As advwrtised
Quality: 5
Value for money: 5
Reply from BBQ Spit Rotisseries
Cheers legend, appreciate it! Glad everything moved through nice and fast.
Sold by BBQ Spit Rotisseries
The information on this page is based solely on product reviews written by customers of BBQ Spit Rotisseries via Trustpilot.
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Product details
With Priority Processing, your order will be managed by one of our Online team members ahead of all other orders in our system. If the order is placed prior to 11 am AEST, we guarantee that it will be shipped that day (if stock is available at our warehouse or stores).
Rest assured with this nominal fee, your order joins our priority queue, prioritising your order over others placed without this handling fee. For example, if there is only one unit remaining of a product you purchase, Priority Processing will ensure this unit is allocated to your order above all others.
If your item is out of stock, you will be assigned with a team member who will be your personal contact throughout the order process, until delivery. They will contact you within 4 hours (during standard business hours) to offer you a suitable substitute, a refund or an ETA. In the unlikely event that your order cannot be filled and a suitable substitute cannot be located, the Priority Processing charge will be refunded.
At BBQ Spit Rotisseries, we pride ourselves on customer service. Priority processing is simply for those who require accelerated shipping and more one-on-one customer service. Feel free to ask our friendly staff via our Live Chat service if you have any more queries or simply call us on 1300 002 771.
GTIN: PRIO-PROCESS
MPN: PRIO-PROCESS
All reviews
The quick response on which items were ready to ship and the one item that would not be in stock until early next year, along with the refund for that one item was fantastic, great service.
Quality: 5
Value for money: 5
Reply from BBQ Spit Rotisseries
Thank you for the kind words! Glad we could update you quickly on stock and sort the refund smoothly. Really appreciate your support.
I purchased several items and they were all well wrapped for their interstate journey. I wanted fast delivery and paid for VIP processing. I was very happy and would choose this for any future purchases.
Quality: 5
Value for money: 5
Reply from BBQ Spit Rotisseries
We appreciate you taking a moment to share your experience with us. We absolutely love it when we hear back from happy customers!
Had to pick it up from depot, as it was too heavy for delivery, there was no warning that this would happen, because of this I would not use this BBQ split roasters again if I ever needed a new BBQ.
Quality: 1
Value for money: 1
Reply from BBQ Spit Rotisseries
Hi Tim,
Thank you for your review and for taking the time to share your feedback. It appears there may have been some confusion regarding our delivery options. We do, in fact, offer home deliveries.
During the checkout process, our website provides multiple freight options. For large orders (such as pallet shipments), customers are given the choice between home delivery and delivery to a nearby depot. The depot delivery option is often $100-$200 cheaper, which makes it a popular choice. It’s possible that the second freight option was overlooked during checkout.
After receiving your review, we tested the website using your postcode, and both delivery options are indeed available. We would be happy to provide a screenshot of this test if you would like.
We strive to make our website as clear and user-friendly as possible to help customers avoid such misunderstandings. Additionally, we send confirmation emails/text messages after an order is placed, which includes information about the delivery option chosen. We encourage customers to review this confirmation to ensure the accuracy of their order details.
We sincerely apologise for any inconvenience you have experienced.
Kind Regards,
Jade D.
BBQ Spit Rotisseries
The priority order system was excellent and the Delivery was prompt as requested.
Quality: 5
Value for money: 5
Reply from BBQ Spit Rotisseries
We appreciate you taking a moment to share your experience with us. We absolutely love it when we hear back from happy customers!
Outstanding service
Quality: 5
Value for money: 5
Reply from BBQ Spit Rotisseries
Thank you so much for your review, we are happy that you are glad about our service. Thanks for your purchase.
Great service,arrived within the number of days,they said,.Aussie to NZ
Reply from BBQ Spit Rotisseries
comments like these make us love what we do. Enjoy!
Delivery was so fast and delivered on time
Quality: 5
Value for money: 5
Reply from BBQ Spit Rotisseries
Amazing. Thank you so much for your review!
Very fast very efficient
Quality: 5
Value for money: 5
Reply from BBQ Spit Rotisseries
Comments like these make us love what we do. Enjoy!
Part shipped almost immediately, I am glad I did this as Aus post and US customs delays chewed up a lot of time.
Quality: 5
Value for money: 5
Reply from BBQ Spit Rotisseries
Thank you very much Don. Glad you're happy!
Very prompt , even quicker delivery if Australian Post hadn’t sent to another town 100s of km away
Quality: 4
Value for money: 4
Reply from BBQ Spit Rotisseries
Hi Leanne, We appreciate you taking a moment to share your experience with us. We absolutely love it when we hear back from happy customers
Delivery was delayed but I expected that as we all know the difficulty couriers are having at the moment, I was kept up to date on when I could expect delivery so am happy with that
Quality: 5
Value for money: 5
Reply from BBQ Spit Rotisseries
Thank you so much Cameron for taking the time to share your thoughts. We really appreciate it!