BBVA Italia Reviews 8,778

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Che dire di BBVA. Una banca che ho da dicembre 2021. Mai avuto problemi, l'assistenza via chat sempre tempestiva e impeccabile, offre di continuo promozioni le banche tradizionali non offrirebbero ne... See more

Company replied

Rated 1 out of 5 stars

BBVA lures with great promotions, but as an Expat in Italy you can only benefit of it with either an Italian driver's license or Italian ID. This is not being told transparently from scratch but rathe... See more

Company replied

Rated 5 out of 5 stars

Ottima banca on line. Sempre disponibile 24 ore su 24 . App comprensibile e semplice da usare. Capitale sempre disponibile in tempi brevissimi. Interessi capitalizzati mensilmente. Tutto ok.

Company replied

Rated 5 out of 5 stars

BBVA has been really great. With a very informative customer service. However, they should have an english speaking customer service in Italy (where I am reside). And also to have an option bank accou... See more

Company replied

Company details

  1. Bank

Written by the company

Siamo una banca 100% online che ti aiuta nella gestione finanziaria di tutti i giorni


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

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Rated 5 out of 5 stars

Really good bank in Italy to have

Really good bank in Italy to have. When other banks are asking for the charges to have an account which is technically you are giving money from your pocket to store in their institutions, BBVA giving the accounts for free with cashback. That is good enough to have this bank

July 17, 2025
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Reply from BBVA Italia

Ciao Karthik, grazie per la tua recensione. A presto!

Rated 5 out of 5 stars

Complimenti banca super efficiente

App veloce e intuitiva tassi interessi attivi competitivi e accrediti mensili anziché annuali!!

July 17, 2025
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Reply from BBVA Italia

Ciao!
Ti ringraziamo per il tuo commento. Questo ci ripaga del nostro lavoro quotidiano volto a soddisfare l'esperienza dei nostri clienti. Un cordiale saluto.

Rated 5 out of 5 stars

Amazing experience with BBVA..

Amazing experience with BBVA... please include credit card option..

July 16, 2024
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Reply from BBVA Italia

Grazie mille Tejasvi! Siamo molto lieti che il nostro online banking ti sia utile nella vita quotidiana. Cordiali saluti.

Rated 5 out of 5 stars

Excellent bank

Excellent bank, super products, great App.

July 16, 2025
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Reply from BBVA Italia

Ciao Patrick, grazie per la tua recensione positiva. Un saluto!

Rated 5 out of 5 stars

🔥🔥🔥🔥

🔥🔥 i like the process

July 16, 2025
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Reply from BBVA Italia

Ciao Rajinder, ti ringraziamo per aver lasciato una recensione. A presto!

Rated 5 out of 5 stars

Best online bank

Best online bank. Highly recommend

June 20, 2025
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Reply from BBVA Italia

Ciao Mauro, ti ringraziamo per il tuo commento. Questo ci incoraggia a continuare a lavorare ogni giorno per migliorare le funzioni del nostro online banking. Cordiali saluti.

Rated 5 out of 5 stars

BBVA sta per Best Bank, Very Awesome

Che dire di BBVA. Una banca che ho da dicembre 2021. Mai avuto problemi, l'assistenza via chat sempre tempestiva e impeccabile, offre di continuo promozioni le banche tradizionali non offrirebbero neanche nei loro sogni più selvaggi (come il c/c remunerato). Arriva prima delle altre nell'offrire funzioni comode per il cliente (ad es. i bonifici istantanei, sempre stati gratuiti). Una banca totalmente gratuita, trasparente, che comunica in maniera semplice ed efficace.
Per me è e sarà la mia banca principale

June 19, 2025
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Reply from BBVA Italia

Gentile cliente, siamo lieti che di sapere che ti stia trovando bene con noi. Devi sapere che ogni giorno ci impegniamo per migliorare i nostri servizi. Un saluto.

Rated 5 out of 5 stars

Best online banking I've ever used so…

Best online banking I've ever used so far. I haven't had any issues since I started using it

June 13, 2025
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Reply from BBVA Italia

Apprezziamo molto il suo commento. Continueremo a lavorare al meglio e auspichiamo che le versioni future continuino a sorprendere piacevolmente i nostri clienti. Grazie mille, ogni suggerimento è ben accetto. Cordiali saluti.

Rated 5 out of 5 stars

Best in transfer and customer service

Best in transfer and customer service
Thank you BBVA

April 19, 2025
BBVA Italia logo

Reply from BBVA Italia

Gentile Marryjane, siamo lieti di leggere il suo commento. Ci aiuta sempre a migliorare e a continuare a lavorare. Cordiali saluti.

Rated 5 out of 5 stars

Tutto in ordine

Tutto in ordine, App fluida e interfaccia utente incredibile...

May 23, 2024
Unprompted review
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Reply from BBVA Italia

Ciao Hiness, grazie per la tua recensione. A presto

Rated 4 out of 5 stars

Call center always on line

Call center always on line, easy to reach, helped me immediately, very good.

May 2, 2025
Unprompted review
BBVA Italia logo

Reply from BBVA Italia

Ciao Toni, grazie per la tua recensione. A presto!

Rated 3 out of 5 stars

English English English language option

You are honest, its important. But I want you add english language as an option in your app, so I can undrestand the correspondence between me and BBVA. It is very necessary. Please dont resist about english language.

December 21, 2024
Unprompted review
BBVA Italia logo

Reply from BBVA Italia

Salve Paris, ti ringraziamo per la tua recensione. Ti preghiamo di scriverci via e-mail all'indirizzo servizioclienti@bbva.it e di raccontarci dettagliatamente il tuo caso, in modo da poterlo reindirizzare adeguatamente. Cordiali saluti.

Rated 5 out of 5 stars

Banca formidabile

Banca formidabile! Assistenza top e funzionalità top!

May 21, 2025
Unprompted review
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Reply from BBVA Italia

Ciao St, ti ringraziamo per aver lasciato una recensione. Un saluto.

Rated 5 out of 5 stars

100 stars

Top class banca

December 27, 2024
Unprompted review
BBVA Italia logo

Reply from BBVA Italia

Ciao Consumer, grazie per la fiducia riposta nell'online banking di BBVA. Cordiali saluti.

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