On my invoice it said 2 so I will be going to bring this further as only recieved one and got a very abrupt and rude phone call by one of your sales team.
Reply from BBQ Spit Rotisseries
Hi Enda,
Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify the circumstances surrounding your order.
The Christmas promotion applicable to your purchase was “Spend $1000 on spits and receive $500 plus worth of free gifts.” As outlined in the promotion’s terms and conditions available on our website, this offer includes one freebie bundle per eligible spit order. Due to a system error, two freebie bundles were displayed on your invoice, which regrettably did not reflect the correct promotion entitlement. We sincerely apologise for this error on our part.
Once this was identified, we contacted you to ensure you were informed and provided a link to the promotion’s terms and conditions for clarity. As we did not receive a response to that message at the time, we proceeded in line with the published promotion terms to avoid any further delay to your order.
Our customer service team also attempted to contact you by phone. The call was not answered and diverted to voicemail, however the voicemail mailbox was full, which meant we were unable to leave a message nor to be connected to you. To ensure the information was clearly communicated, we followed up via SMS.
We apologise for any confusion this system error may have caused and understand how frustrating this situation could have been. Please be assured that the promotion has been applied in accordance with the published terms, and our team remains committed to clear, consistent, and respectful communication at all times.
If you would like to discuss this matter further, you are welcome to contact our customer service team directly and we will be happy to assist.
Kind Regards,
Jade D.
BBQ Spit Rotisseries