Beautystoredepot Reviews 

I placed an order back at the end of December. It included three items and about $115 worth of product. I received one of the three items around December 30. I am still waiting for the other two. I’ve been in contact with heaven Lopez, who said that she would do two day shipping on the two items that were forgotten, and I still have not received them. I’m rolling on three weeks since ordering these products and I still have not been delivered. I also have not received a tracking number for the two items. On January 3 heaven said that my two missing items would have two day FedEx shipping and they still are not here.

Hello,
Though I had heard good reviews of this company, my first experience with them has been unacceptable. I never received a confirmation for my order, never received my order and have tried reaching out to customer service with no success (via email, chat and phone). This is despite my credit card being charged the day of the order.

Per my previous review of Dec. 29, 2022, it is NOW January 13, 2023. ON Jan 6, 2023, Heaven Lopez with BSD agreed to refund money on order placed 12/08/2022.....as of today...NO REFUND. Are they even still in business. And like everyone else, when I call I get the recorded message!!!! WHAT THE HECK IS GOING ON !!!!

I ordered 3 products in Dec 21, 22 and have only received 1 so far as of 1/12/23. I have been told 2 times that the balance of my order would ship. It still has not shipped. This is the first time I have had a negative experience. I have ordered many times and gotten excellent service. I have tried to call and no one answers the phone. Only offered to leave a message. I cant get anyone to help me.

no problems with the order

It was shipped fast, and made it on time

I received my order timely. However I had ordered 2 Recovery Serums and only received 1. I have tried calling the customer service # several times, but the voice mail message still says you will be closed Friday December 23rd and Mondag December 26, but will be back to normal hours December 27. I also sent an email to customer service and received no response. I normally have good service but not this time. I am still waiting for a response or call back.

Great products at a great price. Awesome service too

It's a great deal for the amount of supplements that I get. The supplement itself has helped my hair grow back!!

Ordered 12/12…..still waiting for order to be fulfilled.

fast shipping
item is as described
thank you

They had a good price and got my order quickly.

I placed my order on December 6th and it’s now December 27th. Twenty One days later and the status of my order still says “awaiting fulfillment” but yet I got a survey asking how my purchase was? I’d like to actually receive my purchase that I spent over $100 on and was supposed to have shipped 3-5 business days after it was placed, before I get an email to write a review. Sure hope that I get my products soon and that Beauty Store Depot makes this right since I’m guessing it’ll be over a month between the time I placed my order and when I actually get my products (if I ever get them at all).

I NEVER received my order from beautystoredepot.com. I ordered on November 29, 2022 expecting it to be in ample time for Christmas. I received a confirmation email ; I have yet to receive a tracking number or my product.

BSD always has everything I need!! Great service too!!

Haven’t received my order and I placed it on 11/28 and got charged. Never happened before but still waiting for customer service to get back to me.

Never received purchase. Phone calls did not go thru. E-mails bounced back. Had to report to credit card co.

Beautystoredepot is my go to place for all the products I need. I love Dermalogica and they carry all the products at a great price. Delivery is fast. Happy to review such a great company.

This was the fastest I had received my order!
Since I had no tracking number I was very happy💕

I love the fact that my orders arrrive on time, if not early. I appreciate being contacted if an item isn’t immediately available, which is rarely. I then am offered an alternative, like getting two 0.5 oz bottles to replace. My 1oz order. I most especially love the array of samples that I often add to my regimen!