BeautyWellness.ca Inc. Reviews 

536
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the fast shipping times, affordable pricing, and an impressive selection of beauty products. Shoppers appreciate how easy it is to place orders online while receiving regular, accurate updates on their packages. Buyers frequently describe the customer service as top-tier, noting that representatives go above and beyond to resolve issues. Though some customers experienced occasional delivery delays or tracking hiccups caused by postal carriers, support staff quickly intervened to assist. A few reviewers also mentioned minor disappointments regarding product details not matching expectations or items arriving with minor packaging flaws.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting great prices, unbeatable selection, and fast... See more

Order

Users describe positive interactions with order, highlighting seamless tracking, prompt shipping updates, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the lightning fast shipping and... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting attentive support and... See more

Price

Customers consistently note positive experiences with price, highlighting that the pricing is unbeatable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received an email advising that my order had been delivered by Canada Post however, I did not receive it. I contacted Beauty Wellness and the customer support worker, Alex, was quick to respond and... See more

Company replied

Rated 5 out of 5 stars

I have been a customer for quite sometime. Great prices, great products, fast delivery and top notch customer service. I had a problem with a product and within an hour of contacting them through em... See more

Company replied

Rated 5 out of 5 stars

Products received in perfect condition and timely. I was disappointed with the red as it did not match the photo. When I emailed about it, they refunded me immediately and gave me extra points toward... See more

Company replied

Rated 5 out of 5 stars

Their service is absolutely fantastic. This family run business is customer oriented and they go above and beyond to make sure that the products you received are matched with expectations. They ha... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Gift Shop
  5. Hair Product Store

Written by the company

BeautyWellness.ca offers leading brands in beauty & wellness products, at competitive prices, to customers across Canada. We strive to make our eCommerce business stand apart by delivering exceptional customer service. We aim to treat all customers, as we wish to be treated. We have about 2,000 products that range from cutting edge grooming tools and hair care products to spa day gifts and smart snacks.


Contact info

4.9

Excellent

TrustScore 5 out of 5

536 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(536)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellence!

Easy checkout and super fast shipping. Very well packaged and arrived safely. Thank you! A+++

October 21, 2024
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

A++++ To you! Thank you!

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Order arrived quickly, exactly what I wanted. Thank you

October 17, 2024
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That is great to hear! Thanks for sharing Christine.

Rated 5 out of 5 stars

amazing and fast shipping, quality clippers and trimmers

fast shipping and these people are so nice i first placed an order and got clippers and unfortunately my package was missing which wasn’t their fault and i let them know right away and they sent me a new one right away and made sure i was okay.

October 13, 2024
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thank you for sharing Malika! (Of course, we conducted an investigation into the missing parcel with Canada Post and you were patient and cooperative while they conducted and concluded their investigation).

Rated 5 out of 5 stars

Great service

I ordered Nioxin shampoo and conditioner from Beautywellness.ca The price was great, shipping was very reasonable, order tracking was available and my order arrived quickly. I will definitely use Beautywellness.ca again... Great experience.

September 20, 2024
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks Kim!

Rated 5 out of 5 stars

Impressed professional hairstylist!

I'm a professional hairstylist. Beauty Wellness is a fantastic company to work with. I ordered a pair of clippers and trimmers as well as 2 charging bases. They noticed in my order that the charging bases were for the old series of clippers so called me to let me know and removed them from my order, added a comb I forgot to add to my order and issued me a refund for the charging bases. They were awesome. My order arrived a day early as well which was a nice surprise. I will be using them again!

September 23, 2024
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That is awesome to hear! Thanks so much for sharing Laura, you made our day!

Rated 1 out of 5 stars

Complete waste of time asked me to send…

Complete waste of time asked me to send id once it was sent i received a call basically asking a bunch of things about my personal life after all that hassle he said he will cancel the order due to something that happened last year i wont be shopping here ill go thru amazon regret sending my id to this company for all i know theyre the scammers trying to use my information WOULDNT RECOMMEND would give a 0/5 if i could still baffled how much clients time they wasted

September 19, 2024
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Dear Danial,

Thank you for sharing your feedback. We truly value transparency and take customer satisfaction very seriously, so we are sorry to hear about your frustration.

We would like to clarify the situation for other readers. Your order was flagged by our eCommerce system as "High Risk of Fraud," a process we have in place to protect both our customers and our business from fraudulent transactions. This is a measure we’ve had to implement after experiencing losses due to fraudulent purchases in the past. As a family business, such losses are quite serious for us.

As part of our standard procedure, we reached out to you to gather more information to better understand why your order was flagged. While we appreciate your explanation, unfortunately, the risk level remained too high for us to proceed safely with the order. For this reason, we refunded your payment in full to ensure you were not financially impacted.

We completely understand how this process can be inconvenient, but safeguarding both personal and financial information is a top priority for us. We regret that you felt your time was wasted, and we are committed to constantly improving our customer experience while maintaining the security of all transactions.

We assure you that your personal information was handled with the highest level of security and privacy, and we would never misuse or share it. We’re genuinely sorry for any frustration this caused and wish you all the best in your future shopping experiences.

We request that anyone else considering a purchase using stolen or fraudulent card information refrain from doing so.

Regards,
The BeautyWellness.ca Team

Rated 4 out of 5 stars

Good pricing

Good pricing. Fast delivery.
I am a little nonplussed at being coerced in to making an extra purchase to get free delivery.

September 17, 2024
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thank you for your valuable feedback Angela.

Rated 5 out of 5 stars

Price was better than Amazon

Price was better than Amazon, product arrived exactly as described.... will continue shopping in the future...

September 10, 2024
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks Hugo!

Rated 5 out of 5 stars

Exceptional Service

I am thoroughly pleased with the variety of products and the user-friendly design of your online store. My orders included hair care products: AFFIRM (with valuable oils and ingredients) and VIBA (Italian-made organic hair dye), BCL body care cream (hand and foot care), and luxurious satin pillowcases in beautiful colors that preserve the silkiness of the facial skin.

Another crucial factor that stands out is your customer service and the respect shown towards your clients, a rarity these days. In my case, I had not considered the national holidays when placing my order, needing the products on a specific day. Despite the tight deadline, there was no obstacle too big for your team, and my order arrived precisely when needed, much to my delight. The delivery was carried out by Canada Post.

I extend my heartfelt thanks to your company and specifically to you, Alex, for ensuring a smooth transaction from start to finish. I'm grateful!

September 6, 2024
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Wow, thanks so much for taking the time to share this and for your precious support Olga!

Rated 5 out of 5 stars

My ordering and shipping experience was…

My ordering and shipping experience was great. Got my items in no time.looked at the amount and size of the items.
It really great. Will use for quite sometime.
Used the Rosemary serum. It’s great.
Would love to order more stuff for my personal needs

September 1, 2024
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That's great Rupinder!

Rated 5 out of 5 stars

My order experience was perfect

My order experience was perfect. No issues at all with what I ordered, nor issue with shipping time. Will order again without hesitation.

August 27, 2024
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That makes us real happy Deborah! Thank you.

Rated 5 out of 5 stars

Fast shipping

Fast shipping, good prices and selection of what I was looking for. Pleased with my order.

August 21, 2024
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks so much Christine.

Rated 5 out of 5 stars

Fast Shipping

Item shipped fast, transaction was great. Happy with my purchase.

August 19, 2024
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That is very good to hear Susan. Thank you for taking the time to share.

Rated 5 out of 5 stars

Great Business

Huge sale + added 15% off was excellent. Products shipped quickly & arrived intact.

August 8, 2024
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That is great to hear Angela!

Rated 5 out of 5 stars

Great Canadian business

I put in the wrong address for my shipment and called when I realized - they called me right back and had it sorted out quickly. Great experience through to delivery and I love that it’s a Canadian small business.

July 25, 2024
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thank you very much Caitlin!

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