no reason to call. Other than that the equipment shipped fast and got everything I needed

Ordering was very simple, shipping was fast and the Blaze grill was packaged correctly. Super friendly sales representative and did exactly what he said he would do. I would definitely order from BBQ Guys again.

Greatly appreciate the outstanding customer service from Kaymen & Paige regarding issues with my outdoor icemaker. They worked diligently to cut through the red tape and resolve my problem.

Great selection. Great price. Fast shipping. Followup with tracking. All of it made for a great buying experience. Plus, we love the grill!

FAST and EFFICIENT. Like really really fast - I ordered on 1/23/23 and received them on the 25th. The doors and drawers are solid with great, substantial handles. The drawers slide well. The trash drawer slides well. I got the Contempo design trash bin, 2 door/drawer sets, and just a set of doors. Highly recommended.

Only place that had replacement parts for our charcoal grill at a reasonable price. Shipping was as promised. No complaints, have purchased from them twice and wouldn't hesitate to use them again.

Hope you don't plan on relying on their shipping times. Their website specifically stated that the product ordered would not ship for 7-10 business days after ordering. I understood that and ordered it for a time that I would be at the location I needed it (a window of about a week and a half.) After ordering and paying for the product I got an email congratulating me for my purchase and informing me that the product would not ship for 14 business days!
I emailed the company to complain because had they honored their stated shipping time of 7-10 business days, I would have gotten the product to me on time and would have been happy. Instead they simply cancelled my order all together.

I would have been a repeat and good customer. Loyalty is important to me in my business and life and I treat others the same way. This company does not deserve that.

As it turns out, it was for the best. I searched a little longer, found a somewhat local company that was selling it for less and DELIVERY was guaranteed in less than a week from ordering.

I typically do not leave reviews; however, my bad experience with BBQ Guys and their unwillingness to honor a price quote I received is extremely bad business, in my opinion. I received a price quote over the holidays with an additional discount if I ordered within a short period of time. I placed the order within that time period, but after checking out the final cost that was processed did not include the additional discount nor my BBQ reward points.

After several attempts to reach customer service I receive an e-mail back with an adjusted price. Again, this adjusted price did not match the original quote. After multiple e-mails, BBQ Guys kept changing the price and saying that the adjusted price matched the original offer. This price adjustment was only manipulating the final cost rather than taking the original price of the items less the discount offered. Simple math, correct. Not by BBQ Guys method. They just keep changing the price until you finally give in and accept what they say.

My advice to any future customers, make sure you keep records of your quotes as I did. While it did not help my case, maybe this review will prevent others from having their price quotes changed or think twice before ordering.

Great shopping experience & fast shipping! Replaced an existing Green Mountain Pellet Grill with the same grill. Great product!

I would never buy from this copy, my BBQ rubber grips came off in a month. The quality of aluminum is cheap, dents easily, three of our cabinets were dented, the refrigerator had to be replaced. The blaze grill burns everything.

BBQGuys had a good selection at a good price and shipped fast. I love my new griddle.

I ordered a BBQ prep tub for my husband for Christmas, and he loves it! Prepped 3 racks of ribs for the smoker with no problem. Ordering was simple and it shipped so fast. It was a Christmas winner!

I placed my order for a Christmas present for my son and it was actually pretty close to Christmas day. The item got here in plenty of time. Then my son had a question about the item and I was able to look at the BBQGuys site and find a reasonable answer... This is a very good online company to do business with.