BBQ Spit Rotisseries Reviews 3,470

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting their durability and effective performance. Many people highlight the fast and efficient delivery service, with items frequently arriving sooner than expected and in perfect condition. The customer service also receives high marks, with consumers appreciating the helpfulness and responsiveness of the staff, especially when resolving issues or providing guidance. However, some customers experienced issues with delivery, mentioning delays or problems with tracking. A few other people also felt that certain products had design flaws, such as a rotisserie skewer rod being too far from the heat source or a pizza oven being difficult to use. Additionally, some reviewers noted concerns about the build quality of specific items or the packaging of certain products.

What people talk about most

Product

People report positive experiences with product, often highlighting the quality and ease of use. Many... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speed and efficiency of... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of materials,... See more

Service

Clients share positive opinions on service, consistently praising its excellence, speed, and personalized... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the easy ordering process, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow, I have already received my order & I only placed it on Wednesday & today is Friday!! Absolutely brilliant service! More than 5 stars actually. Been kept in the loop the whole way through th... See more

Rated 5 out of 5 stars

Excellent. Problem with the delivery rectified overnight before the long weekend. We overloaded it with an oversized pig and it performed flawlessly. I bought my first setup from these guys 10yrs ago... See more

Rated 5 out of 5 stars

Beyond sensational!!! We could not have been happier with our purchase. We tested the rotisserie out with just one piece of lamb to be sure we had the timing etc right and then launched into a funct... See more

Rated 5 out of 5 stars

I have ordered several items from BBQ Spit including a new BBQ and all accessories. One of the items was a BBQ cover, and after seveal months away I returned to find the cover sun faded and split - af... See more



Company details

  1. Grill Store

About BBQ Spit Rotisseries

Written by the company


BBQSPITROTISSERIES

About us

BBQ Spit Rotisseries is Australia’s largest spit roast store. Choose from over 70 models of spit rotisseries, smokers, pizza ovens, BBQs, and spit motors.



Flaming Coals Offset Smoker BBQ

Written by the company

Flaming Coals Offset Smoker BBQ
https://bit.ly/2Z3kTT6 If you are looking for a solid and sturdy Texas-style offset smoker without breaking the budget, then the Flaming Coals Offset Smoker BBQ is the logical choice. For added durability and efficiency, this smoker is constructed out of 3 & 4mm thick steel making it strong, the extra thickness in the body means less fuel is needed to maintain your desired cooking temperatures and together with the 20mm wide heat sealing tape around the cook chambers doors makes this one of the best value, high quality offset smokers available in Australia.

Customer service guarantee, 60 day returns, 1-2 year warranties

When you join our BBQ Spit Rotisseries family, you are covered by our Customer Service Guarantee, Returns and Warranty Policies

When you join our BBQ Spit Rotisseries family, you are covered by our Customer Service Guarantee, Returns and Warranty Policies
2-year warranty on Flaming Coals motors with our own onsite technician for your peace of mind 60 day returns policy on unused products from the date of purchase in case you change your mind 24-hour Monday-Saturday phone support 3 hour response time to emails 9am-5pm Monday-Saturday Online live chat support 9am-5pm Monday-Saturday Fast dispatch within 1 working day (for in-stock items) Assembly videos and user manuals to ensure you get the support you need Online Learning & Support Centre packed full of recipes and how-to guides Our own Facebook community to share ideas, tips, photos etc.

Contact info

BBQ Spit Rotisseries

Creating Lifelong Memories Over Charcoal!


4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Ordering Online a Breeze

Person I was dealing with was efficient, proactive and knowledgeable about what I needed, and this made ordering online simple.

March 24, 2025
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Reply from BBQ Spit Rotisseries

comments like these make us love what we do. Enjoy!

Rated 5 out of 5 stars

I found the items i was looking for…

I found the items i was looking for then I had an online chat with customer service in which the representative was very helpful and directed me to the exact items, cost of items way below other suppliers, certainly recommend these guys for any outdoor BBQ equipment.

March 19, 2025
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Reply from BBQ Spit Rotisseries

Thank you so much for your review, we are happy that you are glad about our service. Thanks for your purchase.

Rated 5 out of 5 stars

Website was easy to negotiate

Website was easy to negotiate, pricing appeared good, a very smooth ordering process all around.

March 18, 2025
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Reply from BBQ Spit Rotisseries

Amazing. Thank you so much for your review.

Rated 5 out of 5 stars

Great range.

The team at Seaford were very helpful and knowledgeable. They have a great range of BBQ's, Rotisseries, Smokers & Grills. I found exactly what I wanted. I would highly recommend this store.

March 17, 2025
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Reply from BBQ Spit Rotisseries

We appreciate you taking a moment to share your experience with us. We absolutely love it when we hear back from happy customers!

Rated 5 out of 5 stars

BBQ Features were well explained by…

BBQ Features were well explained by staff member who was very friendly and helpful

March 15, 2025
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Reply from BBQ Spit Rotisseries

We appreciate you taking a moment to share your experience with us. We absolutely love it when we hear back from happy customers!

Rated 5 out of 5 stars
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Thank you so much for your review, we are happy that you are glad about our service. Thanks for your purchase.

Rated 5 out of 5 stars

Very happy with the service we…

Very happy with the service we received, spent time explaining the product, very friendly and helpful. Highly recommend.

March 5, 2025
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Reply from BBQ Spit Rotisseries

Hi Sue! We appreciate you taking a moment to share your experience with us. We absolutely love it when we hear back from happy customers!

Rated 5 out of 5 stars

The products I needed were available

The products I needed were available, ordering was easy and I received delivery the next day.

March 4, 2025
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Reply from BBQ Spit Rotisseries

We appreciate you taking a moment to share your experience with us. We absolutely love it when we hear back from happy customers!

Rated 5 out of 5 stars

Love Galley Mate BBQs.

Love Galley Mate BBQs.
Great product knowledge and helpful staff. Quick delivery.

March 3, 2025
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Reply from BBQ Spit Rotisseries

Thank you so much for your review, we are happy that you are glad about our service. Thanks for your purchase.

Rated 5 out of 5 stars

Great range with helpful

Great range with helpful, knowledgable staff

March 1, 2025
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Reply from BBQ Spit Rotisseries

We appreciate you taking a moment to share your experience with us. We absolutely love it when we hear back from happy customers!

Rated 5 out of 5 stars

Great online and instore shop for all…

Great online and instore shop for all things BBQ. No need to go anywhere else.

February 25, 2025
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Reply from BBQ Spit Rotisseries

Hi Dale! Thank you so much for your review, we are happy that you are glad about our service. Thanks for your purchase.

Rated 5 out of 5 stars

Just put my order through and it is…

Just put my order through and it is already on its way. Obviously haven`t received it yet, but the online ordering was easy.

February 25, 2025
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Reply from BBQ Spit Rotisseries

We are glad that you are happy with our service. Happy Barbequing!

Rated 1 out of 5 stars

Worst piece of tin foil ever

Worst piece of tin foil ever, also supplied all wrong sizes so nothing matches. Do not use

February 21, 2025
Unprompted review
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Reply from BBQ Spit Rotisseries

Hi Justin,

We’re really sorry to hear about your experience. That’s not what we’d want for any of our customers, and we’d love the opportunity to make things right.

We’ve looked through our system but haven’t been able to find an order under your name. We’d really appreciate it if you could share a few more details so we can investigate what’s happened and work towards a solution for you.

Our after-sales team is always happy to assist with any concerns, whether it’s a quality or sizing issue, and we’re here to help however we can. Please don’t hesitate to reach out—we’d like to sort this out for you.

Thank you so much and we'll look forward to hearing from you.

Kind Regards
Jade D.
BBQ Spit Rotisseries

Rated 4 out of 5 stars

Have always found both products and…

Have always found both products and when store was in Sydney advice ( sad that it closed ) products always well made and durable marinades like Kosmos good to use and have .

February 16, 2025
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Reply from BBQ Spit Rotisseries

Hi Steve!
We appreciate you taking a moment to share your experience with us. We absolutely love it when we hear back from happy customers!

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