BeautyTheShop Reviews 

My wife recently received samples from you and remarked how beautiful your products were, I wanted to surprise her with one of your products and was really surprised at how fast it arrived, to say she was over the moon with her gift is really a understatement.

Bought Houbigant oud or. Bottle turned up but was empty. It’s very difficult to contact them using the online form. Tried 3 times to contact them attaching images before realising that you have to wait for them to reply before attaching. I kept all the packaging and sent photos and videos which they made me send several times. Sent an email as requested on the 19th and will wait a few more days before escalating with PayPal. They claim they don’t drop ship but the bottle was clearly decanted and sold to me. Only bought from them because John Lewis and bloom in Covent Garden had none in stock. Feels like a scam. Will absolutely never buy from these crooks again.

Very fast delivery and got my niche perfume for 40 pounds less than on other sites.And yes did i mention it arrived the 2nd day...overall impressed

Easy to order, 10% discount, arrived within a few days and the vanilla powder smells absolutely gorgeous

Very happy first experience using BTS for purchase of a heavily discounted Acqua di Parma item. Well packaged item arrived just a few days after order, received via our excellent Royal Mail delivery team. I’ll look to buy from BTS again and hope future experience is as good as the first one.

I had a really good experience from order right through to delivery.
Great products, great prices!

Super fast delivery and great prices! Very careful packaging too. Highly recommend this shop - definitely looking at buying again.

I was hoping to get some samples with my order but didn’t get any

I luckily didn’t have many problems, I bought a parfum it arrived intact and it looks original. I bought it on this website because it was hard to find what I was looking for in 100ml and didn’t want to wait to travel abroad to buy it.

BUT, they say that if you register you get 10% off, I never received it as a discount code or automatically applied to the cart, I said ok.
Initially when I found the website the price was in euro when I registered and paid it changed to my currency and I just thought that the exchange rate was high but they actually charge extra money when you are buying from outside because checking the exchange rate we are far from what it was in € without counting that there are extra money from custom to pay when the purchase arrive obviously calculated on the price that you paid on your currency (higher price).

I had to pay the delivery even if I spent a lot of money. The delivery was extremely slow, they sent it as regular mail instead of package probably to spend less but this created delays in the delivery because then in my country they had to process it as a package and do extra work and extra money on custom.

I honestly feel a little scammed mostly because I didn’t pay the money that they where declaring on the website in € but a price that they invented, me paying in my currency put In their pocket extra €.

The shop is Spanish, if you are a customer from another country please avoid this website because you’ll end up paying a ton of extra money and a part of it are going to them for no reason.

To Beauty the shop, before dealing with international market you have to take care of your internal problems and fix the online shop.

fast delivery, as described, great prices

Good service and price plus fast delivery.

I am based in the UK, and this is my 3rd time ordering from the this shop since Dec 2025, and I am very impressed.
Yes, delivery takes time getting to me in the UK, but I do not mind because their products are genuine, carefully packaged, and well priced.
I will highly recommend.

Brilliant prices, very fast delivery.

Fast, efficient service, and the cheapest price I could find-Faultless. Thank you.

Overall a very good experience. Good product and packaging -- arrived quickly on the date mentioned. Good communication about the goods sent out.

The pricing of the product was competitive, along with the speed of delivery, beyond believe. 💪

I really didn’t want to have to leave a negative review and have been communicating with this company regularly to rectify the issue.

I purchased a fragrance as a gift but a family member also bought it for the same person. So i returned my item , still sealed and packaged in padding and in a box ; kept evidence of this. Proof of postage was received.

It showed as received at the address on the label on 29/12 ; i hadn’t been refunded after a few days so reached out. Only to be told it was at their UK location and will be forwarded on to wherever their international location is to be checked before a refund is issued. No timescale given or tracking number so i could see when it reached them or monitor it.

It’s now the 14/01 and i’ve still not be refunded and just told it’s still on it’s way to their international location and still to be reviewed , we’re approaching a month since i sent it back and i’m still out of pocket and have been over christmas.

I wouldn’t recommend this business due to this. I’ve returned an item in good faith to the address on my return label and it’s arrived with them.. it’s not made clear i then need to wait an undisclosed period of time for it to be sent east jeez where to wait for my £130 back

**UPDATE 04/01- - STILL NO REFUND YET FLAGGED TO KLARNA AND THE RETAILER DECLINED MY RETURN “FOR NOT FOLLOWING THEIR RETURNS PROCESS” so i’ve provided klarna proof of the label they gave me , the proof it was delivered , evidence of BTS confirming its suck on a palette somewhere. ; the funny thing is i have evidence of how well i packaged the item and watch how if it arrives in a mess they’ll try blame me DESPITE it being with some random courier for over 6 weeks **

BeautyTheShop have been advised the serious impact this has had on my mental health but seem content with keeping my £140 and the impact this has had on me. To the point i’ve had to go to the Drs.

AVOID AVOID AVOID

£115 perfume arrived with broken cap and leakage. Because courier did not report an issue on delivery, will not send replacement. Even with photos and video. Chat feature useless. Customer service take forever. Avoid this lousy company like the plague, they are not interested after they have you hard earned money. Look at some of the other negative reviews and you’ll see a common theme. Let’s wait for their silly, useless response - avoid and shop elsewhere.

My first order and to be honest, I was apprehensive as my order was £200, but it was the cheapest I could.

But I’m really glad I found BeautytheShop now. Customer service and communication were absolutely outstanding. They literally replied to me within an hour and put me at ease.

Within 24 hours of my order being placed, I had received it by courier.

I will definitely be returning as a customer as the prices are so good and the service is outstanding.

Very happy and highly recommended

Online, from BeautyTheShop, I ordered three packs of Vilardell Digest Transit at a cost, including postage, £54.24. This was the sum charged to my credit card. They sent me an email on 16th December with a tracking number but stating that they were only going to send me one pack so, on the 17th December, I emailed them to query when I could expect the balance. On the 23rd December, only one pack costing, including postage, £23.35 was delivered. On the 29th December, through their website, I again asked when I could expect the balance of my order but, as things stand now, both the email and the website approach have remained unanswered. I would very much like to hear from them telling me when I can expect to receive the balance of my order and, as they under delivered on their first delivery, I don't expect to be charged shipping again.