Beautyhouse Reviews 

I ordered three cologne’s from them. They stated it shipped but the package was never scanned. The package never came and tried to request a refund. They left it in a queue waiting to ship so I couldn’t request the refund. Contacted them multiple times and tried and tried even gave a few more days to try to give them the benefit of an error, still nothing then all of the sudden my order disappeared so no way of getting my money back. I had to actually go through my bank to attempt a refund. Their customer service is laughable and blame others for their issues. Then they closed the order to stop a refund being possible seems like an awful business model. When going through the process I asked how we could make the issue right maybe ship the three items individually and they said said there sold out yet clearly had the items to sell individually which they could have done and I’d been fine with that nope they wouldn’t, just said it’s sold out to leave you drifting in the wind with no way to get the product or my money. Just be mindful or buy directly from the company or Jombashop which has better customer service. I understand I’m one person. I may be one of the few that had a bad experience, but if I were an company trying to make a bad situation right should be the business model to go by not close a sale to make it impossible to get your money back. It’s sad because I’ve made five purchases there with no issue then make a larger purchase and it’s well we did our part ups made the error. Oh and they said they emailed a link for refund that doesn’t allow you to finish the process, it states unable to complete process contact customer service which then nothing order was closed.

My facial cosmetic arrived USED!!!
It is actually a health issue!
I feel disgusted that they would do this.

Horrible customer service. Item never got delivered to my location due and they wouldn't refund my shipping. Leaky bottles got delivered after that and they offered a coupon off my next order. Never again. Go elsewhere.

The sale prices are generally higher than their major competitors. I messaged them regarding a price match and they said no, then on top of the higher price point then they hit you with a high tax rate. Prices should be reduced by the tax rate and then start promotions at that point…On a positive point shipping was on point and arrived fairly quickly.

Something has gone wrong with all 3 packages I’ve ordered from here at separate times, first one arrived broken , second one literally stopped in transit over a week ago and the 3rd looks to be lost as well. Absolutely ridiculous, I have never once rerouted a package to a ups pickup point and have it stuck in pending indefinitely, ever, then I called ups and they said my package was requested to be returned to sender ! My mistake for giving this company my money and the benefit of the doubt. Will never , ever tell anyone to shop here or ever shop again , I will go out of my way to make sure everyone I can tell about how terrible my experience was with this company knows. Customer service will blame you and not help you at all. I have my packages redirected to an ups access point to stop theft from happening and this is the ONLY company that my packages have never made it to that ups point in either one piece or at all. Absolutely disgusted

Amazing purchase so grateful customer for life

Fast delivery! Great service.

Well I've had problems in the past with beauty house selling fragrances. They don't have in stock and then canceling my order a week later. However, in this instance they actually came through and I received my fragrance in a timely manner! So that's why I'm giving this five star this time because they did come through was shipped quickly and packaged nicely!!

Very good store, there are many good perfumes and good products.

Charged extra for return protection, then insisted that I pay the return cost, then eventually would not accept the return. Dishonest company, very scammy.

I ordered a perfume from Beautyhouse. I chose it because the prices were better than many other sites. The package was shipped UPS. When I got the notification that the package arrived, I checked outside and there was no package. When I checked UPS and looked at the delivery photo, it was just a blur. I alerted UPS and they opened an investigation and urged me to alert the shipper.

I sent numerous emails to Beautyhouse, no response. If you call the phone number, the phone rings and the voice mail is completely full. I had to raise a dispute with the credit card company to get a refund. Do not use this company.

The perfumes are really good and they smell wonderful

They said that they were going to refund my purchase BUT NEVER DID I am so mad about it.

Carry products unable to find any other way, thanks!!

RETURNED MY PACKAGE UNOPENED BECAUSE I ORDERED THE WRONG PERFUME. THE PACKAGE WAS SIGNED FOR BY “JOSE” AND I HAVE STILL NOT BEEN ISSUED MY REFUND!! AND THE PERSON I WAS DEALING WITH THRU EMAIL “AUSTIN” JUST STOPPED RESPONDING TO ME SO NOW I HAVE BEEN CHARGED $140 FOR ABSOLUTELY NOTHING AND HAVE NOT RECEIVED A REFUND! THIS IS CRIMINAL AND A SCAM!!

The tracking number they provided for my order was delivered to an Amazon warehouse (received by Amazon) I have UPS proof of delivery. Customer service didn't bother reacting to that fact, they told me file a claim with UPS, but that package and tracking number they provided is NOT eligible for a claim. I'm starting a dispute with my bank, I'm sure they will be able to get my money but my advice is to NEVER BUY from this store ever.

I bought a bottle of Montale Dark Vanilla Eau de Parfum from them and the bottle arrived about half empty. I immediately reached out several times through the shop app and Beauty House’s website and received no response. I wouldn’t be surprised if they responded to this with a generic reply claiming no responsibility and offering no solutions. I just wanted to return for a full bottle or refund but just got completely ignored. Payed over 80$ after shipping and packaging protection. I got ripped off pretty good on my first purchase from Beautyhouse so I’d stay away if you wanna protect yourself. I’d recommend fragranceNet. They always come through.

they sent the wrong item then did not follow through on sending a return label, were unresponsive, and have not issued me a refund.

Horrible customer service I've tried calling their phone number, email and used their help menu to ask a question and no one responds...