Visited to purchase some earrings for a friend's birthday, had a look online the previous evening so had an idea in mind. The ladies in store were so helpful and friendly, it was wonderful to deal wit... See more
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A great experience at Beaverbrooks. Staff were very friendly and helpful. Made to feel comfortable and not pushy at all.
Friendly service and staff very attentive, nothing was too much trouble.
Great customer service in great surroundings in the Solihull Touchwood store. My wife was very very pleased with her earings.
Company details
About Beaverbrooks - Solihull
Written by the company
Shop Watches
Shop Engagement Rings
With over 100 years of family heritage and experience, Beaverbrooks offers an extensive range of jewellery, diamonds and watches.
We are incredibly passionate about celebrating your special moments, no matter how big or small. If you’re searching for diamonds or jewellery, we have exclusive collections that you won’t find anywhere else. We also house prestigious luxury Swiss watch brands including TAG Heuer, OMEGA, Breitling, TUDOR and many more. If you’re looking for a fashion fix, discover the world’s most famous fashion brands like Vivienne Westwood, BOSS and Emporio Armani.
Shop online or in one of our 75 stores across the UK and find the perfect self-love gift or something for the one who means everything to you. From planning the perfect proposal, to finding that special birthday gift, Beaverbrooks are there for all of those “you mean the world to me” moments.
Contact info
28 Jubilee Walk, Touchwood,, B91 3HT, Solihull, United Kingdom
- 0121 711 2737
4.3
Excellent
13 reviews
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Friendly service and staff very…
Friendly service and staff very attentive, nothing was too much trouble.
October 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bad Experience
I bought another brand new watch from Beaverbrooks and this time the experience was far from good. The watch was received with marks on it, the store initially said they would size the strap but on arrival to the store, the assistant stated they could not size the strap at their store. When I raised these issues with Beaverbrooks customer service, their response was that they are not willing to do anything about it. Next time I’ll shop elsewhere.
October 5, 2026
Reply from Beaverbrooks - Solihull
Thank you for your review and the feedback. I apologise for the way you have been left feeling. As you can appreciate you were offered the option of an exchange or refund. Kind Regards.
Watch was ordered over the to be…
Watch was ordered over the to be delivered to Solihull.
It was delivered on time.
Staff were very friendly and helpful.
October 7, 2026
A great experience at Beaverbrooks
A great experience at Beaverbrooks. Staff were very friendly and helpful. Made to feel comfortable and not pushy at all.
September 30, 2026
very professional and friendly staff
very professional and friendly staff
quick and efficent
September 17, 2026
All staff were very attentive and…
All staff were very attentive and friendly. I was shown a variety of rings as i was not sure which style i would like.
September 7, 2026
Great customer service in great…
Great customer service in great surroundings in the Solihull Touchwood store. My wife was very very pleased with her earings.
September 19, 2026
What a pleasure to shop in Touchwood…
What a pleasure to shop in Touchwood Solihull store, I was greeted by a lovely assistant by the name of Anna, she helped with sending off my existing Vivienne Westwood watch to replace a leather strap, ensuring that the repaired watch would be returned to my home address in Coventry, and then provided excellent customer service with the purchase of a 2nd Vivienne Westwood watch.
Thank you Anna for being so kind and patient.
September 17, 2026
Could not fault the whole experience…
Could not fault the whole experience when buying my tissot watch the staff was really helpful would definitely go back for future purchases
September 12, 2026
Helpful, kind and great service
Visited to purchase some earrings for a friend's birthday, had a look online the previous evening so had an idea in mind. The ladies in store were so helpful and friendly, it was wonderful to deal with such great staff. My friend loved them so I stopped by to let them know. Thank you ladies
September 18, 2026
The staff at Beaverbrooks solihull are…
The staff at Beaverbrooks solihull are amazing. Every single one of them. Even when you just go in to look they dont pester you like most retailers or they dont judge you just for browsing. Its for this reason i purchased the watch and the service is always polite the staff are always smiling. Very helpful people overall. Wish them the best
September 5, 2026
Very helpful and knowledgeable gave me…
Very helpful and knowledgeable gave me history of the watch. Very informative welcoming and pleasant
September 12, 2026
We came for a bracelet for a friend’s birthday and the assistants were very helpful and advised us what to do.
Assistants very very helpful.
September 9, 2026
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