I really like the priceof these contacts! And I like the fact that I can see things at a distance & can still read my phone w/out having to use reading glasses! I had to w/other contacts! On the downs... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First I want to give it up for the customer service, it was top notch and then the delivery was super swift. I got 3 pairs of the contact lenses which came in my prescription, I’ve been using and... See more
Company replied
Honestly, I’m really impressed with my experience with Beaueye contact lenses 🤍 The colors are beautiful and add a unique touch to the eyes without looking overdone, and they are very comfor... See more
Company replied
Company details
Written by the company
Shop Colored Contact Lenses with natural & halloween, prescription & non prescription from 0.00 to -8.00，super comfortable with extreme price. Shop BEAUEYE colored contacts to make your eyes shine like diamonds! Time to color your daily life, stand out at your cosplay party, and impress your Halloween night!
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- service@beaueye.com
- beaueye.com
3.4
Average
858 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I paid extra for express shipping
I paid extra for express shipping, and still have no notice of confirmation for the shipping. Makes you download a weird app to track. Would be nice if they could factor in delays in shipping to their policy, I ordered these for Halloween and I highly doubt they will come in time. I would have been better off saving my money with normal shipping.
October 15, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
The system shows that the package is in transit.
You can click here to check the info:https://www.17track.net/en
and then you can input your tracking number: 9261290306531776137167
The package is in transit. There will be new tracking information after it arrives at the next transfer point. Please wait.
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
No tracking information or delivery of goods
Ordered on the 14th October. No delivery information or tracking.
Only information ive had is order number GB8297
Just want to know when I will be receiving my order
October 14, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
We never have order numbers starting with GB. Are you sure you bought from us?
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
Misleading “UK Express” shipping + terrible customer service
I ordered on 18 Oct and paid extra for “UK Express (3–7 business days).” In reality, nothing is shipped from the UK, my parcel only entered Evri’s UK hub four days later(23rd oct) showing it came from overseas. This is not “UK Express,” it’s misleading.
To make things worse, one of my items was out of stock and apparently had to be produced in a factory. I only found this out because I emailed them first, otherwise I would have been left waiting at least a month with no update.
Customer service is awful. Their replies are just copy-paste apologies (“I’m so sorry to reply to you so lately. I’m so sorry for this trouble”), the same wording I later saw in other negative reviews. It’s not genuine, just a template.
I did eventually get my shipping refunded, but the whole experience was frustrating, dismissive, and not what was advertised.
Be warned: the website is not transparent about where items are shipped from. I wouldn’t recommend them, and I won’t be ordering again.
October 23, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.
Our shipping terms are detailed and you are advised to check them out: https://beaueye.co.uk/policies/shipping-policy
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
Supposedly my item got delivered but I…
Supposedly my item got delivered but I never received any package. I went through the recordings for my door camera on the day it supposed to have been delivered and no one ever dropped off any package. I emailed customer service and all they did was tell me yes my item was delivered. I wouldn’t go through the trouble of emailing for nothing. A refund would have been nice. Got stuck paying for something I never got 👎🏻
September 29, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
The system shows that the package has been delivered. If you have not actually received it, please provide valid proof to our customer service. Our customer service will provide you with a solution after verification.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
AVOID GO ELSWHERE OR WAIT A MONTH
Ordered and paid for an order over a week ago - paid extra for express delivery £8.99. No tracking info, No replies to emails, no reply to the chat on the website other than awaiting fulfilment. Customer service is non existent, waste of time and money and now means no lenses! Great
Order uk8569
Funny how you can reply here but not via customer service
October 16, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
Having a problem with shipping
Having a problem with shipping, said it would be 6-9 business days on their website but it’s been 5 business days since the 16th when I ordered and it is still preparing for shipment. I haven’t received a tracking number and I have tried to get in contact with customer service and haven’t received a reply which is unfortunate because I really would like these by the 31st.
October 16, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
The system shows that the package is in transit.
You can click here to check the info:https://www.17track.net/en
and then you can input your tracking number: YT2529600701594587
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
I ordered on the 11th and haven't…
I ordered on the 11th and haven't gotten and haven't gotten any shipping info or tracking number. I ordered from this company the year before last and this same issue, but decided to give it another try. Was really hoping this issue would have been fixed.
October 11, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
The system shows that the package is in transit.
You can click here to check the info:https://www.17track.net/en
and then you can input your tracking number: YT2529500700945618
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
Still waiting for my parcel
Still waiting for my parcel. I paid for an express delivery. It’s said 3-7 Business days. I ordered on the 14th and still didn’t receive the parcel. I checked on the tracking and it said , it’s still waiting to receive it.
Really disappointed.
October 21, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
The system shows that the package delivered.
You can click here to check the info: https://www.evri.com/
and then you can input your tracking number:H00RVA0423131659
The website shows the receipt, but if you do not receive the goods, there are generally the following reasons:
1. The goods are delivered to the mailbox address
2. The goods are signed and accepted by neighbors, friends, front desk, and guard
You can contact the local post office about the package with your tracking number.
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
Halloween Party Creepiness!
Plenty of options for lenses. The transaction was simple and the product delivered as promised. The final look for a Halloween party was amazing!
October 18, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕
I've never worn colored contacts until…
I've never worn colored contacts until I saw a Mia Maples (unsponsored lol) video talking about this brand, and I was intrigued. I've ordered 3 sets of contacts from this brand and I'm VERY impressed with the speed of shipping, the ease of use, the quality of the products, the presentation...I wouldn't purchase my contacts anywhere else.
October 17, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
They made sure I got my package
When my package didn't arrive the customer service went above and beyond to make sure I got the correct product and I love them as always they're s natural color contact will definitely order again
October 17, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕
Contact lenses are terrible quality
Contact lenses are terrible quality. I got prescription ones with the same details as my every day contact lenses but beaueye ones literally fall out of my eye. Colour is awful didn’t change the colour of my eyes at all. I got blue/grey and have brown eyes. Very uncomfortable, no refunds available despite the product being poor quality. I should have known better tbf just glad I only ordered one pair. They should not be in business - the reviews they post on their website must be fake or paid for!
October 17, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding contact lens dislodgment, it's possible that this may be related to the lens's dimensions (such as the base curvature (BC)) and the shape of your eye. Everyone's eye structure and comfort needs are different, so some formulas or sizes may not be perfectly suited to your eye. If the base curvature of a contact lens doesn't match your eye, it can lead to an unstable or uncomfortable fit.
The wearing effect of colored contact lenses varies from person to person, and we cannot guarantee the wearing effect.
We understand your disappointment with the product quality and would appreciate the opportunity to resolve your issue. If you still have any discomfort or concerns, please feel free to contact us and we will do our best to provide you with a solution.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
ordered on october 6th and still…
ordered on october 6th and still haven’t received any shipping information, i need these ASAP
October 17, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
Everything worked out fine
I had a problem with delivery, but you helped me resolve the issue. Thanks to your dedication and great quality lenses, I give you a superior review.
October 15, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
Been over a month never received and…
Been over a month never received and they were not cheap. Sent emails no response
October 16, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
The system shows that the package delivered.
You can click here to check the info: https://www.gofoexpress.com/
and then you can input your tracking number:GF5201765673724
The website shows the receipt, but if you do not receive the goods, there are generally the following reasons:
1. The goods are delivered to the mailbox address
2. The goods are signed and accepted by neighbors, friends, front desk, and guard
You can contact the local post office about the package with your tracking number.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
It took five weeks for us to get our…
It took five weeks for us to get our contacts
We got a notice from the u.S p s that they had committed fraud and used fraudulent postage.After we paid thirteen dollars for postage
October 1, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.
There was an error in the usps system, and this problem occurred in the packages sent from September 10 to September 16.
We have verified that your parcel logistics is abnormal and we will re-ship you.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
No point paying for express shipping
I ordered from this company and paid extra (£10.99) for express delivery so I’d receive my item before the weekend. Unfortunately, it arrived a full week later. The product itself was fine, but the delivery definitely wasn’t worth the extra cost. Save your £10.99 and just go with standard delivery it’ll probably arrive around the same time anyway
October 7, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.The shipping time you selected is 10-20 days, your package is delivered within the shipping time without delay
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
Great customer service to a problem I created.
First retailer I’ve found that provide prescription cosplay lenses at a decent price. After placing my order using PayPal I noticed that the wrong postal address had been provided. I quickly contacted Beaueye (they’re clearly not in the UK as responses take a while). I was told that I couldn’t change the address as the courier did not recognise my address ( this is not news). However, they some how managed to get this done and the contact lenses arrived in good time. Great customer service, very helpful.
September 23, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
Even with the colour, you can still see just fine.
I ordered these for the first time, just last month. I got the red ones. I love them! I get complimented all the time. They are more comfortable than the ones I get from my eye doctor, I forget I'm even wearing them.
September 10, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕
Say yes to eye excitement
I've placed 4 orders and each time every thing was better than I expected. Packaging was superbly excellent. They have a very girly princess look, it was cute. Products were layered and stacked very well. I love the saline solution that comes with it. They even provided cases which was a nice surprise. I've worn the contacts now for 2 months haven't had any negative issues other than choosing a color for the day 🙃 😅. I would rate them 10 stars. Customer service was prompt Bd helpful. Each color that I got looked awesome and I receive lots of compliments. The quality was very good and comfortable to wear. I will be placing more orders. Love yah Beaueyes.
September 3, 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.