Beautydotcom Reviews 127

Not sure if this company even has a customer service department. I placed an order for a hair brush and went a week and a half with no contact. I emailed to ask for an update on my order and was subsequently told that it was unavailable and was given the option of a refund or change of product. I wrote back and asked for a refund, annoyed that I hadn’t been told earlier that the product wasn’t even available. I received no response. I emailed again asking for a refund. And then again. I never received a reply. They withheld my money for a product they didn’t have and wouldn’t acknowledge any of my emails. Then, about 3 weeks later I randomly get an email saying my order is ‘Ready to be Despatched’. I finally received the order about a month later and it’s the wrong size, it’s not even what I ordered. I wanted a refund from the beginning and they completely ignored me. Absolutely rubbish service, I will never shop with them again.

Ordered goldwell hair dye from BDotcom and paid for 24hr delivery. four days later, the WRONG item arrived (not even close to hair dye), so i emailed customer service about it and they issued me a £1 refund for the delivery that wasn’t on time and said they would send the actual item for next day delivery, with a returns label. Got the item the next day but no return label, so i emailed them again and they had the AUDACITY to send me a pdf of the returns label asking me to print it out and send it back to them. Mistake after mistake was made and no compassion at all. Disgusted with the service, trust me when i say don’t buy from here.

Worse service ever!! Do not buy from them if don't want to lose your money! Item was returned back to sender, no refund been issued! Lost over 150£, I'm so disappointed with this web, DO NOT Buy!!!!

Failed to fulfil one item of the order and failed to provide a full refund. Two identical items ordered on the same day. It took over a week to send one item, then I didn’t hear anything…. I contacted them to query remaining item, told it was unavailable and refund would be issued. I have just been advised the refund has been processed but not the full amount, so now I have had to follow up again. It is almost a month since the original order. There needs to be better customer service and shorter despatch / update times.
I will not use this company again.

Appalling! Ordered 2 products 3 weeks ago and they’re still showing as awaiting fulfilment. I have sent 2 messages, plus a WhatsApp and a customer service contact message and heard nothing in return. I’ve asked for a refund but I won’t hold my breath. Avoid at all costs

Quick delivery and good selection of men's styling products.

This was the first time using Bdotcom, but not last. Well packed to avoid any damages. Would definitely recommend.

My sister absolutely loves the new Alfaparf curl enhancing collection. It was a good gift!

Loving the range of OPI colours! Quick efficient delivery.

Good quality products and fast delivery! Will be purchasing more soon!

Love the new Opi range. It's an amazing xmas gift for my mom!

I have placed a order 15th November. Still not recieved my order.Sent them 2 emails and no answer at all. Avoid!

Avoid at all costs.
The products are not genuine .
I ordered a developer, bottled was unsealed and the consistency was watery.
Avoid!!!

Bought the Colour Wow Dream Coat and I love it! It arrived in 2 days which was good as I had a wedding to go to. This is my 3rd time ordering with them and every time has been really good.

Super smooth hair after using the color wow dream coat! Thank you. Can't wait to try the new xtra volume!

Really disappointed with their terrible service. I placed an order for some skincare to be delivered directly to my paralysed aunt in hospital as she is suffering from very uncomfortable dry skin exacerbated by her injuries. I was informed that I'd receive a dispatch notice by email. Ten days later, I sent a WhatsApp message to the company's customer support asking to track my order since I'd not yet received it. They (eventually) replied the following day after I prompted them again, and said the item was out of stock so they'd cancel my order.

I wonder how long I would have waited had I not got in touch - they should have informed me straight away that they couldn't fulfil my order and refunded me on the spot. I imagine I may have never been informed if I hadn't messaged to ask. Very frustrating, as if they'd told me in the first place, I could have ordered from an alternative website long ago instead of have my aunt wait so long. Would definitely not recommend, and will not shop with them again.

Delivery is very slow, and their updates are poor.

I ordered a bunch of dye, got the dye, no issues there and they sent the right product and it was packaged well. But the delivery was pretty slow. They have no customer service, I emailed twice chasing it, that sucks a bit. Most likely wouldn't use again.

Great Product Selection and customer support. I use the company all the time

Excellent products are delivery time. couldn't be happier

Placed 2 orders, 1 on 09/08/21 &1 on 10/08/21 on basis of free p&p plus 2-3 day postage. After numerous messages I received my 1st order 21/08/21 & still waiting for my 2nd which I was told would arrive by 23/08/21. Now it won't arrive till 25/08/21! Was also told a discount would be applied on despatch which hasn't happened. Absolutely diabolical service, would nit reccomend. Would give 0 stars if u could.