I purchased from BBYKUTE some time ago and, although my first order took about a month and a half with a lot of follow-up emails, the piece I finally received was absolutely stunning.. truly beautif... See more
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What’s really good about shopping here is that they’ve got your back no matter what, missing necklace or something arrived broken, they would replace it for you for free, everything high quality, I ra... See more
Company replied
This company is a complete scam. I ordered over a month ago and have received nothing. Im getting almost the same botty answer from their customer service and its foul. I would not recommend this if y... See more
I made an order on June 30th and still have not received any tracking information!!!! I have contacted customer service multiple times and I get the same response over and over, I don’t think it’s eve... See more
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United Kingdom
- bbykute.com
1.9
Poor
22 reviews
No history of asking for reviews
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Hasn’t replied to negative reviews
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I purchased from BBYKUTE some time ago…
I purchased from BBYKUTE some time ago and, although my first order took about a month and a half with a lot of follow-up emails, the piece I finally received was absolutely stunning.. truly beautiful and well-made.
Based on that experience, I decided to place another order recently for three pieces worth $400. Unfortunately, it has now been a month and a half again, and I haven’t received anything. Despite the high quality of the jewellery itself, the delay, lack of communication, and uncertainty around my order make me question whether this is becoming a scam.
It’s disappointing to see a brand with such potential and craftsmanship fall to this level of poor service, when it could have truly competed with some of the biggest jewellery names.
August 25, 2025
Unprompted review
Unacceptable Service – Delayed Delivery, No Refund, No Accountability
I placed an order with BBYKUTE on June 30 and paid for expedited shipping, expecting timely delivery for two important events I had planned. The order was not shipped until August 19, and I didn’t receive it until September 2 — over two months later.
Because of the extreme delay, I was forced to buy replacements elsewhere, costing me more time and money. I followed up multiple times during that window, requesting updates, a cancellation, or a refund — and was met with delayed, vague, and dismissive responses.
Even after finally receiving the item well past the point of needing it, the company refused to issue a refund, citing “company policy.” I was even willing to return the item if they provided a prepaid label — but they still refused.
The tone of their customer service responses felt robotic and completely lacked empathy or accountability. As a small business owner myself, I would never treat customers like this. BBYKUTE’s service was disappointing, unprofessional, and unacceptable.
If you need reliable shipping, timely communication, or any concern for your satisfaction — do not shop here.
September 5, 2025
Unprompted review
Save yourself and don't place an order here!
If you have even a little self love or value for your money, never order from this place. They take over a month to ship, and when the product finally arrives, it’s just cheap, low-quality jewelry you could easily get on AliExpress or Shein for half the price. No wonder their so-called “team” doesn’t respond to customer service on time. It’s clearly based in China. I'm so sure.
August 25, 2025
Unprompted review
I made an order on June 30th and still…
I made an order on June 30th and still have not received any tracking information!!!! I have contacted customer service multiple times and I get the same response over and over, I don’t think it’s even a real person that is even replying, I do not recommend this company.
June 30, 2025
Unprompted review
This company is a complete scam
This company is a complete scam. I ordered over a month ago and have received nothing. Im getting almost the same botty answer from their customer service and its foul. I would not recommend this if you actually want what you paid for especially if you want it within a timely manner.
July 18, 2025
Unprompted review
Disappointed
I placed an order for a custom necklace on June 2nd for my daughter’s Sweet 16 on June 27th. I know custom items can take time, which is why I ordered early, to give over 2 weeks for production and shipping. The product page clearly stated it would ship by June 5th, which gave more than enough time. It’s now June 26th, the day before the party, 21 days since I ordered and not only has the necklace still not arrived, it hasn’t even shipped. I emailed twice, and while the response was quick, it offered no real solution or help. I would absolutely understand delays if it had shipped but was running late, but there’s been no shipping confirmation at all. This was meant to be a meaningful, once in a lifetime gift, and now there’s no chance it will arrive in time. I am very disappointed, and so will my daughter tomorrow when the necklace she has been wanting and was supposed to stand out tomorrow won’t be there. Unfortunately, I cannot recommend ordering from here if you’re relying on their stated timelines for anything time-sensitive.
Edit: I got my tracking number today 6/27
Edit #2: Tracking number but still no trace of the package moving on the tracking website only on theirs? 7/03
June 26, 2025
Unprompted review
I still have not received my order
I still have not received my order. Live in UK Scotland. Back and forth emails since February 2025.
April 15, 2025
Unprompted review
Reply from BK (Not Official - Trademark Infringement)
Hi there we can't find your order on our website, can you please verify you made your purchase with us? Also you can reach our support on our website available 24h/24h, if the package was lost by Royal Mail, as with our Delivery Guarantee we can make a free replacement reshipping immediately.
Definitely can’t recommend
Took me 7 weeks to receive my ”designer jewellery” in a black box and ziploc bags :D They will NOT return your money no matter what, so make sure to understand that before ordering.
June 6, 2024
Unprompted review
Reply from BK (Not Official - Trademark Infringement)
Hi Venla Karjalainen,
I hope you are doing well!
After reviewing your order, we noticed you selected a slower shipping method. For faster delivery in the future, we recommend choosing FedEx.
Here are some details about your order:
1. Shipping Delay: Your items were shipped within one week. However, the first parcel was returned to us due to strict Finland customs regulations, which delayed the process by four weeks while awaiting your contact for customs tax import. We paid the return costs and sent a free replacement, covering the importation tax ourselves to prevent any stress on your end. This is why you had two separate tracking numbers.
2. Shipping Method: Being located in Finland, choosing FedEx would have ensured delivery within 3-5 days. The standard national post option you selected naturally took longer due to the distance from our USA warehouse. Our FedEx option for Finland typically delivers in 2-3 days.
3. Refund Request: You requested a refund while the item was in transit within Finland. Unfortunately, we cannot process refunds for items still in transit unless they are returned to us or marked undelivered. We are unable to halt delivery by the shipping company once it is underway.
We hope this clarifies the situation. Venla, we have served over 100,000 customers worldwide and have been in business for almost a decade, demonstrating our commitment to quality service. For your next order, please contact us so we can provide you with free FedEx shipping.
Best regards,
Customer Service
WHERES MY ORDER AMD WHY I CANT CHECK?
I’ve emailed them over and over no response…making me think it’s a scam then when I go on Shop and click “order has been processed” I get an error message.. WHERE IS MY ORDER IS ALL I WANT TO KNOW OMG. I will not be ordering from these people again.
May 28, 2024
Unprompted review
Reply from BK (Not Official - Trademark Infringement)
Dear Gwendolyn Fraise, Thank you for your order. Please read the e-mails we've sent you, there is a tracking link there + you can track your order on our website:
https://bbykute.com/a/trackmyorder?nums=92144903590994330005544312
It has been delivered successfully, our tracking page shows you step by step where your items are, from placing your order and packaging to receiving it. We also send this information to your e-mail and to you via SMS. If not, you can also get hold of our 24h/24h customer service at help@bbykute.com with a reply time of less than a day. If it's lost, just reach to our team for assistance, we are happy to help <3
Much love, Team BBYKUTE x
They make a mistake, they sue.
If they make a mistake, they will find anyway to avoid fixing it. Once they ship a product, expect them to sue if they send you the wrong item and try to get an exchange. They are now attempting to do it to my wife when they shipped her a bracelet advertised to fit an adult bracelet but could maybe fit an infant.
December 22, 2022
Reply from BK (Not Official - Trademark Infringement)
Dear Benjamin Marney and Mallory Marney,
We've taken note of your review, and we'd like to address your concerns with the clarity they deserve.
It's unfortunate that the bracelet size didn't meet your expectations. We regret any inconvenience, but reaching out after the return window and resorting to daily threats made it challenging to accommodate your request. Despite this, we decided to send a free replacement to demonstrate our commitment to customer satisfaction.
However, the situation escalated when we discovered a chargeback under Mallory Marney's name for a significant purchase in November. This, coupled with threats and demands for additional free products, left us with no choice but to take legal measures to protect our business from your fraudulent activity.
We stand by our commitment to fair and honest transactions. If you have specific concerns or would like to discuss the matter further, please contact our customer service team.
CONTEXT:
• January 2023: Ben placed an order for a $140 bracelet in the wrong size.
• Post-return window: Ben requested a return and free replacement, but we were unable to process it due to being outside our return policy.
• Ben initiated daily threats on various platforms, prompting us to take action.
• In response to the mistake, we sent a free product (order BBY11508) as compensation of equal value.
• Ben was subsequently banned from using BBYKUTE due to continued threats.
• In November 2023, Benjamin Marney made a $439 purchase, our most expensive item, using Mallory Marney's identity.
• Upon receiving the order, Ben opened a chargeback with the bank, claiming the full amount and including the $439 worth of free products.
• Ongoing threats from Ben demanding another free bracelet for the January order have forced us to take legal measures to protect against fraudulent behavior, including the use of a false identity and dishonesty with their bank.
My items processed over the processing…
My items processed over the processing time which led to it not being shipped or received on time.Jewelry cute tho.
November 30, 2023
Unprompted review
Reply from BK (Not Official - Trademark Infringement)
Hi Iesha, Thank you for your review - You made your order during November Month when we had our Black Friday Sale, as stated in our shipping policy some delays might happen during the holiday season and we appreciate your patience. The order was shipped on Nov 17 and marked as delivered by USPS on 30 Nov. We urge you to opt in for priority shipping next time instead of the standard to make sure your order arrives within your preferred timeline. Apologies for any inconvenience.
Best regards,
BBYKUTE Team x
What’s really good about shopping here…
What’s really good about shopping here is that they’ve got your back no matter what, missing necklace or something arrived broken, they would replace it for you for free, everything high quality, I rather wait an extra week and get perfect jewelry than get everything in 2 days then nothing lasts. Thank you bby you da best
October 3, 2023
Reply from BK (Not Official - Trademark Infringement)
We're so happy to hear this!
Thanks so much for taking the time to leave your feedback, we really do appreciate it 🙌
This is the divas heaven
This is the divas heaven, amazing quality and perfect designs! Loving it!!
October 3, 2023
Reply from BK (Not Official - Trademark Infringement)
Thank you for your fabulous review! We're delighted you love the quality and designs. Welcome to the diva's heaven! Enjoy shining bright! ✨💖
Fast shipping
Fast shipping! Excellent respectful customer service, worth the money you’ve got yourself a loyal customer!
October 3, 2023
Reply from BK (Not Official - Trademark Infringement)
Thank you so much for your kind words! We're thrilled to hear that you're happy with our fast shipping and customer service. Your loyalty means the world to us, and we're excited to keep bringing you more pieces that you’ll love. If you ever need anything, don’t hesitate to reach out—we’re always here for you! 💖
Lol seen some weirdos reviews…
Lol seen some weirdos reviews complaining about nonsense, this is high quality jewelry people it’s not your typical amazon cheap fake stuff, bbykute is the good premium jewelry. Anyhow, thank you for your craftsmanship bbykute and for making me feel like a baddie wearing all your pieces
September 30, 2023
Reply from BK (Not Official - Trademark Infringement)
Thank you, Guadalupe! 😊 We appreciate your support and love for our premium jewelry. We're here to make you feel like the fabulous baddie you are! 💎✨
This watch is 10 star so classy so…
This watch is 10 star so classy so blend out everyone wants to look at it and touch it and of course I’m like oh no
August 11, 2023
Reply from BK (Not Official - Trademark Infringement)
Thank you so much, Kimberly! We're thrilled to hear that you find our BBYKUTE watch to be a true standout. Embrace the attention and let the world admire your elegance. It's all part of the BBYKUTE experience!
This is my 4th watch and I also…
This is my 4th watch and I also referred someone to purchase as well. The quality is indescribable, looks like a Rolex
August 11, 2023
Reply from BK (Not Official - Trademark Infringement)
Andrea, your loyalty to BBYKUTE truly warms our hearts! We take immense pride in crafting jewelry that exudes luxury, and we're delighted to hear that it rivals the likes of a Rolex. Your referral means the world to us, and we promise to keep delivering exceptional quality.
I love every pice I have from you …
I love every pice I have from you everything is jut beautiful incredible and beautiful work I get many compliments in everything. Thank You
August 10, 2023
Reply from BK (Not Official - Trademark Infringement)
Lizbeth, your words are music to our ears! We're so glad you love our pieces and that they bring you countless compliments. Continue to shine with our beautiful jewelry and thank you for being a part of the BBYKUTE family.
This initial necklace looks lovely on…
This initial necklace looks lovely on my neck and I will buy again from this company. Thanks again I love it.
August 7, 2023
Reply from BK (Not Official - Trademark Infringement)
Brandy, we're delighted to know that our initial necklace adorns you beautifully. We can't wait to assist you with your future jewelry needs. Thank you for choosing BBYKUTE and for letting us be a part of your style journey.
I ordered a lot of jewelries from this…
I ordered a lot of jewelries from this place in the beginning of July. 3 separate orders. On their website, it says they can take up to 2 weeks for custom made jewelries. I ordered a few custom made jewelries and a few of non customized jewelries. I did not receive ANYTHING. Not even a single jewelry but I waited without a fuss as they’re custom made. I decided to contact them via Facebook messenger on 7/31 and they said that they sent me 2 emails to inform me that they can only put 2 letters on each earring so I had to pick another initials. I understand why they couldn’t make my earrings BUT where are the rest of my other jewelries that did not need to be customized?. This question was not answered and I’m still waiting. I just received emails from them yesterday saying that my orders have been shipped. This place is a joke. If I did not contact them, I would’ve NEVER gotten my jewelries that I spent over $1200 for. They probably don’t care that they lost my business 🤷♀️.
———————————————————-
Update 8/7/23
I received my first of 3 orders today! This parcel contained a butterfly ring and an initial ring. Also, multiple messages from the CEO demanding me to remove this review and he offered a free heart necklace ($99 worth as per the CEO Oss) in exchange of that and which I declined. I read the company’s response to my review and it says that I sexually harassed the CEO lol INTERESTING STATEMENT lol Also, I bought only 1 custom made necklace. The other necklace was just an inquiry to find out if it’s even possible to make the necklace using Korean letters.
——————————————————
Update: received another order on 8/9/23 which contained butterfly necklace and bracelet. Packaging looks very cheap. Like Aliexpress cheap 🤣🤣. The actual jewelries were in clear ziploc bags and came in a black box. I saw other customers’ reviews and they said their jewelries came in a cute little pink bag. That was one of the reasons why I ordered from this company but I guess I’m not good enough for them 🤷♀️.
——————————————————-
Update 9/6/2023
All my orders have been delivered finally but they sent a wrong necklace. The one I ordered has a heart in the middle on a name plate and it was supposed to come with a 16 inch diamond chain but they sent a regular plate without the heart and a 18 inch regular rusty looking chain. I did contact them as soon as I found out and I received an email from them saying they’ve sent out the right necklace. Will update once I receive the correct necklace!
July 26, 2023
Reply from BK (Not Official - Trademark Infringement)
Dear Senny Caranci, Thank you for sharing your feedback regarding your recent orders. We value your input and would like to address your concerns while providing a clear perspective on the situation.
→ CEO Contact and Offer: We apologize if there was any confusion regarding our communication. Our intention was to swiftly resolve any issues. We genuinely extended the offer of a complimentary 18k gold heart necklace + VIP Discounts as a goodwill gesture. We understand your decision to decline, and we're sorry if the interaction felt less than genuine.
→ No Tolerance for harassment and threats: We value respectful and transparent communication with our customers. However, you were sending random pictures and videos privately of yourself to our CEO, including those featuring revealing clothing such as mini skirts and more, which is questionable in nature. Plus, the multiple Negative Review threats sent to our staff. We want to assure you that our focus remains solely on providing a positive customer experience.
→ Custom-Made Earrings: We regret any inconvenience caused by the misunderstanding regarding the customization of your earrings. Our website does specify a limit of 2 letters per side due to practical considerations such as comfort and quality, which we communicated through multiple unanswered emails before your late reply on messenger (1 month since the first e-mail). Our goal is to maintain transparency throughout the customization process.
→ BAN: Due to the nature of the interactions and related concerns, we regretfully inform you that we cannot accept future orders from you. Our commitment is to provide exceptional service to all our customers, and we expect mutual respect in our interactions.
→ Packaging and Rushed Process: We understand the importance of packaging and presentation, and we apologize if your recent experience did not meet our usual high standards. The streamlined packaging was a result of your request to rush the process and shipping to meet your timeline regardless of the outcome.
Timeline:
• 4th July: Orders placed, including custom-made items.
• Initial 4 Weeks: Multiple emails sent regarding customization limits, without a response.
• August 1st: Contact initiated by you through Facebook Messenger regarding your order and finally replied to us about the error you made.
• August 2nd: Review posted regarding the process speed.
• August 7th-9th: Most items delivered; custom-made pieces still in progress.
We genuinely value your feedback and aim to address your concerns. Regrettably, due to the nature of the communication and interaction, we are unable to accept future orders from you. Our focus remains on delivering a positive experience to all our customers, we are all humans, and disrespect is not tolerated.
Thank you for your feedback, and we wish you the best in your future endeavors.
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