Beaverbrooks - Newcastle Reviews 

Fantastic customer service from Luke. Had my watch strap adjusted and he was so friendly and welcoming. So impressed by our visit and would definitely return.

The sales team are so friendly and after I showed a screenshot of my items they quickly got them for me to view and eventually purchase which was such an easy process

Very nice staff! Patient and helpful with clients.

Welcomed by a young man as soon as I entered, asked if I’d seen anything I liked, then asked to take a seat whilst he got another member of staff to get the items out of the window so I could take a closer look, then purchased my item, very friendly & helpuf

Staff were amazing in a relaxing environment that made us feel special

Shop looked great & inviting.
Luke was VERY customer friendly & focussed.
The other Ladies were helpful - good team :)
Nothing was the problem.
Beaverbrooks HAD the QUALITY product I was looking for - with good variations.
The prices were right.
I like the idea of a "bar" with soft drinks - nice touch :).
Seats & table for Customers to sit on - good stuff!
Insurance offered & taken

The personal attention to myself and the customer service I received was extremely profesional VIP customer care. thank you to all at Eldon Square Newcastle

Ordered a bracelet for my Longines, staff in store were great, friendly, attentive and generally made the whole experience lovely from start to finish.

Whole process was faultless from ordering to collection. Staff and the service were superb

i found all the team members to be friendly, approachable and above all very knowledgable, i would highly recommend the newcastle branch of beaverbrooks, thank you

We had a fantastic experience at Beaverbrooks Newcastle, particularly in the Longines concession. Luke provided exceptional service — he was friendly, knowledgeable and extremely helpful throughout our visit. Nothing was too much trouble and he made the whole experience feel relaxed and enjoyable.

Luke is a real credit to Beaverbrooks and Longines. Excellent customer service from start to finish — thank you, Luke!

Easy ordering on line and quick delivery. Item lovely. .

sales staff were very friendly, welcoming and extremely helpful

I was made to feel comfortable and important not only because they were hoping to make a sale but I felt it was genuine. I was buying a gold /diamond bracelet and because we are having so much trouble with scams today my bank refused the payment. No problem I left the store and they put my bracelet on hold for tomorrow. Tomorrow first thing I had a call from Barclays Bank asking if I had tried to make a purchase yesterday and I told them Yes and was told in 10mins i would be able to go get the bracelet. I went back to the store where I was given a Latte and sat with the very nice chap from yesterday and I made the purchase. I will go back to the store when I am ready to buy another piece of jewellry.

The personal service was excellent. It was such a lovely experience. I was treating myself to some jewellery and it felt very special.

Excellent service , professional,friendly and very patient staff that put you at ease throughout the service, highly recommend purchasing jewellery from there again.

Staff were very helpful and accommodating.