I received an email advising that my order had been delivered by Canada Post however, I did not receive it. I contacted Beauty Wellness and the customer support worker, Alex, was quick to respond and... See more
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BeautyWellness.ca offers leading brands in beauty & wellness products, at competitive prices, to customers across Canada. We strive to make our eCommerce business stand apart by delivering exceptional customer service. We aim to treat all customers, as we wish to be treated. We have about 2,000 products that range from cutting edge grooming tools and hair care products to spa day gifts and smart snacks.
77294 Courney Park, L5T 2P4, Mississauga, Canada
No recent history of asking for reviews
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Replied to 100% of negative reviews
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I had a wonderful experience ordering from Beauty Wellness! I accidentally missed out on a 15% discount code and left a comment on their Facebook page about it. Their customer service team reached out to me directly and honored the 15% savings instead of the 9% I originally had. That is top-tier customer care! My order arrived quickly, and I am incredibly happy with the service. I will definitely be a returning customer!
This is my very first time purchase an item of this website. Wished I knew about this company before.

Reply from BeautyWellness.ca Inc.
We worked with Alex and he was great! They got back to us very quickly and helped us with an issue we had with part of our order. We will be buying again

Reply from BeautyWellness.ca Inc.
The best customer service I have ever had. A lovely family business that takes pride in their work! Products and price are unbeatable!!! Thank you so much!! And….. they are Canadian!!!!!! ❤️

Reply from BeautyWellness.ca Inc.
I had a defect with the babyliss lo-pro compact that I ordered and I’ve very rarely experienced this level of customer service. I got an answer on a Saturday, which I was not expecting at all, but it showed that they really care about their products and clientele. I sent back the clipper and received a new one within a week. Couldn’t be happier with the communication!

Reply from BeautyWellness.ca Inc.
At first, I was very enthusiastic about the product and placed several orders. However, I was deeply disappointed with my most recent order, as the product’s performance did not meet expectations. I contacted the company by email, and one of the representatives promptly reached out to me.
I discovered that once a product is sold, it cannot be returned unless it is defective. Therefore, I advise others to be cautious and avoid rushing into a purchase, especially since we cannot see the product in person and only rely on advertisements and pictures.
That said, I must mention that the person I spoke with was extremely respectful and polite. Unfortunately, despite the poor performance of the product, I am now forced to keep it and dispose of it because of its low quality and unsatisfactory performance.

Reply from BeautyWellness.ca Inc.
Excellent service and great quality product! The trimmer machine arrived brand new, clean, and well packaged. The machine feels very high quality, works perfectly, and exceeded my expectations. Shipping was smooth, and I also appreciated that they provided tracking updates throughout the delivery process until the package arrived at my house. I’m very satisfied with my purchase and would definitely recommend this website to others looking for reliable products and professional service. J-P

Reply from BeautyWellness.ca Inc.
The customer service is excellent. I had an issue with an order and they were on top of it! Service like that is hard to find these days, will be a repeat customer!

Reply from BeautyWellness.ca Inc.
In the beginning I was kind of nervous due to how new is their website and everything, it was my first time buying online in Canada as a newcomer. But now I can say that I will definitely still buying here. In addition, Alex provides an excellent customer service. It helps a lot to be sure regarding your shopping.

Reply from BeautyWellness.ca Inc.

Reply from BeautyWellness.ca Inc.
I have been a customer for quite sometime. Great prices, great products, fast delivery and top notch customer service. I had a problem with a product and within an hour of contacting them through email they had it refunded! And they also boosted my accoumt with extra points. Highly recommend! I will forever be a customer.

Reply from BeautyWellness.ca Inc.
My son is an aspiring barber. BEAUTYWELLNESS.ca will be his new go to for all his barbering needs. Quick friendly customer service is something that is lacking from so many businesses these days, the quick response and help from Alex is truly appreciated!

Reply from BeautyWellness.ca Inc.
I ordered a BaByLissPro BlackFX Trimmer as well as the double foil BlackFX shaver. Both products came FAST and brand new (as expected). The price beat Amazon and many other retailers I was looking to purchase from. Amazing products, amazing price and AMAZING customer service. I am already planning my next order! Thank you BeautyWellness.ca

Reply from BeautyWellness.ca Inc.
Had an issue with a recent order where a 15% discount was overlooked. I reached out and Alex was extremely helpful in getting the problem resolved and refunded me accordingly. Great customer service.

Reply from BeautyWellness.ca Inc.
Love the service took only 2 days to arrive and replied to my questions right away

Reply from BeautyWellness.ca Inc.
Amazing experience! Alex provided outstanding customer service, the product quality is great, and shipping was super fast. I’ll definitely be ordering again!
Totally recommended!

Reply from BeautyWellness.ca Inc.
Great service, I always order from here. Best prices and free shipping!

Reply from BeautyWellness.ca Inc.
This company is fantastic! I made an error on my order and they corrected it right away so I could get exactly what I wanted. Fast email reply, fast shipping with tracking number . I’ll definitely be ordering all my hair products from beauty wellness as well as recommending to family and friends

Reply from BeautyWellness.ca Inc.
I had a very smooth experience ordering from BeautyWellness.ca. The website was easy to navigate, checkout was straightforward, and I received clear order and shipping confirmations promptly.
After placing my order, I realized I had forgotten to add a spare battery. I reached out to customer support and was helped by Alex, who was incredibly friendly and helpful. Alex was able to add the battery directly to my existing order so I could keep my free shipping, which I really appreciated. The whole interaction was fast, professional, and stress-free.
Shipping updates were sent quickly, and tracking information was provided promptly.
Overall, the process felt professional and customer-focused from start to finish. Very impressed with both the service and the support. I would confidently order again.

Reply from BeautyWellness.ca Inc.
Excellent service! The merchandise arrived the next day. I would highly recommend BeaytyWellness.ca.

Reply from BeautyWellness.ca Inc.
I am very frugal when it comes to shopping for higher end product. I scoured the internet for the best price in Canada. I was so happy to find this Canadian business to pop up in my search. I had not heard of it and was leery to place an order. After checking their reviews i placed my order. There was a tiny hiccup in the shipment and they were quick to let me know and find a solution. I will definitely shop here for all my hair care and beard needs!!

Reply from BeautyWellness.ca Inc.
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