Beauty and the Boutique Reviews 

377
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers are genuinely thrilled with the fantastic makeup products, emphasizing how lightweight and effective the concealers and mascaras truly are. People also love the wonderful video tutorials, which make applying daily cosmetics very easy and significantly boost their confidence. Customer service is frequently described as exceptional, with friendly staff always providing fast and supportive responses. Some reviewers were not happy with certain items, mentioning minor issues like product shade mismatches or mascaras smudging around the eyes. However, consumers pointed out that the support team quickly resolved these concerns by offering prompt refunds or replacements.

What people talk about most

Product

Users describe positive interactions with product, highlighting the excellent quality and cruelty-free nature... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent standard of makeup and... See more

Customer service

People report positive experiences with customer service, consistently praising the team for being... See more

Staff

Customers consistently report positive experiences with staff, describing the team as top-notch, incredibly... See more

User experience

Clients share positive opinions on user_experience, highlighting the helpful and easy-to-follow make-up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

THE BEST! How refreshing it is to find someone - Katie - who knows their craft and is honest and genuine! I've just received my FIFTH order from BatB and I'm STILL blown away; each item is lovingly... See more

Company replied

Rated 5 out of 5 stars

Beauty and the Boutique stock an amazing range of products and save all the hard work of spending £100s to find effective ones. Customer service is the best in the business. Beauty and the Boutique s... See more

Company replied

Rated 5 out of 5 stars

Just got Love Katie Rested & Youthful Undereye Perfector & it does not disappoint. I’ve tried so many under eye concealers but never found anything that is right for me (I’m in my early 50’s) . This o... See more

Company replied

Rated 5 out of 5 stars

I purchased Love Katie Rested and Youthful, The Delilah concealer, Blinc and Lord and Berry mascaras and they are all fantastic products. Everything arrived super speedily, packaged beautifully with... See more

Company replied


Company details

  1. Health and Beauty Shop

Information provided by various external sources

BeautyandtheBoutique.com is where you get to shop my fabulous style and beauty finds from around the world. With my expert knowledge I’ve scoured the globe to find you incredible beauty solutions and confidence boosting style. Worn together, my han...


Contact info

4.9

Excellent

TrustScore 5 out of 5

377 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(377)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

Katie and her amazing team …

Katie and her amazing team at Beauty and the Boutique deserve an award. They are honest, helpful, caring and consistently go above and beyond. I have purchased many products from them and totally trust their recommendations and advice. I love each little review on their products and the helpful video on how to use to get the best out of the product. Excellent quality products and amazing service. Thank you Beauty and the Boutique x

July 2, 2024
Unprompted review
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Reply from Beauty and the Boutique

Aww, WOW! That’s too kind of you, Lorraine! What an amazing message to add some magic to our day ✨🌟 Thank you so much for your support and love!

We don’t know what we’ve done to deserve our incredible little Beauty and the Boutique community, but we’re so happy to have you as part of it! 💕

Wishing you a wonderful day!

With love and very warmest wishes from all of us here at Beauty and the Boutique 💖

Rated 5 out of 5 stars

Katie and her team at Beautyandtheboutique

Katie and her team at beautyandtheboutique are amazing. I couldn’t decide on the right foundation and shade. After emailing and sending a photo they got back to me straight away and it was a Sunday - they were able to let me know which one was the right one for me. Their make up tips and videos of how to use their make up is also brilliant. I would recommend them to anybody

July 14, 2024
Unprompted review
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Reply from Beauty and the Boutique

Awwwww Sheila! Thank you so much for your beautiful and kind words! We're beaming!! 🥰 Your review has honestly meant the world to us. It was a pleasure to help you find the right shade for you. 💖
We hope you have the most fantastic day and thank you so much for being part of the Beauty and the Boutique community! 🌟

With love and very warmest wishes from all of us here at Beauty and the Boutique ❤

Rated 5 out of 5 stars

Amazing people and products!

Katie and her team offer great advice and fabulous products, I love watching the tutorials and the love the products I have bought 🥰 their customer service is outstanding too! Very friendly and helpful. Thank you! 💗🫶🏻 (Sarah H) xx

July 15, 2024
Unprompted review
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Reply from Beauty and the Boutique

Awwww!! Thanks a MILLION for your amazing feedback and review, Sarah! This has made us SO happy!💞💗

Messages like yours make all our hard work worthwhile, so thank you for being such a special part of Beauty and the Boutique and for cheering us on - you're the BEST! ⭐️

We all hope you have a great day!

With love and very warmest wishes from all of us here at Beauty and the Boutique 💖

Rated 5 out of 5 stars

Best Customer Service EVER!!

I have never experienced such phenomenal customer service that the ine Beauty and the Boutique have given me. First of all, i am entranced with Katie and Katie's videos. I feel uplifted each time. They are gorgeous, funny, honest and so entertaining to watch. The company on the other hand showed some incredible customer service that shocked me. They went above and beyond to assist me. I am from today onward a committed customer. Happy to refer to friends and share on my personal profiles. I feel confidence in their products and customer service support. Well done Beauty and the Boutique. You got it right in so many ways!!

July 14, 2024
Unprompted review
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Reply from Beauty and the Boutique

Oh, WOW, we can’t believe you took the time to write such a sweet and thoughtful message, Katarina. Thank you SO much 💖

We’re thrilled you’re enjoying Beauty and the Boutique, too – we love it more than we can say!

Have a beautiful day!✨

With love and very warmest wishes from all of us here at Beauty and the Boutique 💖💞

Rated 5 out of 5 stars

Cannot recommend Beauty and the Boutique enough

Highly recommend Beauty and the Boutique. Fabulous customer service team, one of the best, who actually care about their customers and making sure they are happy with their purchases. Extremely informative in their rapid replies to any queries or questions asked. They offer an array of fantastically sourced beauty products which they personally trial and display tutorials to show you how to use many of their products properly. The makeup tutorials Katie provides are so simple to follow yet so helpful and effective. A great online company full of positivity and lots of individual product information provided. I discovered Beauty and the Boutique on Facebook, 10/10 for such a great beauty company and products. I recently received the Delilah Alibi Fluid Foundation after watching one of Katie’s tutorials as a free wedding gift from them after enquiring about the foundation for my wedding day. I have to say it is truly the best foundation I have ever used. Thank you so much BATB for such a kind gesture.

May 1, 2024
Unprompted review
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Reply from Beauty and the Boutique

Ahh! Thank you SO much for taking the time out of your day to send us such a wonderful message, Nina!💗✨

There’s nothing we love more than hearing how happy you are – your support means the absolute world to us. So, thank you again!

Have a beautiful day!

With love and very warmest wishes from all of us here at Beauty and the Boutique ❤

Rated 5 out of 5 stars

Love Katie and her tutorials

Love Katie and her tutorials which are informative and quite often funny!
Katie has not only helped me decide which product is right for my skin but how to apply which has increased my confidence massively. I’ve purchased several products and loved them all apart from the Delilah foundation which was not a good colour match despite using the guide.
Katie keep up the good work (and Delilah please provide samples so we can try before buying!)

June 20, 2024
Unprompted review
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Reply from Beauty and the Boutique

Oh, WOW – that’s really so wonderful of you, Carole! Thank you for being so thoughtful and letting us know💗

And thank you for cheering us on - you mean the world to us, you really do.

All of us here are hoping you have a fantastic day!🌈

With love and very warmest wishes from all of us here at Beauty and the Boutique 💖

Rated 5 out of 5 stars

They are phenomenal!

I came across the website by chance as it appeared on my instagram. I loved how simple the tutorial was and the tangible effects I could see on Katie. I ordered few products to be shipped to UAE and they arrived in a very cute packaging with a personal message and tips on how to use them. Since then I have reordered and reordered again. The products are of great quality, deliver the results as explained by Katie in the tutorial and I must say they have the best customer service I have ever seen. Give them a try - they are absolutely phenomenal!

July 9, 2024
Unprompted review
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Reply from Beauty and the Boutique

Awww, we’re all on cloud nine over here, Elena! Thank you SO much for your gorgeous message - it means the world to us! 💞

We’re so thrilled that you’re enjoying Beauty and the Boutique – thank you for being so sweet and letting us know!

Wishing you a day as wonderful as you are🌈

Sending all the love in the world from Team Beauty and the Boutique 💖 xoxox

Rated 5 out of 5 stars

Highly recommended

Highly recommended! Upgraded my delivery option to express - at no cost to me- so that I received my order in time for my holiday. Fantastic products and incredibly friendly and helpful staff.

June 24, 2024
Unprompted review
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Reply from Beauty and the Boutique

YAY! We’re so happy to hear this, Lynne! And how wonderful of you to send us so much support and kindness 💗

Our little Beauty and the Boutique community really is the best! We feel so incredibly lucky to have you as part of it 🥰

Have a great day - you’ve just made ours!

Sending lots of love from all the team here at Beauty and the Boutique💗

Rated 5 out of 5 stars

Fantastic service and products and the…

Fantastic service and products and the tutorials are amazing. Their customer service is exceptional and will help rectify any issues. Super team

July 5, 2024
Unprompted review
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Reply from Beauty and the Boutique

AWW, Ady! We absolutely LOVED your message, so thank you for taking the time to write such kind words!💗

We can’t tell you just how much it means to have you cheering us on!

Have a brilliant day! ✨

Sending HEAPS of love from all of us here at Beauty and the Boutique ❤

Rated 5 out of 5 stars

Love the products I ordered and the…

Love the products I ordered and the videos so I know how to use the products:) The customer service is OUTSTANDING!!! If something isn’t right they will do everything to make it right!!

July 4, 2024
Unprompted review
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Reply from Beauty and the Boutique

Awww, thank you SO much for your message, David - you’ve sprinkled a little extra joy onto our day! 💖✨

We’re so happy we’ve made YOU happy! Thank you for being on this Beauty and the Boutique journey – it really does mean the world to us.

Wishing you a magical day!

Sending HUGE hugs from all of us here at Beauty and the Boutique 💗

Rated 5 out of 5 stars

I honestly cannot recommend this…

I honestly cannot recommend this company enough!! The products are excellent and the customer service is absolutely amazing. You will not be disappointed with this company but if you are unhappy with a product the length they go to, to put things right is unbelievable. I can’t speak highly enough about these guys

July 4, 2024
Unprompted review
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Reply from Beauty and the Boutique

Awww, we’re all on cloud nine over here, Si! Thank you SO much for your message 💞

We’re so thrilled that you’re enjoying Beauty and the Boutique – thank you for being so sweet and letting us know!

Wishing you a day as wonderful as you are 🌈

Sending all the love in the world from Team Beauty and the Boutique 💖

Rated 5 out of 5 stars

Amazing Customer Service.🤗

Put a review up about a product called Studio10 Youth Lift Glow-Plexion because of how little you get even though the bottle looks big.The company I bought it from is called Beauty and The Boutique.Once they read my review they contacted me to offer a Refund of the £26 pound and a gift from their products of up to £50.I must point out that Studio10 is promoted on Beauty and the Boutique and I was not having a go at them personally.I just wanted to warn people about Studio10 its self.I am so grateful for the response from Beauty and the Boutique because they have gone above and beyond to put things right for me and I cannot praise their customer service enough.I will definitely order from them again in the future.Sad to see you are still selling Studio 10.The company I complained about.🙁

July 5, 2024
Unprompted review
Beauty and the Boutique logo

Reply from Beauty and the Boutique

Update:

WOW, Lynne, thank you SO much for such a wonderful message to help brighten our day 🌸

We're delighted to know we were able to help resolve this issue for you, thank you a million times over for your love and support, to hear how happy you are means the world to us all here at Beauty and the Boutique 💖

We feel so lucky to have such sweet people here cheering us on as part of Beauty and the Boutique, thank you for being YOU!

Wishing you a beautiful day

Sending lots of love and very warmest wishes from all the team here at Beauty and the Boutique 💖



Hi there, Lynne

Thanks so much for your message and for sharing your experience with us.

We’re so sorry to read you're not entirely happy with your Studio 10 Youth Lift Glow-Plexion, we really do appreciate your feedback.

Lynne, we’d really love to make this right for you immediately.

We’ll refund this item for you right away, and we’d love to offer you an alternative product from our website as a gift on us.

We really want you to find your perfect beauty treasures with us ✨

So that we may do this for you, please could you kindly pop us an email at help@beautyandtheboutique.com so that we may make this right.

We look forward to hearing from you soon so that we may help you further.

Wishing you a great day.

With love and very warmest wishes from all the team here at Beauty and the Boutique 💖

Rated 5 out of 5 stars

Excellent Company

I have only recently found this company but am very impressed with the products and exceptional customer service. It deserves to go from strength to strength!

March 24, 2024
Unprompted review
Beauty and the Boutique logo

Reply from Beauty and the Boutique

WOW! That’s the KINDEST message – you really know how to make our day 💖✨

Thank you for your kind words and for sending us so much love and support – you’re the inspiration behind everything we do.

We’re all wishing you a wonderful day!

With love and very warmest wishes from all of us here at Beauty and the Boutique 💖

Rated 5 out of 5 stars

The BEST company I have ever used!!

Beauty and the Boutique is by far the BEST company I have ever used!!

Their customer service is 10/10, the most friendliest and considerate team I’ve ever engaged with!

Not to mention how stunning their products are, I adore the Eye of Horus Duo Palette it’s so beautifully and looks amazing on my skin!

The added bonus of Katie sharing her superb tips and tricks has massively helped me apply my makeup. I have learned so much from Katie and always watch her videos to learn the BEST makeup tricks!🤩

I highly recommend Beauty and the Boutique and I will always continue to share with my friends and family. They are never disappointed.

When seeking beauty advice or looking for a new makeup item, RUN don’t walk when it comes to Beauty and the Boutique 😍

July 1, 2024
Unprompted review
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Reply from Beauty and the Boutique

Oh WOW! It’s a good thing we wore tear-proof mascara today, Shan, because you’ve brought tears to our eyes! Thank you SO much for your kindness and for taking the time to write such a lovely message! 💖💞

Nothing puts a spring in our step like hearing from our little Beauty and the Boutique community, so thank you for being part of it!

Have a wonderful day!

With love and very warmest wishes from all of us here at Beauty and the Boutique 💗

Rated 5 out of 5 stars

Outstanding customer service received…

Outstanding customer service received today! I purchased 3 items a couple of months ago for my holiday, one of which was the nude lip serum balm. Firstly the lip balm is absolutely gorgeous, so do yourself a favour and buy it! Unfortunately I lost my lip balm on holiday a couple of weeks ago, and popped this in a comment on Instagram, not expecting anything, just stating how great the product was. I then received a lovely message from Beauty and the Boutique saying they will send me a free lip balm. What fantastic customer service that is. Buy from this company, you won’t be disappointed.

July 5, 2024
Unprompted review
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Reply from Beauty and the Boutique

Ahh, it’s SO wonderful to hear that we’ve helped you, Sarah! Thank you for telling us – your kind words mean the world to us!💞💗

You’re such a special part of Beauty and the Boutique, and your words really do mean so very much to us.

We’re all wishing you a wonderful day!✨

With love and very warmest wishes from all of us here at Beauty and the Boutique 💖 xox

Rated 5 out of 5 stars

I’ve been buying products from them for…

I’ve been buying products from them for a few years now and love what I have received so far. I also love the details they give on the product and how to use it.

My latest package was lost but customer service was great and my new parcel is on its way!

July 3, 2024
Unprompted review
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Reply from Beauty and the Boutique

Oh my goodness, THANK YOU for your gorgeous message!💖

And thank you for being part of Beauty and the Boutique– it’s so important to us that you love what we do!

Wishing you a great day!✨

With love from all of us here at Beauty and the Boutique 💗

Rated 5 out of 5 stars

No more Hiding, More Thriving

Beauty and the Boutique is my go to place to check out hints, tips and great products. It means that I can learn different techniques and then use these to apply my own makeup.

You can also purchase the products that are used in each video too so that you can see what you are buying.

B&B also have a professional makeup artist on board so you know the advice, techniques and hints and tips in the videos work. I love that if you're not sure how to apply something or blend or whatever it is you watching on the video, you can play it again and test it out for yourself. I have been able to really hone my makeup skills this way. It's like having a BFF.

The products are brilliant. They are a sensible price and they are lovely to use and great on your skin.

Turn around is quick too so you can be using your lovely new product in no time.

B&B are super friendly and lovely. Being in B&B world for me is like having my own professional makeup artist.

I'm post menopause and my skin does have signs of ageing but using the products and applying them using the learned techniques means I feel confident, fabulous and up to date.

No more winging it, more 'hello, this is me'.

So if you are in need of refresh, why not check out B&B.

Its a business for women by women who definitely want you to look, feel and be fabulous, every day.

July 4, 2024
Unprompted review
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Reply from Beauty and the Boutique

Oh, you’ve put such big smiles on all of our faces, Rachel! Thanks a million for your kind and thoughtful message💖

We couldn’t do what we do without your amazing support - we’re just SO happy to have you here as part of our Beauty and the Boutique journey.

You are AMAZING, and we love YOU!! 🥰

Here’s wishing you a wonderful day!

Sending lots of love from Team Beauty and the Boutique ❤ xoxox

Rated 5 out of 5 stars

Fantastic company

Great customer service from a fantastic company. I love the products I have purchased and it's helpful to have the video tutorials. Katie is really engaging and has given me confidence to try new techniques. I can't recommend this company enough.

July 4, 2024
Unprompted review
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Reply from Beauty and the Boutique

Ahhh, we can’t BELIEVE how sweet your message is! Thank you SO much!💞

We’re so happy to hear you’ve been enjoying Beauty and the Boutique and we’re delighted to have you here with us!

Have a great day!🌸

With love and very warmest wishes from all of us here at Beauty and the Boutique 💖

Rated 5 out of 5 stars

Beautiful & the Boutique The Best

I’ve been following Beauty and the Boutique for quite a while Katie & Katie are so inspirational to watch The techniques & knowledge are so easy to understand. The 2 Katie’s personalities are so bubbly & entertaining I can’t stop smiling through the whole video & to top it off I ordered a eyeliner which stands up to perfection easy to use with no smearing or running It was a pleasant surprise when it arrived with a card perfectly wrapped & some sweets Thank you sooooooi much Davina ❤️ from Western Australia

July 4, 2024
Unprompted review
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Reply from Beauty and the Boutique

Ahhh, we can’t BELIEVE how sweet your message is, Davina! Thank you SO much! 💞

How amazing that we have such AMAZING friends all the way in Australia. This has blown us away! 💞 ☀️

We're so pleased you're loving our videos and enjoying Beauty and the Boutique!

We’re really happy to hear you’ve been enjoying Beauty and the Boutique and we’re delighted to have you here with us!

Have a great day, Davina! 🌸

With love and very warmest wishes from all of us here at Beauty and the Boutique 💖 xox

Rated 5 out of 5 stars

The Best By Far

After being burned by online make up purchases and promises by other companies. When I saw Katie’s Beauty and the boutique and was tempted but after being burned before I was hesitant. But watching Katie in the videos of using the actual products and tips were so helpful, I thought I give the online stuff one more try and Wow I was not disappointed. The products were exactly as shown and having the tips on how to use them from a warm friendly face who knows there stuff. Now I’m 60 I still like to wear make up and look my best but the instore service you get from other places often makes you feel like oh she’s old and unworthy. You come away feeling worse than when you went in. Well in store purchases NO MORE Beauty and the Boutique YOU are my only shop and I am so glad I’ve found you. Big hugs to you and all the team you are AMAZING 🩷

June 1, 2024
Unprompted review
Beauty and the Boutique logo

Reply from Beauty and the Boutique

Ohh Elizabeth, Awww, you’ve made all of us here smile; thank you SO much for your message and amazing review !💖

You really are wonderful 🥰 We can't thank you enough for your amazing support.

We're so happy to have you here with us!

We're glad you’re on this Beauty and the Boutique journey with us! ❤️

Have a wonderful day! 💞

With love and very warmest wishes from all of us here at Beauty and the Boutique ❤️✨ xoxox

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