I had such a great experience the 1st time I ordered from here. My order arrived veryquickly. Unfortunately this time not as great as the item i wanted ws out of stock even though it was showing as... See more
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After a mishap with the shipping, Beauty Forever came through for me. All of the customer service I received was professional, timely and well versed on the way this whole process of business should b... See more
Since I have been experimenting with different style wigs, I’ve fallen in love with Beautyforever. It is such a good product and I just love how versatile the human hair is. I’ve had a few questions a... See more
Great experience, when my order was delayed I was contacted immediately and the customer support has been great. I also had a return and they were helpful and made the experience ok as they assisted t... See more
Company details
Written by the company
BeautyForever hair online sells human hair weave,Brazilian hair,Virgin Human Hair,human hair extensions,Remy hair extensions,human hair bundles,virgin body wave,for your forever beauty choose BeautyForever.
Contact info
United States
- beautyforever.com
3.9
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I am extremely disappointed with my…
I am extremely disappointed with my experience with Beauty Forever.
After multiple failed delivery attempts by their courier, GoFo Express, I reached out to Beauty Forever for assistance. Nancy, one of their representatives, responded and apologized, offering me two options: either wait for the wig to be returned to them and resent, or receive a refund. I chose to receive a refund.
However, after selecting that option, the process became frustrating and confusing. I did not receive any clear follow-up regarding my refund. Instead, I began receiving emails instructing me to submit a return request online with photos of the wig.
I repeatedly explained that I could not complete a return or provide photos because I NEVER received the product in the first place. Despite this, I continued to be given the same instructions, which do not apply to my situation.
I also communicated with another representative, Larry, who incorrectly told me that my package had been delivered. When he provided a tracking number, it was linked to a completely different delivery in Virginia, which had nothing to do with my order.
At this point, I am stuck going back and forth between Beauty Forever and their courier with no resolution. I never refused the product—I simply never received it. I even offered to pick up the package myself, but was told that was not an option.
This entire experience has been exhausting and unacceptable. There appears to be a lack of communication, accountability, and proper customer support. Customers should not have to go through this much just to receive their order or get a refund.
April 9, 2026
Unprompted review
Reply from Beautyforever
Hi Tekela Kinney!Thank you so much for taking the time to share this unpleasant experience. First, please accept our sincerest apologies. The confusion and back-and-forth communication you described throughout the process is absolutely not the experience we want any customer to have.
We are very sorry about the abnormal delivery of your package. We understand that the package may not have found a suitable delivery address during the delivery process. We will immediately contact the local logistics provider to inquire about the current status of the package. We are working hard to improve the situation as soon as possible to address the delays caused. We are very happy to help you resolve these issues; at the same time, we will arrange a dedicated customer service representative to assist you and ensure that you receive your package.
We apologize again for the unpleasant experience. Your feedback is very important to us; we value you as a customer and sincerely hope to have the opportunity to provide you with more satisfactory service in the future, thereby regaining your trust.
Beautyforever Hair Customer Team
Buyer beware
I wrote a review and was bribed monetarily to take it down. Don't fall for this if you write a bad review about the wigs and length of time (a month) to get your money back, keep it up.
February 27, 2026
Unprompted review
Reply from Beautyforever
Hi Stacey Dobbins!Thank you so much for taking the time to provide feedback. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us. We value every customer's shopping experience, always adhere to accurate product descriptions, and prioritize genuine customer feedback.
If you have any questions about your order, we are happy to help you resolve them and will provide you with satisfactory service.
Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email. We are happy to assist you. We value you as a customer and sincerely hope to have the opportunity to provide you with even better service in the future, thereby regaining your trust.
Beautyforever Hair Customer Team
Quality product, great customer service once past automation responses
The quality of the wigs I've bought are very good. The Put on and Go, is true to it's words; it's glueless as advertised. While it took a bit of effort to get past automated responses to correct an order error, once I reached someone the matter was handled in a satisfactory manner. Make it easier to reach someone directly in customer service and I'd give it 5 stars.
April 1, 2026
Unprompted review
Been using beauty forever for a while
Been using beauty forever for a while, always accommodating when in need of help and quality product always
April 9, 2026
Unprompted review
Great experience
Great experience, when my order was delayed I was contacted immediately and the customer support has been great. I also had a return and they were helpful and made the experience ok as they assisted through the process. This is my spot for great units. I highly recommend.
April 7, 2026
Unprompted review
Great Service, Highly Recommend
I had a great experience with BeautyForever! The customer service was responsive, polite, and very helpful throughout my interaction. They made sure all my questions were answered and provided a smooth and professional experience.
I truly appreciate the attention to detail and the effort to ensure customer satisfaction. I would definitely recommend them and look forward to purchasing again!
April 10, 2026
Unprompted review
Customer Service is excellent and…
Customer Service is excellent and responds in a timely manner.
January 17, 2026
Unprompted review
Hair soft. No shedding. Great purchase 👌
I had an issue with the delivery but customer service took the time and effort in resolving the matter. The hair was good. Love it. Soft amd no shedding.
April 3, 2026
Unprompted review
The experience was great
The experience was great. Didn’t have any issues returning my wig. I’ll sure be back to purchase more. The customer service is amazing they truly make everything possible for their customers.
April 7, 2026
Unprompted review
Chemical smell, Not BLACK OWNED!! Based in Xuchang China! Not Norcross Georgia
Not only did I get the wrong length, the chemical smell the wig have game me a headache, filled the large room, made me nauseous and got on the canvas bag i had it in after opening it in the car!!
I sent it back and their autopilot email keeps promising a refund and now went radio silent!!
March 19, 2026
Unprompted review
Reply from Beautyforever
Hi there!Thank you very much for taking the time to provide your feedback. We offer our sincerest apologies for the unpleasant shopping experience you encountered, and for any distress—both mental and physical—that this may have caused you. Please be assured that we take every issue you have raised very seriously and are committed to resolving them for you promptly and appropriately.
Regarding your feedback regarding dissatisfaction with the product, this is absolutely not the experience we wish for our customers to have. We place the utmost importance on product quality and guarantee that every item we ship consists of 100% human hair. Concerning the "pungent chemical odor" you mentioned, we understand that this scent is likely the normal "new product" smell resulting from the wig being sealed for an extended period during the manufacturing and packaging processes; it does not indicate the presence of harmful chemicals. We recommend placing the wig in a well-ventilated area for a while before its initial use, as the odor will typically dissipate naturally. Regarding the issue of the "length not matching the description," please note that slight discrepancies may occur due to measurement methods (measuring curly hair versus measuring it when straightened) and the manual nature of the production process. Furthermore, please be assured that the quality of all products—whether shipped from the U.S. or China—remains consistent and consists of high-quality human hair. To address the specific issues you encountered with your order, we kindly request that you provide your order number or contact us directly via email. We will promptly assign a dedicated customer service representative to reach out to you and resolve your after-sales return and refund requests in a timely manner. We deeply value the trust of every single customer, and we are committed to providing you with a satisfactory resolution.
Thank you once again for your patience and understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact us via email; we are always at your service.
Beautyforever Hair Customer Team
I ordered a wig from Beauty Forever…
I ordered a wig from Beauty Forever Hair and was genuinely impressed with the quality and presentation. The hair was soft, full, and true to length — no weird smell or tangling, which is a big plus. The packaging was clean and professional, and I loved that it came with useful extras like a wig cap and clips. Discount deals!!
Shipping was fast, and customer service followed up promptly, even when I had questions. I appreciate how they make the shopping experience feel personal and supportive — especially for women who care about looking and feeling confident.
One thing I’d love to see improved is more transparency on restock dates for popular items. I’d definitely order again and recommend them to others looking for reliable hair options.
April 1, 2026
Unprompted review
I would like to thank Daisy for all her…
I would like to thank Daisy for all her help.
March 30, 2026
Unprompted review
I ordered a wig from this place my…
I ordered a wig from this place my order came to $99.95 and this company charged my account $140. I did try to get in contact with them and they don't answer
March 30, 2026
Unprompted review
Reply from Beautyforever
Hi Christina Rees!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience.
We understand that the price difference you reported may be due to the exchange rate between the Canadian dollar and US dollar, and we sincerely apologize for that. To resolve your issue as quickly as possible, we have arranged for a dedicated person to process your order immediately and ensure you receive a satisfactory solution. We sincerely hope you will give us another chance to regain your trust.
Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email. We are happy to assist you.
Beautyforever Hair Customer Team
MY FIRST ORDER REVIEW
This was my first order from Beautyforever.com. around the2nd week of January. The shipping was fast and my order accurate. The wig was beautiful although ill pacakged without a wig bag included. The wig itself was an ok quality and wasn't plucked as well as wigs I 've purchased with other vendors. The color and curls was very beautiful and vibrant. However, this wig MATTED AND TANGLED EASILY and SHEDS A LOT! The drawstring didn't always hold the wig in place, which made it difficult to keep the wig from slidinh even with the extra security band. I will remain with my other wig vendors. I tried but just wasn't completely joyous over this purchase.
March 28, 2026
Unprompted review
Reply from Beautyforever
Hi DIVA!Thank you so much for taking the time to leave such detailed feedback. We sincerely apologize that this shopping experience did not meet your expectations and we are deeply sorry for not leaving you with a perfect impression.
Regarding your feedback about tangles and hair loss, this is absolutely something we do not want our customers to experience. We are firmly committed to selling only genuine human hair products, and we place great importance on product quality. Please provide your order number or contact us directly via email. We will arrange for a dedicated customer service representative to contact you as soon as possible to address your after-sales issues promptly. We value the trust of every customer and hope to provide you with a satisfactory solution.
Once again, we sincerely apologize for the unpleasant experience. Your feedback is crucial to us; we truly consider you a valuable customer and sincerely hope to have the opportunity to provide you with more satisfactory service in the future, thereby regaining your trust.
Beautyforever Hair Customer Team
Very satisfied
After my purchase the eig arrive quickly, the concerns i had customer services responded quickly and resolved the them in a timely manner. I will be purchasing again.
March 11, 2026
Unprompted review
I love my wig and the color is bomb!!!
I love my wig and the color is beautiful! The communication with your company was great. The only draw back was the long wait due to high demand and customization, but once received, it was worth it!
March 26, 2026
Unprompted review
I always shop Beauty Forever and I’m…
I always shop Beauty Forever and I’m never disappointed. Products and customer service is too tier!
March 24, 2026
Unprompted review
Love this company
Love this company, the hair is very affordable and amazing quality. Will always be back to shop!
March 24, 2026
Unprompted review
Wrong customer, fake product, horrible customer service
What went wrong is this company is selling fraudulent products, these are not human hair wigs in any sense of the word of human hair I received two weeks that I ordered immediately could tell upon touching them there was an amount of plastic or whatever chemical they're using to make these wigs so I called to make a return when a week or two going back and forth about who's going to pay for the label finally they send a label I go to my post office and send it back in 3 weeks later I should say for 3 weeks we're going back and forth about where's the refund package made it to Georgia I guess nobody in their company would pick it up so they made me wait for a refund they email you back and forth with telling you to track the package send them a copy of what's going on blah blah blah this just went on and on and on and then they decided they wanted to give me a partial refund because when you order for them you sign up for some kind of club that isn't clear and they were trying to keep that money as well I just want you guys to know when you read these reviews when you look at the company website a lot of it I'm sure is paid advertising paid reviews I am not AI I am a real human I put my review with words mixed up and not really clear so you would know I'm a real human that is warning you do not spend your money do not waste your time this is not what we're expecting when a company says they're selling human hair wigs
March 8, 2026
Unprompted review
Reply from Beautyforever
Hi Lucretia Jackson!Thank you very much for taking the time to share your shopping experience. We are deeply sorry to read this review. The inconvenience and delays you experienced during the return process—as well as the subsequent confusion regarding the refund amount—fall far short of the customer service standards we strive to uphold.
Regarding product quality: We are steadfast in our commitment to selling only genuine human hair products. If you are unsatisfied with your purchase, we will cover the return shipping costs at no charge to you and assist you with the after-sales resolution. Regarding the refund itself, the delay may be due to our warehouse system not having updated in real-time; however, we will urgently track the status of your returned package and expedite the processing of your refund. Additionally, regarding the membership fee: if you do not wish to retain the membership, we would be happy to issue a full refund. Please provide your order number info or email address so that we may assign a dedicated customer service representative to address your concerns and provide a satisfactory resolution.
Once again, we sincerely apologize for the unpleasant experience you encountered. Your feedback is invaluable to us; we truly value you as a customer and sincerely hope to have the opportunity in the future to provide you with a more satisfactory level of service, thereby earning back your trust.
The Beautyforever Hair Team
Lily was very helpful
Lily was very helpful. I had to do a return because my order was in back order and wouldn't be here for an event I needed, and she helped with the return.
March 20, 2026
Unprompted review
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