Beauty and the Boutique Reviews 

377
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers are genuinely thrilled with the fantastic makeup products, emphasizing how lightweight and effective the concealers and mascaras truly are. People also love the wonderful video tutorials, which make applying daily cosmetics very easy and significantly boost their confidence. Customer service is frequently described as exceptional, with friendly staff always providing fast and supportive responses. Some reviewers were not happy with certain items, mentioning minor issues like product shade mismatches or mascaras smudging around the eyes. However, consumers pointed out that the support team quickly resolved these concerns by offering prompt refunds or replacements.

What people talk about most

Product

Users describe positive interactions with product, highlighting the excellent quality and cruelty-free nature... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent standard of makeup and... See more

Customer service

People report positive experiences with customer service, consistently praising the team for being... See more

Staff

Customers consistently report positive experiences with staff, describing the team as top-notch, incredibly... See more

User experience

Clients share positive opinions on user_experience, highlighting the helpful and easy-to-follow make-up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

THE BEST! How refreshing it is to find someone - Katie - who knows their craft and is honest and genuine! I've just received my FIFTH order from BatB and I'm STILL blown away; each item is lovingly... See more

Company replied

Rated 5 out of 5 stars

Beauty and the Boutique stock an amazing range of products and save all the hard work of spending £100s to find effective ones. Customer service is the best in the business. Beauty and the Boutique s... See more

Company replied

Rated 5 out of 5 stars

Just got Love Katie Rested & Youthful Undereye Perfector & it does not disappoint. I’ve tried so many under eye concealers but never found anything that is right for me (I’m in my early 50’s) . This o... See more

Company replied

Rated 5 out of 5 stars

I purchased Love Katie Rested and Youthful, The Delilah concealer, Blinc and Lord and Berry mascaras and they are all fantastic products. Everything arrived super speedily, packaged beautifully with... See more

Company replied


Company details

  1. Health and Beauty Shop

Information provided by various external sources

BeautyandtheBoutique.com is where you get to shop my fabulous style and beauty finds from around the world. With my expert knowledge I’ve scoured the globe to find you incredible beauty solutions and confidence boosting style. Worn together, my han...


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4.9

Excellent

TrustScore 5 out of 5

377 reviews

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4.9

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(377)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

Beauty and the boutique is amazing…

Beauty and the boutique is an amazing website and their products are just amazing. I use the DOE EYES MASCARA and it is AAAAMAAZING. It really helps my eyes stand out and make my lashes super long and lovely. I also use the COSMIC GLOW. This is also a fabulous product, I watched the video on where to use this on my cheekbones upper eye and nose and fohead for a lovely healthy glow. It does just that. I have had lots of compliments using these products. Lastly I use the smoky liner that can also be used for a smoky eye look eyeshadow too. It has a lovely shimmer in it so just helps add to the make up look. The customer service is OUTSTANDING. Very attentive and helpful and reply very quickly and are so very efficient. I love this website and will keep using this company because, well they just give you a wonderful customer experience and they care about their customers. THANK YOU BEAUTY & THE BOUTIQUE 😇

February 15, 2026
Unprompted review
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Reply from Beauty and the Boutique

Annie, wow, thank you so much for this incredible message, it has truly made our day. 💖

We’re absolutely thrilled to hear how much you’re loving Doe Eyes Mascara, it really is designed to make lashes look longer, lifted and beautifully defined, so knowing it’s helping your eyes stand out is just wonderful. And your love for Cosmic Glow makes us so happy too; that fresh, healthy radiance across the cheekbones, eyes and skin is exactly the effect we hoped it would create. ✨

It’s lovely to hear how you’re using the smoky liner as well, that soft shimmer and versatility for both liner and shadow makes it such a special addition to any makeup look. And the fact you’ve been receiving compliments is the best feedback of all.

Your kind words about our customer service mean so much to us; being attentive, helpful and truly caring about every customer experience is at the heart of everything we do.

Thank you again for your enthusiasm, your support and your trust, we’re so grateful to have you as part of the Beauty and the Boutique community.

With love,
The Beauty and the Boutique Team 💕🌟

Rated 5 out of 5 stars

Cosmic Glow

I am a fan of Beauty & the Boutique! Katie makes make up so accessible and fun with her online videos! I particularly love “Cosmic glow,” it really is such a great product, and totally gives me confidence!
I like the fact it contains healthy ingredients for the skin and gives me that extra pick me up I need for day time, and glamorises my look with full makeup.

March 19, 2026
Unprompted review
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Reply from Beauty and the Boutique

Jane, thank you so much for your gorgeous message - it truly means the world to us. 💖

We’re so happy to hear that you’re a fan of Beauty and the Boutique, and that Katie’s videos have made makeup feel more accessible and fun for you; that’s exactly what we hope to bring to every tutorial. ✨

It’s wonderful to hear how much you’re loving Cosmic Glow, especially that boost of confidence it gives you. Knowing it works beautifully both for everyday radiance and for adding that extra touch with a full makeup look is exactly what it was created for. And we love that you’ve noticed the skin-loving ingredients too; makeup should feel as good as it looks.

Thank you again for your kind words and support - we’re so grateful to have you as part of the Beauty and the Boutique community!

With love from the Beauty and the Boutique Team 💕🌟

Rated 5 out of 5 stars

Top beauty tips and the best beauty product recommendations

I’m a mature lady and since I’ve been watching Katie’s videos and buying her recommended products I’ve never felt more confident in my appearance, enjoyed going out and about, and generally felt more amazing. Beauty and the Boutique is a company that puts love and care into every order. It has a no quibble policy and is the most ethical company I have come across. I can’t recommend Beauty and the Boutique highly enough. Beautiful products, excellent customer care and sensational beauty tips which ensure you look your very best. And the best team ever. Don’t delay try it for yourself. Everything I’ve bought has been superb.

March 19, 2026
Unprompted review
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Reply from Beauty and the Boutique

Aww, Gail, your message has truly touched our hearts - thank you so much for sharing such beautiful words. 💖

Hearing that you feel more confident, are enjoying going out, and feeling more like yourself again since discovering Katie’s videos and products means everything to us; that is exactly why Beauty and the Boutique exists. Makeup and skincare should never feel overwhelming; they should feel uplifting, supportive and joyful at every stage of life. ✨

Your kind words about the love and care in every order, our no-quibble approach, and being described as the most ethical company you’ve come across are incredibly special to us; we always strive to create a business that feels as good as it looks.

“Don’t delay, try it for yourself” is the most wonderful recommendation, and we’re so grateful for your trust, your support, and your continued love for everything you’ve purchased 💕

Thank you for being such a valued part of the Beauty and the Boutique community - we feel very lucky to have you!

With love from the Beauty and the Boutique Team 💕🌟

Rated 5 out of 5 stars

Finally I have found what I’ve been…

Finally I have found what I’ve been searching for make up for mature skin! Every product I have purchased has been exactly what is promised. Not only are the recommended products spot on, Katie’s tutorials are easy to follow and do yourself. I highly recommend following this brand. I have not been disappointed. My sisters are all following and ordering! Forget the rest, this is the best!

October 19, 2025
Unprompted review
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Reply from Beauty and the Boutique

Colleen, this message made us smile from ear to ear - thank you so much for sharing it. 💖

We’re absolutely thrilled that you’ve finally found makeup that works beautifully for mature skin - that is exactly what we are so passionate about. Knowing that every product has lived up to its promise and that our recommendations have been spot on means the world to us. ✨

It’s wonderful to hear that Katie’s tutorials feel easy to follow and empowering - makeup should always feel achievable and enjoyable, never complicated. And the fact that your sisters are now following along and ordering too is just the cherry on top - we love that you’re sharing the beauty magic together.

“Forget the rest, this is the best” is such an incredible compliment - thank you for your trust, your enthusiasm and your recommendation.

With love from the Beauty and the Boutique Team 💕🌟

Rated 5 out of 5 stars

If Carlsberg did Companies......

Beauty & the Boutique is honestly THE most amazing company I’ve ever dealt with. Their products are incredible — I’ve collected more than I can even mention, and my latest order arrived today! Katie’s videos are not only helpful but also so humble and relatable. And the team behind the scenes? Kind, supportive, and genuinely generous. It’s rare to find a company that feels this personal. I would recommend Beauty & the Boutique without hesitation, every time.”

March 19, 2026
Unprompted review
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Reply from Beauty and the Boutique

Angela, thank you so much for this truly beautiful message - it means more to us than we can possibly say. 💖

To hear that you feel we are the most amazing company you’ve ever dealt with is such an honour; we’re so grateful for your trust and continued support, especially knowing you’ve built such a wonderful collection of products with us.

We’re delighted that Katie’s videos feel helpful, relatable and real to you; that balance of honest advice and ease is exactly what we hope to share every day. And your kind words about our team behind the scenes have touched us deeply - being described as kind, supportive and generous is the greatest compliment we could receive. ✨

Creating a personal, thoughtful experience for every customer is at the heart of everything we do, so knowing that you feel that connection means the world.

Thank you again for your generosity, your recommendation and your loyalty - we’re so lucky to have you as part of the Beauty and the Boutique community!

With love from the Beauty and the Boutique Team 💕🌟

Rated 5 out of 5 stars

Please, try this you will not regret it

Ok I don't actually know where to start here. So I suffer from rosecea pretty badly. Chin, cheeks and nose and it's very red, bumpy and flaky and very noticeable. Nothing covers it and I have tried a lot. Makeup is so expensive for the apparent "good" makeup and I just don't have the money. When I saw this make up, I thought well it's too affordable to be any good but I was bordering on desperation. When I tell you it's changed my life, I'm not saying that to be glib. Beauty and the Boutique makeup has been a complete game changer. Firstly the mascara, which I always manage to get on my eyelid and under eye.... Nope not this one, it was seriously perfection lengthening and didn't get all over the place. Then the translucent powder and under eye perfection..... Omg. The cover and flawlessness from these are mind-blowing. I even used it on my bumps and, fully covered. On top of this, they were beyond amazing with colour match and helped out when I got it wrong..... No company does this for their customers, NONE!! I will 100% never shop my makeup from anywhere else. The coverage, the way it works for older skin and the sheer customer care and service is enough to win over the toughest of critics. Do yourself a favour and try it, it's affordable and the company has actual ethics and care about their customers. To the owner and everyone that works at Beauty and the Boutique, thank you from the bottom of my heart, you've made a huge difference to me and how I feel daily ❤️

March 6, 2026
Unprompted review
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Reply from Beauty and the Boutique

Hi there our lovely Jayne,

We honestly don’t quite have the words to thank you for such a beautiful review. Reading this truly means the world to all of us here at Beauty and the Boutique. 💖

Hearing that our products have made such a difference to how you feel day to day is exactly why we do what we do. Rosacea can be incredibly difficult to manage, especially when skin feels red, bumpy and sensitive, so knowing that our products have helped you feel more confident and comfortable in your skin genuinely touches us.

We’re also so happy to hear that you’re loving the Doe Eyes Mascara, the Translucent Powder, and the Rested & Youthful Under Eye Perfector. It’s wonderful that they’re working so beautifully for you and helping to give you that flawless finish you’ve been looking for 😍

But more than anything, thank you for your incredibly kind words about our team. We truly believe beauty should feel supportive, kind and accessible, and messages like yours remind us why that matters so much. 🫶💫💞

Jayne, thank you for trusting us with your beauty routine and for sharing your experience so generously. It means more than we can say - we're so grateful to have you on this journey with us! 💞

Sending you the biggest hugs and lots of love from all the team here at Beauty and the Boutique 💖

Rated 5 out of 5 stars

Fabulous customer service

From start to finish a wonderful, timely, responsive and very human customer support service. When a shipment was inexplicably delayed (likely by customs), the team immediately sent me my products via another shipping method. Our interactions have been truly lovely. A pleasure to do business with them. I will certainly order again.

March 12, 2026
Unprompted review
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Reply from Beauty and the Boutique

Nikla, thank you so much for your beautiful message, it truly means the world to us. 💖

We’re so pleased that your experience with our team felt personal, responsive and supportive from start to finish; that human connection is something we care deeply about. When parcels take an unexpected detour, especially through customs, our priority is always to make sure you’re not left waiting longer than necessary, so we’re delighted we could get your products to you quickly through another shipping method. ✨

It means so much to hear that our interactions felt truly lovely, and that you enjoyed doing business with us; comments like yours are exactly what keep our team smiling.

Thank you again for your kindness and support, we can’t wait to welcome you back for your next order.

With love,
The Beauty and the Boutique Team 💕🌟

Rated 3 out of 5 stars

Great Company - flakey mascara

I can’t fault the company as the customer service, delivery and tutorials are great and deserve the 5 stars. My problem is with the Doe Eyes mascara. I bought two of these last year and I can honestly say it’s the worst mascara I’ve ever used, it looks lovely as soon as I applied it but within an hour or so my eyes are a flakey mess! I don’t know if I’m doing anything wrong with it but at the end of the day there is virtually none left on my eyelashes and it’s just bits everywhere. I’m really disappointed as it has a high end price. I’m going back to my 4d silk fibre lash mascara for a fiver!

March 10, 2026
Unprompted review
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Reply from Beauty and the Boutique

Hi Lisa,

Firstly, thank you so much for taking the time to leave us your feedback; it means so much to us all.

We're so sorry that the mascara in your order didn't meet your expectations this time.

Your happiness is most important to us, and so we'll gladly issue you a FULL refund for your item immediately.

To further help make this right, we've also sent you an email - this would be from help@beautyandtheboutique.com ✨

We hope this helps and we look forward to hearing back from you very soon so that we may help you further.

Warmest wishes,
The Beauty and the Boutique Team ❤️

Rated 5 out of 5 stars

Rested & Youthful and Goddess eyeliner

I bought Rested and Youthful, and the Goddess Eyeliner in brown. Both products are truly amazing, the eyeliner is the most beautiful colour. Unfortunately, it didn’t stop me getting panda eyes but please don’t let that put you off as I do have very hooded eyes and I haven’t really found anything that stays put. I emailed their customer services and they gave me a full refund without any problems. As I said, both products are amazing and so is the customer service.

March 5, 2026
Unprompted review
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Reply from Beauty and the Boutique

Jennifer, thank you so much for your lovely and thoughtful message - we truly appreciate you taking the time to share your experience. 💖

We’re so happy to hear how much you’re enjoying Rested & Youthful and the Goddess Eyeliner; that rich brown shade really is a beauty. Hooded eyes can be particularly tricky when it comes to eyeliner, so we completely understand the challenge you mentioned, and we’re very grateful for your kind reassurance to other customers as well.

It’s wonderful to know that our customer service team could help quickly and make things right for you. Making sure our customers feel supported and looked after is always our priority. ✨

Thank you again for your honesty, your kindness, and your support - it truly means a lot to us!

With love from the Beauty and the Boutique Team 💕🌟

Rated 5 out of 5 stars

Awesome company

Fantastic customer service and advice. Products arrived swiftly, beautifully packaged with sheet on how best to use the items. Can recommend the Doe eyed mascara and Run Away bronze stick.

February 2, 2026
Unprompted review
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Reply from Beauty and the Boutique

Nicky, thank you so much for your kind words, they truly mean the world to us. 💖

We’re so pleased you felt well supported with our customer service and advice, helping you choose and use your products confidently is always our goal. Knowing everything arrived swiftly and beautifully packaged, complete with your how to guide, makes us so happy. ✨

We love that you’re recommending Doe Eyes mascara and the Run Away Bronze Stick, what a gorgeous duo. Effortless lashes and that soft, natural warmth are such confidence boosters.

Thank you again for your support and recommendation, we’re so grateful to have you as part of the Beauty and the Boutique community.

With love,
The Beauty and the Boutique Team 💕🌟

Rated 5 out of 5 stars

Smokey Eye liner in Dark Chocolate

I’m very happy with the make up I bought on Beauty and the Boutique site, and want to say how much I like the new Smokey Liner. I got the Dark Chocolate colour which is easy to use, stays on my eyes and suits my Dark Blonde hair colour.

February 26, 2026
Unprompted review
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Reply from Beauty and the Boutique

Hi there ☺️💞

One word: WOW! Thank you SO much for taking the time to leave such beautiful feedback, it's put the BIGGEST smiles on all our faces here at Beauty and the Boutique HQ! 🥰

We’re absolutely thrilled that you’re loving your Love Katie Smokey Liner in Dark Chocolate. Katie poured so much heart, care and passion into creating this beauty gem for you so we’re delighted to hear it’s staying put and easy for you to use ✨

Thank you again for your kindness and support, it means the world to us all.

Sending lots of love and very warmest wishes from all the team here at Beauty and the Boutique 💖

Rated 5 out of 5 stars

Recommend this company and products!

Quick shipping, beautiful presentation and products, helpful 'how to use' videos on the website. Customer Service WhatsApp amazing - very quick personalised responses - able to refund/send a complimentary alternative when products not quite correct shade. Impressed so far with the Doe-eyes mascara! - no smudging and really is so easy to remove with water, feels very kind on the eyes. Thank you!

February 26, 2026
Unprompted review
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Reply from Beauty and the Boutique

Thank you so much for this wonderful feedback, we’re absolutely delighted to read it. 💖

We’re so pleased you’ve enjoyed the quick shipping, beautiful presentation, and the helpful how-to videos. We put so much care into every detail to make the whole experience feel supportive and special.

It’s lovely to hear that our WhatsApp Customer Service made a difference too; quick, personal responses and ensuring you have the right shade are always our priorities. We’re so glad we could sort everything out smoothly for you. ✨

And how fabulous that Doe Eyes is impressing you already; no smudging, easy removal with just water, and feeling gentle on the eyes is exactly why it has become such a hero product.

Thank you again for your kindness and support. We’re so grateful to have you as part of the Beauty and the Boutique community.

With love,
The Beauty and the Boutique Team 💕🌟

Rated 5 out of 5 stars

Exceptional service 🙌

This store is exceptional. Their products are amazing, but even better is their customer service. Honestly, I have never dealt with a better team who are so keen to give the best customer experience and resolve any issues (even if it’s not their fault).
Would highly recommend to anyone.
Thank you guys you’re doing a fabulous job ⭐️

February 23, 2026
Unprompted review
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Reply from Beauty and the Boutique

Jayne, thank you so much for your incredibly kind words, they truly mean the world to us. 💖

We’re absolutely delighted to hear that you feel our store is exceptional, that is such a huge compliment. While we’re so proud of the products we curate and create, it means even more to know that our customer service has stood out to you. Looking after our customers, resolving issues quickly and kindly, and making every experience feel positive is always our priority, even when things are outside of our control. ✨

Your recommendation means everything to us, and your encouragement reminds us exactly why we do what we do.

Thank you again for your support and trust, we’re so grateful to have you as part of the Beauty and the Boutique community.

With love,
The Beauty and the Boutique Team 💕🌟

Rated 5 out of 5 stars

I purchased Love Katie Rested and…

I purchased Love Katie Rested and Youthful, The Delilah concealer, Blinc and Lord and Berry mascaras and they are all fantastic products. Everything arrived super speedily, packaged beautifully with a handy leaflet. I've paid triple previously for under eye products which have been frankly useless on my 48 year old peepers but OMG thank you so much for making this product!! It is A.Mazing! Everyone commented on how well I looked. Please never stop making it. Keep doing what you're doing as you have a customer for life. xxxx

February 12, 2026
Unprompted review
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Reply from Beauty and the Boutique

Sophie, thank you so much for this incredible message. It truly made our day. 💖

We’re absolutely thrilled that you’re loving Rested & Youthful, along with your Delilah concealer, Blinc mascara and Lord & Berry mascara, what a beautiful line up. Knowing everything arrived quickly, wrapped with care and complete with your leaflet makes us so happy. Every parcel should feel like a treat. ✨

But your words about Rested & Youthful really touched us; after spending triple on under-eye products that didn’t deliver, hearing that this one made people comment on how well you looked is exactly why it was created. Helping our community look bright, fresh and supported without heaviness is what we care about so deeply.

“Customer for life” is the biggest compliment we could ever receive, and we’re so grateful for your trust and enthusiasm. We promise, we’re not stopping any time soon.

With love and gratitude,
The Beauty and the Boutique Team 💕🌟

Rated 5 out of 5 stars

Love Katie Smokey Eye - amazing product :)

I’ve been using the Love Katie Smokey Eye Stick and it’s absolutely fantastic. I’m not very confident with eye makeup, but this product makes it effortless. The video tutorial was incredibly helpful and made the application so simple — Katie and Katie are brilliant.

If you want to try a smokey eye with little fuss, this is the perfect place to start. You won’t be disappointed!

February 8, 2026
Unprompted review
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Reply from Beauty and the Boutique

Laura, thank you so much for your gorgeous message; it truly means the world to us. 💖

We’re absolutely delighted to hear how much you’re loving the Love Katie Smokey Eyeliner, especially knowing that eye makeup hasn’t always felt easy or confident for you.

Creating products that take the fuss out of technique and make beautiful results achievable for everyone is exactly what we set out to do. ✨

It’s wonderful to know the video tutorial helped make everything feel simple and approachable. Katie and Katie will be so happy to hear that. A smokey eye should feel empowering, not intimidating, and we’re thrilled it’s become effortless for you.

Thank you again for your kindness and recommendation. We’re so grateful to have you as part of the Beauty and the Boutique community.

With love from the Beauty and the Boutique Team 💕🌟

Rated 5 out of 5 stars

I discovered Katie and her online…

I discovered Katie and her online beauty shop during Covid. I love that she understands the needs of "mature" skin, and I'm thrilled to see her new in-house line of "Love, Katie" products. The concealer is the best I've ever used and the smokey liner is my new favorite addition to my beauty routine!

February 4, 2026
Unprompted review
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Reply from Beauty and the Boutique

YAY, Shayne, thank you SO much for your lovely feedback.

Thank you so much for this beautiful message; it truly means the world to us 💖

We’re incredibly grateful that you found Katie and Beauty and the Boutique during Covid, so many wonderful friendships with our community began in that strange, tender chapter, and it’s heart-warming to know you’ve stayed with us ever since.

Katie pours her whole heart into creating products that genuinely support mature skin, so hearing that her Love Katie line has been such a joy for you is the most wonderful feedback. Thank you a million times over!

To know the Rested & Youthful Concealer is the best you’ve ever used and that the Love Katie Smokey Liner in shade 'Dark Chocolate' has become a new favourite in your routine… that’s exactly why she created them ✨🌸

Your support, trust and kindness truly mean everything to us. Thank you for being part of our little community and for taking the time to share such thoughtful words.

With love and very warmest wishes from Team Beauty and the Boutique ✨

Rated 5 out of 5 stars

Sparkling gem of a company!

Have to give a huge shout out to this brilliant company!! Not only is their make up some of the best I’ve ever used - an achievement in such a competitive market - their customer service is amazingly good! Having missed one of their valuable discounts - entirely my own fault - I contacted them retrospectively and it’s all sorted within minutes and in such a friendly way 🤗. I’d give them more than 5 stars if I could.

January 26, 2026
Unprompted review
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Reply from Beauty and the Boutique

Thank you so much for this absolutely wonderful message; it genuinely means the world to us. 💖

We’re thrilled to hear how much you’re loving the makeup. Standing out in such a competitive market is something we work incredibly hard to do, so your words mean more than you know. And your kind comments about our customer service truly made our day, helping quickly, warmly and without fuss is exactly how we believe things should be done. ✨

We’re so glad we could sort the discount hiccup for you in minutes, and even happier that it left you feeling supported and looked after. That friendly connection with our customers is at the heart of everything we do.

Thank you again for your trust, your generosity and your lovely shout out, we’ll happily take those extra stars. 🤗

With love,
The Beauty and the Boutique Team 💕🌟

Rated 5 out of 5 stars

Absolutely love this company

Absolutely love this company. I've ordered a few times and have been very happy with the products. I can't do without Katie's concealer, it's the best I've ever used. Also, the videos are so helpful and have given me so much more confidence with my makeup technique as my face is changing (I'm in my mid forties). I had an issue with a product getting damaged in transit and they replaced straight away. Amazing customer service.

January 3, 2026
Unprompted review
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Reply from Beauty and the Boutique

Claire, thank you so much for your wonderful message. It truly means the world to us. 💖

We’re so happy to hear how much you love shopping with us, and knowing that Rested & Youthful has become a can’t live without product for you is the biggest compliment we could receive. Helping skin look bright, fresh and supported as it changes through our forties is exactly what that concealer was created for. ✨

It’s lovely to hear that the videos have given you more confidence with your makeup technique, too. Makeup should feel empowering and achievable at every stage, and we’re delighted they’ve been helpful for you.

We’re also really grateful for your understanding regarding the item that was damaged in transit, and we’re glad we could replace it quickly for you. Looking after our customers is always our priority.

Thank you again for your continued support and trust, we’re so grateful to have you as part of the Beauty and the Boutique community.

With love,
The Beauty and the Boutique Team 💕🌟

Rated 5 out of 5 stars

Fantastic friendly fabulous

Wow what a service from start to finish
So happy with my products and tutorials
The little touches make the all the difference !!!
Even though I’ve been using make up for years I never knew the tips to enhance my face
Ive bought numerous times now and definitely worth the price
Recently I had to contact customer service and how amazing they where quick friendly efficient passionate about the product and me as a customer so freshing to find a company that care ……..and I love I’m supporting a small business highly recommended keep up the brilliant standards so happy

January 12, 2026
Unprompted review
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Reply from Beauty and the Boutique

Oh, Jacqui, what can we say to this FABULOUS feedback 🥹

This is such a joy to read. Thank you so much for taking the time to share all of this. 💖

We’re absolutely delighted that you’re loving both the products and the tutorials, and especially that those little touches stood out to you; they’re added with so much care. Hearing that you’ve been using makeup for years yet still discovered new ways to enhance your face is exactly what we hope for. 🤗 We're smiling from ear to ear with your kindness!

Your kind words about our customer service truly mean everything to us. Looking after you as a person, not just an order number, is so important, so knowing you felt supported, listened to, and cared for makes us incredibly proud. And supporting a small business, too, we honestly can’t thank you enough. ❤️

Thank you from the bottom of our hearts, Jacqui. 😍

With love and very warmest wishes from Team Beauty and the Boutique ✨ 🤗 xoxox

Rated 5 out of 5 stars

Fabulous products and customer service

I have been watching Katie’s tutorials and the products she has recommended are amazing. The Doe Eyes mascara is fabulous. So much so, my 12 year old daughter keeps asking to use it! But above all the products and tips, I want to praise the customer service. Not only are the items wrapped beautifully with a little packet of love hearts in each package, but when I ordered and paid for an item that was subsequently found to be out of stock, I was refunded immediately, including the full postage, and the item was sent to me free of charge when it came back in stock. I am just so impressed by the whole experience and thoroughly recommend this company and the products they endorse. Thank you.

January 14, 2026
Unprompted review
Beauty and the Boutique logo

Reply from Beauty and the Boutique

Hi there,

WOW! 🥹 Thank you SO much for this beautiful message - it’s genuinely made our whole day 🥰
We’re absolutely thrilled that you’ve been enjoying Katie’s tutorials and that the products have been working so well for you. 🙌

Your kind words about the Doe Eyes Mascara made us smile, we love that your daughter is eyeing it up, too! 🥰 Katie poured all her love, care and passion into creating this beauty gem, and knowing it's been such a hit for you both just fills our hearts with so much joy!

Your gorgeous feedback about our customer service means the world to us, thank YOU! Everything we do is with you at the heart and knowing it's made you so happy means everything to us 🥰

Thank you from the bottom of our hearts for taking the time to share this with us and our wonderful community, it truly has made our day!

Sending lots of love and very warmest wishes from all the team here at Beauty and the Boutique 💖

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