BeautyWellness.ca Inc. Reviews 

536
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the fast shipping times, affordable pricing, and an impressive selection of beauty products. Shoppers appreciate how easy it is to place orders online while receiving regular, accurate updates on their packages. Buyers frequently describe the customer service as top-tier, noting that representatives go above and beyond to resolve issues. Though some customers experienced occasional delivery delays or tracking hiccups caused by postal carriers, support staff quickly intervened to assist. A few reviewers also mentioned minor disappointments regarding product details not matching expectations or items arriving with minor packaging flaws.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting great prices, unbeatable selection, and fast... See more

Order

Users describe positive interactions with order, highlighting seamless tracking, prompt shipping updates, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the lightning fast shipping and... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting attentive support and... See more

Price

Customers consistently note positive experiences with price, highlighting that the pricing is unbeatable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received an email advising that my order had been delivered by Canada Post however, I did not receive it. I contacted Beauty Wellness and the customer support worker, Alex, was quick to respond and... See more

Company replied

Rated 5 out of 5 stars

I have been a customer for quite sometime. Great prices, great products, fast delivery and top notch customer service. I had a problem with a product and within an hour of contacting them through em... See more

Company replied

Rated 5 out of 5 stars

Products received in perfect condition and timely. I was disappointed with the red as it did not match the photo. When I emailed about it, they refunded me immediately and gave me extra points toward... See more

Company replied

Rated 5 out of 5 stars

Their service is absolutely fantastic. This family run business is customer oriented and they go above and beyond to make sure that the products you received are matched with expectations. They ha... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Gift Shop
  5. Hair Product Store

Written by the company

BeautyWellness.ca offers leading brands in beauty & wellness products, at competitive prices, to customers across Canada. We strive to make our eCommerce business stand apart by delivering exceptional customer service. We aim to treat all customers, as we wish to be treated. We have about 2,000 products that range from cutting edge grooming tools and hair care products to spa day gifts and smart snacks.


Contact info

4.9

Excellent

TrustScore 5 out of 5

536 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(536)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

​I had a wonderful experience ordering…

​I had a wonderful experience ordering from Beauty Wellness! I accidentally missed out on a 15% discount code and left a comment on their Facebook page about it. Their customer service team reached out to me directly and honored the 15% savings instead of the 9% I originally had. That is top-tier customer care! My order arrived quickly, and I am incredibly happy with the service. I will definitely be a returning customer!
This is my very first time purchase an item of this website. Wished I knew about this company before.

May 19, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks so much for sharing Kathy!

Rated 5 out of 5 stars

Amazing experience

We worked with Alex and he was great! They got back to us very quickly and helped us with an issue we had with part of our order. We will be buying again

May 26, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

Thanks for sharing Allie. Happy we could help.

Rated 5 out of 5 stars

The best customer service I have ever…

The best customer service I have ever had. A lovely family business that takes pride in their work! Products and price are unbeatable!!! Thank you so much!! And….. they are Canadian!!!!!! ❤️

May 26, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

Thanks Tina! You are such a wonderful customer of ours. Thanks for your support!

Rated 5 out of 5 stars

Amazing customer service

I had a defect with the babyliss lo-pro compact that I ordered and I’ve very rarely experienced this level of customer service. I got an answer on a Saturday, which I was not expecting at all, but it showed that they really care about their products and clientele. I sent back the clipper and received a new one within a week. Couldn’t be happier with the communication!

May 1, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

Hey James. So glad we could assist you! Thanks for taking the time to share your experience.

Rated 2 out of 5 stars

Disappointing

At first, I was very enthusiastic about the product and placed several orders. However, I was deeply disappointed with my most recent order, as the product’s performance did not meet expectations. I contacted the company by email, and one of the representatives promptly reached out to me.
I discovered that once a product is sold, it cannot be returned unless it is defective. Therefore, I advise others to be cautious and avoid rushing into a purchase, especially since we cannot see the product in person and only rely on advertisements and pictures.
That said, I must mention that the person I spoke with was extremely respectful and polite. Unfortunately, despite the poor performance of the product, I am now forced to keep it and dispose of it because of its low quality and unsatisfactory performance.

May 19, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thank you very much for sharing your experience and feedback Fadi. We’re genuinely sorry to hear that the product did not meet your personal expectations.

We also truly appreciate your kind comments about our customer service team. As a Canadian family business, we believe strongly in treating every customer with respect, honesty, and care.

Just to add a point of clarification for others reading: BeautyWellness.ca does accept returns within 30 days when products remain completely unused and unopened. However, due to the hygienic nature of grooming and personal care products, we’re unable to accept returns of products that have already been used unless there is a defect covered under warranty.

In this particular situation, the concern was not that the unit was defective, but rather that the performance of the single-foil shaver did not align with the customer’s personal preferences or expectations compared to a different style of shaver. If the product had been defective, we absolutely would have worked with the customer toward a replacement solution.

Because we never resell used or refurbished grooming products to other customers, used items unfortunately cannot be returned simply based on personal preference after use.

We always aim to offer fair policies, great prices, and even better service, and we sincerely appreciate all customer feedback and perspectives.

Rated 5 out of 5 stars

Excellent service and great quality…

Excellent service and great quality product! The trimmer machine arrived brand new, clean, and well packaged. The machine feels very high quality, works perfectly, and exceeded my expectations. Shipping was smooth, and I also appreciated that they provided tracking updates throughout the delivery process until the package arrived at my house. I’m very satisfied with my purchase and would definitely recommend this website to others looking for reliable products and professional service. J-P

May 14, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

Thanks for taking the time to share your experience! It is really appreciated by the whole family.

Rated 5 out of 5 stars

The customer service is excellent

The customer service is excellent. I had an issue with an order and they were on top of it! Service like that is hard to find these days, will be a repeat customer!

May 4, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

That is wonderful to hear Casey! Thanks for sharing.

Rated 5 out of 5 stars

In the beginning I was kind of nervous…

In the beginning I was kind of nervous due to how new is their website and everything, it was my first time buying online in Canada as a newcomer. But now I can say that I will definitely still buying here. In addition, Alex provides an excellent customer service. It helps a lot to be sure regarding your shopping.

May 7, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

So glad you gave us a shot Nicolas!

Rated 5 out of 5 stars

Highly recommend

I have been a customer for quite sometime. Great prices, great products, fast delivery and top notch customer service. I had a problem with a product and within an hour of contacting them through email they had it refunded! And they also boosted my accoumt with extra points. Highly recommend! I will forever be a customer.

April 27, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thank you so much Delaina! We really appreciate your support!

Rated 5 out of 5 stars

Aspiring Barber @dane_cuts

My son is an aspiring barber. BEAUTYWELLNESS.ca will be his new go to for all his barbering needs. Quick friendly customer service is something that is lacking from so many businesses these days, the quick response and help from Alex is truly appreciated!

April 21, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That is awesome to hear Paul! We're rooting for @dane_cuts

Rated 5 out of 5 stars

I ordered a BaByLissPro BlackFX Trimmer…

I ordered a BaByLissPro BlackFX Trimmer as well as the double foil BlackFX shaver. Both products came FAST and brand new (as expected). The price beat Amazon and many other retailers I was looking to purchase from. Amazing products, amazing price and AMAZING customer service. I am already planning my next order! Thank you BeautyWellness.ca

April 15, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks Samuel

Rated 5 out of 5 stars

Exceptional Service

Had an issue with a recent order where a 15% discount was overlooked. I reached out and Alex was extremely helpful in getting the problem resolved and refunded me accordingly. Great customer service.

April 14, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Glad we could help Paul!

Rated 5 out of 5 stars

Amazing experience

Amazing experience! Alex provided outstanding customer service, the product quality is great, and shipping was super fast. I’ll definitely be ordering again!

Totally recommended!

April 9, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Right on! That is awesome to hear Andrea. Thanks so much!

Rated 5 out of 5 stars

Great service

Great service, I always order from here. Best prices and free shipping!

April 4, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks Christine!!

Rated 5 out of 5 stars

This company is fantastic

This company is fantastic! I made an error on my order and they corrected it right away so I could get exactly what I wanted. Fast email reply, fast shipping with tracking number . I’ll definitely be ordering all my hair products from beauty wellness as well as recommending to family and friends

March 23, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thank you very much Amelia! Your support and encouragement is what boosts our energy!

Rated 5 out of 5 stars

Excellent ordering experience and outstanding customer service

I had a very smooth experience ordering from BeautyWellness.ca. The website was easy to navigate, checkout was straightforward, and I received clear order and shipping confirmations promptly.

After placing my order, I realized I had forgotten to add a spare battery. I reached out to customer support and was helped by Alex, who was incredibly friendly and helpful. Alex was able to add the battery directly to my existing order so I could keep my free shipping, which I really appreciated. The whole interaction was fast, professional, and stress-free.

Shipping updates were sent quickly, and tracking information was provided promptly.

Overall, the process felt professional and customer-focused from start to finish. Very impressed with both the service and the support. I would confidently order again.

March 26, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

So glad we could help and offer a smooth experience Francesco! Thanks for sharing!

Rated 5 out of 5 stars

Excellent service

Excellent service! The merchandise arrived the next day. I would highly recommend BeaytyWellness.ca.

April 3, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Excellent to hear Lyle! Thanks!

Rated 5 out of 5 stars

Best of the Best!

I am very frugal when it comes to shopping for higher end product. I scoured the internet for the best price in Canada. I was so happy to find this Canadian business to pop up in my search. I had not heard of it and was leery to place an order. After checking their reviews i placed my order. There was a tiny hiccup in the shipment and they were quick to let me know and find a solution. I will definitely shop here for all my hair care and beard needs!!

March 30, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thank you Paul for sharing your experience. We're so happy we could help find a solution.

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