THE BEST! How refreshing it is to find someone - Katie - who knows their craft and is honest and genuine! I've just received my FIFTH order from BatB and I'm STILL blown away; each item is lovingly... See more
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BeautyandtheBoutique.com is where you get to shop my fabulous style and beauty finds from around the world. With my expert knowledge I’ve scoured the globe to find you incredible beauty solutions and confidence boosting style. Worn together, my han...
United Kingdom
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Beauty and the boutique is an amazing website and their products are just amazing. I use the DOE EYES MASCARA and it is AAAAMAAZING. It really helps my eyes stand out and make my lashes super long and lovely. I also use the COSMIC GLOW. This is also a fabulous product, I watched the video on where to use this on my cheekbones upper eye and nose and fohead for a lovely healthy glow. It does just that. I have had lots of compliments using these products. Lastly I use the smoky liner that can also be used for a smoky eye look eyeshadow too. It has a lovely shimmer in it so just helps add to the make up look. The customer service is OUTSTANDING. Very attentive and helpful and reply very quickly and are so very efficient. I love this website and will keep using this company because, well they just give you a wonderful customer experience and they care about their customers. THANK YOU BEAUTY & THE BOUTIQUE 😇

Reply from Beauty and the Boutique
I am a fan of Beauty & the Boutique! Katie makes make up so accessible and fun with her online videos! I particularly love “Cosmic glow,” it really is such a great product, and totally gives me confidence!
I like the fact it contains healthy ingredients for the skin and gives me that extra pick me up I need for day time, and glamorises my look with full makeup.

Reply from Beauty and the Boutique
I’m a mature lady and since I’ve been watching Katie’s videos and buying her recommended products I’ve never felt more confident in my appearance, enjoyed going out and about, and generally felt more amazing. Beauty and the Boutique is a company that puts love and care into every order. It has a no quibble policy and is the most ethical company I have come across. I can’t recommend Beauty and the Boutique highly enough. Beautiful products, excellent customer care and sensational beauty tips which ensure you look your very best. And the best team ever. Don’t delay try it for yourself. Everything I’ve bought has been superb.

Reply from Beauty and the Boutique
Finally I have found what I’ve been searching for make up for mature skin! Every product I have purchased has been exactly what is promised. Not only are the recommended products spot on, Katie’s tutorials are easy to follow and do yourself. I highly recommend following this brand. I have not been disappointed. My sisters are all following and ordering! Forget the rest, this is the best!

Reply from Beauty and the Boutique
Beauty & the Boutique is honestly THE most amazing company I’ve ever dealt with. Their products are incredible — I’ve collected more than I can even mention, and my latest order arrived today! Katie’s videos are not only helpful but also so humble and relatable. And the team behind the scenes? Kind, supportive, and genuinely generous. It’s rare to find a company that feels this personal. I would recommend Beauty & the Boutique without hesitation, every time.”

Reply from Beauty and the Boutique
Ok I don't actually know where to start here. So I suffer from rosecea pretty badly. Chin, cheeks and nose and it's very red, bumpy and flaky and very noticeable. Nothing covers it and I have tried a lot. Makeup is so expensive for the apparent "good" makeup and I just don't have the money. When I saw this make up, I thought well it's too affordable to be any good but I was bordering on desperation. When I tell you it's changed my life, I'm not saying that to be glib. Beauty and the Boutique makeup has been a complete game changer. Firstly the mascara, which I always manage to get on my eyelid and under eye.... Nope not this one, it was seriously perfection lengthening and didn't get all over the place. Then the translucent powder and under eye perfection..... Omg. The cover and flawlessness from these are mind-blowing. I even used it on my bumps and, fully covered. On top of this, they were beyond amazing with colour match and helped out when I got it wrong..... No company does this for their customers, NONE!! I will 100% never shop my makeup from anywhere else. The coverage, the way it works for older skin and the sheer customer care and service is enough to win over the toughest of critics. Do yourself a favour and try it, it's affordable and the company has actual ethics and care about their customers. To the owner and everyone that works at Beauty and the Boutique, thank you from the bottom of my heart, you've made a huge difference to me and how I feel daily ❤️

Reply from Beauty and the Boutique
From start to finish a wonderful, timely, responsive and very human customer support service. When a shipment was inexplicably delayed (likely by customs), the team immediately sent me my products via another shipping method. Our interactions have been truly lovely. A pleasure to do business with them. I will certainly order again.

Reply from Beauty and the Boutique
I can’t fault the company as the customer service, delivery and tutorials are great and deserve the 5 stars. My problem is with the Doe Eyes mascara. I bought two of these last year and I can honestly say it’s the worst mascara I’ve ever used, it looks lovely as soon as I applied it but within an hour or so my eyes are a flakey mess! I don’t know if I’m doing anything wrong with it but at the end of the day there is virtually none left on my eyelashes and it’s just bits everywhere. I’m really disappointed as it has a high end price. I’m going back to my 4d silk fibre lash mascara for a fiver!

Reply from Beauty and the Boutique
I bought Rested and Youthful, and the Goddess Eyeliner in brown. Both products are truly amazing, the eyeliner is the most beautiful colour. Unfortunately, it didn’t stop me getting panda eyes but please don’t let that put you off as I do have very hooded eyes and I haven’t really found anything that stays put. I emailed their customer services and they gave me a full refund without any problems. As I said, both products are amazing and so is the customer service.

Reply from Beauty and the Boutique
Fantastic customer service and advice. Products arrived swiftly, beautifully packaged with sheet on how best to use the items. Can recommend the Doe eyed mascara and Run Away bronze stick.

Reply from Beauty and the Boutique
I’m very happy with the make up I bought on Beauty and the Boutique site, and want to say how much I like the new Smokey Liner. I got the Dark Chocolate colour which is easy to use, stays on my eyes and suits my Dark Blonde hair colour.

Reply from Beauty and the Boutique
Quick shipping, beautiful presentation and products, helpful 'how to use' videos on the website. Customer Service WhatsApp amazing - very quick personalised responses - able to refund/send a complimentary alternative when products not quite correct shade. Impressed so far with the Doe-eyes mascara! - no smudging and really is so easy to remove with water, feels very kind on the eyes. Thank you!

Reply from Beauty and the Boutique
This store is exceptional. Their products are amazing, but even better is their customer service. Honestly, I have never dealt with a better team who are so keen to give the best customer experience and resolve any issues (even if it’s not their fault).
Would highly recommend to anyone.
Thank you guys you’re doing a fabulous job ⭐️

Reply from Beauty and the Boutique
I purchased Love Katie Rested and Youthful, The Delilah concealer, Blinc and Lord and Berry mascaras and they are all fantastic products. Everything arrived super speedily, packaged beautifully with a handy leaflet. I've paid triple previously for under eye products which have been frankly useless on my 48 year old peepers but OMG thank you so much for making this product!! It is A.Mazing! Everyone commented on how well I looked. Please never stop making it. Keep doing what you're doing as you have a customer for life. xxxx

Reply from Beauty and the Boutique
I’ve been using the Love Katie Smokey Eye Stick and it’s absolutely fantastic. I’m not very confident with eye makeup, but this product makes it effortless. The video tutorial was incredibly helpful and made the application so simple — Katie and Katie are brilliant.
If you want to try a smokey eye with little fuss, this is the perfect place to start. You won’t be disappointed!

Reply from Beauty and the Boutique
I discovered Katie and her online beauty shop during Covid. I love that she understands the needs of "mature" skin, and I'm thrilled to see her new in-house line of "Love, Katie" products. The concealer is the best I've ever used and the smokey liner is my new favorite addition to my beauty routine!

Reply from Beauty and the Boutique
Have to give a huge shout out to this brilliant company!! Not only is their make up some of the best I’ve ever used - an achievement in such a competitive market - their customer service is amazingly good! Having missed one of their valuable discounts - entirely my own fault - I contacted them retrospectively and it’s all sorted within minutes and in such a friendly way 🤗. I’d give them more than 5 stars if I could.

Reply from Beauty and the Boutique
Absolutely love this company. I've ordered a few times and have been very happy with the products. I can't do without Katie's concealer, it's the best I've ever used. Also, the videos are so helpful and have given me so much more confidence with my makeup technique as my face is changing (I'm in my mid forties). I had an issue with a product getting damaged in transit and they replaced straight away. Amazing customer service.

Reply from Beauty and the Boutique
Wow what a service from start to finish
So happy with my products and tutorials
The little touches make the all the difference !!!
Even though I’ve been using make up for years I never knew the tips to enhance my face
Ive bought numerous times now and definitely worth the price
Recently I had to contact customer service and how amazing they where quick friendly efficient passionate about the product and me as a customer so freshing to find a company that care ……..and I love I’m supporting a small business highly recommended keep up the brilliant standards so happy

Reply from Beauty and the Boutique
I have been watching Katie’s tutorials and the products she has recommended are amazing. The Doe Eyes mascara is fabulous. So much so, my 12 year old daughter keeps asking to use it! But above all the products and tips, I want to praise the customer service. Not only are the items wrapped beautifully with a little packet of love hearts in each package, but when I ordered and paid for an item that was subsequently found to be out of stock, I was refunded immediately, including the full postage, and the item was sent to me free of charge when it came back in stock. I am just so impressed by the whole experience and thoroughly recommend this company and the products they endorse. Thank you.

Reply from Beauty and the Boutique
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